Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Southern Class Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Southern Class Carpet & Upholstery Cleaning

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 167 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Class Carpet & Upholstery Cleaning is better than 97% of upholstery cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning is better than 97% of upholstery cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southern Class Carpet & Upholstery Cleaning is better than 99% of upholstery cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Class Carpet & Upholstery Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning is better than 91% of upholstery cleaning.A
91

Reviews for your job

Customers hired Southern Class Carpet & Upholstery Cleaning for 6 kinds of job.

Southern Class Carpet & Upholstery Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$434
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 20

All 8 Google reviews tagged “Area rug cleaning”

Trey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great and affordable service!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Shelby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We love Tim and his service. Tim has cleaned our carpet and rugs several times and we are always very pleased. He is so sweet and easy to get in touch with. He’s the best!

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome work, always call whenever in need.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
JeannetteLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used him twice now and he is amazing! We have 2 dogs and 2 cats and our carpets and rugs are brand new (with our rug being an off white color so it gets very dirty), we will be having him come back to do more cleaning in the future!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow! Another company had told me that old pet vomit stains were too acidic to clean up. Southern Class Carpet Cleaning entirely removed them and cleaned my carpets in 30 minutes. It smells great too. Very, very pleased and highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tim did a FANTASTIC job on our carpets! They literally had never been cleaned and they look great! We HIGHLY recommend Southern Class. Great customer service! If I could give 10 ⭐️ s I would!!!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tim was prompt, professional and did a great job.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tim is great! This is our second time Tim has cleaned our carpets. We recently finished a home remodel and our house needed a deep clean. Tim’s prices are fair and he did an excellent job.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning28$146–$303
Carpet steam cleaning24$153–$315
Pet stain & odor removal17$144–$260
Upholstery cleaning13$170–$340
Area rug cleaning8$158–$434
Carpet cleaning3$132–$315

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