Carpet cleaning service · Raleigh, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★167 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Southern Class Carpet & Upholstery Cleaning at a glance
Google reviewers rate Southern Class Carpet & Upholstery Cleaning five stars based on 167 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, professional communication, and fair pricing as key aspects of the service. Recurring themes include effective stain removal on carpets, rugs, and upholstery, along with thorough attention to detail. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 167 reviews (98% five-star).
Reviews on this page: 167 Google reviews (151 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 13, 2026.
Service: Upholstery Cleaner serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Class Carpet & Upholstery Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southern Class Carpet & Upholstery Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Class Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Class Carpet & Upholstery Cleaning: 91/100 on this factor. Category median: 88.A
91
Bar = this company · dark tick = category median.
Star ratings
167 Google reviews we collected
5.0of 5
5 stars16498%
4 stars21%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 151 written reviews
99%praise
Praise34099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8926%
Speed & response7121%
Staff & attitude6920%
Would recommend6419%
Price & value3611%
Communication82%
Honesty & trust51%
What customers talk about
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim from Southern Class Carpet and Upholstery Cleaning did an outstanding job.”
“He was professional, punctual, and paid great attention to detail throughout the entire cleaning process.”
“Very nice gentleman—arrived right on time, was extremely polite and professional, and did an excellent job cleaning my large sectional couch.”
“I highly recommend Tim and Southern Class Carpet and Upholstery Cleaning to anyone looking for quality service and excellent results.”
“I am in the real estate profession and I will not use anyone else and refer him out all the time!”
“After his latest visit, our couch looks brand new & carpets are fresh and clean- all for a very fair price!”
“He was easy to work with and came right to our house.”
“He was so friendly, professional, reliable and overall very nice guy.”
People customers mention
Tim32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Southern Class Carpet & Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
DustinLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tim Christmas has done several jobs for me. Excellent customer service & very satisfied on everything he has done for me. I highly recommend
Great price
Syeda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tim from Southern Class Carpet and Upholstery Cleaning did an outstanding job. He was professional, punctual, and paid great attention to detail throughout the entire cleaning process. My carpets look fresh, clean, and almost like new again. I highly recommend Tim and Southern Class Carpet and Upholstery Cleaning to…
Denise2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Tim was very polite and professional. An excellent job on our upholstery cleaning! 5 stars!!
KourtneyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Tim Christmas is THE BEST!! I am in the real estate profession and I will not use anyone else and refer him out all the time!! He is professional and does a great job!
KimLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Tim did a great job on our carpets today. Look and smell wonderful. Thank you Tim!!! Will be using him again.
Amber9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carpets looks like NEW! I was amazed that he was able to get all of our stains up! Thank you Southern Class!
Tim Christmas has done several jobs for me. Excellent customer service & very satisfied on everything he has done for me. I highly recommend
Price assessment: Great price
Response from the owner · 2 months ago
Good Morning Dustin thanks for the Awesome review looking forward to clean for you and Family & Friends in the Future. Thanks for Choosing Southern Class Carpet Cleaning.
Syeda Ahmed9 reviewsiTotal number of Google reviews Syeda has written across all businesses on Google Maps, not just this one.
Tim from Southern Class Carpet and Upholstery Cleaning did an outstanding job. He was professional, punctual, and paid great attention to detail throughout the entire cleaning process. My carpets look fresh, clean, and almost like new again. I highly recommend Tim and Southern Class Carpet and Upholstery Cleaning to anyone looking for quality service and excellent results.
Response from the owner · 4 months ago
Thanks for the Awesome Review and looking forward to clean your upstairs soon. Was nice meeting you and have a great weekend!!!
Denise2 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Tim was very polite and professional. An excellent job on our upholstery cleaning! 5 stars!!
Response from the owner · 5 months ago
Thanks Denise for the Awesome Review looking forward to clean for you in the Future. Was a pleasure meeting you.. again Thanks for choosing Southern Class Carpet Cleaning.
Kourtney ThomasLocal Guide · 14 reviewsiTotal number of Google reviews Kourtney has written across all businesses on Google Maps, not just this one.
Tim Christmas is THE BEST!! I am in the real estate profession and I will not use anyone else and refer him out all the time!! He is professional and does a great job!
Response from the owner · 6 months ago
Hey Kourtney was a great pleasure seeing you again today!! Thanks again for the awesome review looking forward too seeing you again for the next cleaning! Happy Easter 🐰🐰🐰..
Kim GriffithLocal Guide · 22 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Tim did a great job on our carpets today. Look and smell wonderful. Thank you Tim!!! Will be using him again.
Response from the owner · 7 months ago
Thanks Kim for the awesome review was a pleasure meeting you & your family. Looking forward to clean for you& and your friends in the Future.. Again thanks for choosing Southern Class Carpet Cleaning...
Amber Garcia9 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Carpets looks like NEW! I was amazed that he was able to get all of our stains up! Thank you Southern Class!
Response from the owner · 9 months ago
Hey Amber so glad your pleased with the Carpet Cleaning.. Really do appreciate the Awesome review and looking forward to clean for you and your Friends in the Future ... Happy New Year's... Plus Thanks for the Tip!!
Mary Stein2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Very nice gentleman—arrived right on time, was extremely polite and professional, and did an excellent job cleaning my large sectional couch. He was thorough, respectful of my home, and the couch looks and smells fantastic. I truly appreciate his hard work and attention to detail. Highly recommend!
Response from the owner · 9 months ago
Hey good Morning Miss Stein thanks for the Awesome review and glad you are pleased with the Upholstery Cleaning. Looking forward to clean for you and your family and friends in Future. Thanks for choosing Southern Class Carpet Cleaning. Have a great New Year's....
David Jennings6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Thanks David for
the Awesome review,& looking forward to clean for you and your family and friends in the future. Thanks for choosing Southern Class Carpet Cleaning.
Carrie Yates1 reviewiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Tim has cleaned our carpets, rugs & upholstery for years! He is reliable and professional. After his latest visit, our couch looks brand new & carpets are fresh and clean- all for a very fair price!
Response from the owner · 10 months ago
Hello Mrs Yates so glad you were satisfied with upholstery rug & Carpet Cleaning. Looking forward to clean for you and your family & friends in the Future . Again thanks for choosing Southern Class Carpet Cleaning for your cleaning needs. Merry Christmas ⛄ 🎁.
Staci Flanders14 reviewsiTotal number of Google reviews Staci has written across all businesses on Google Maps, not just this one.
Tim was fantastic! Not only
Was he kind and courteous but the furniture and area rug look fantastic. I’ll definitely call for him to clean my second floor carpets.
Response from the owner · 11 months ago
Hey Staci thanks for the awesome review, and glad you are satisfied with the Rug Cleaning & Upholstery. Looking forward to seeing you soon for the carpet cleaning. Happy Holidays 🎄🎆
