Larry Sherman8 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMercedes was great! Chris from service was great
Southern Leisure Spas & Wellness - Dallas
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%78+22Replies to reviews 8%88+7.2Momentum penalty60−4Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 20 hot tub spasPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 198 Google reviews · 23 photos
97%five-star reviews
4.63★last 12 monthsAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
Oct 2026latest review
Southern Leisure Spas & Wellness - Dallas at a glance
Google reviewers rate Southern Leisure Spas & Wellness highly, citing knowledgeable staff, helpful product guidance, and consistent after-sale support for hot tubs and supplies. Customers frequently note the store's inventory availability and willingness to assist with installation details or electrical connections. However, some low-star reviews highlight issues with installation damage, unhelpful interactions regarding pricing, and unresolved warranty repairs, though one reviewer updated their rating after improved communication from staff.
- Google rating: 4.9 out of 5 from 198 reviews (97% five-star).
- Reviews on this page: 198 Google reviews (193 with written comments, 12 with photos).
- Owner responses: the business replied to 25% of reviews.
- Most recent review: October 21, 2026.
- Service: Hot Tub Spa serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other hot tub spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Leisure Spas & Wellness - Dallas: 88/100 on this factor. Category median: 87.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Leisure Spas & Wellness - Dallas: 78/100 on this factor. Category median: 79.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Leisure Spas & Wellness - Dallas: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Leisure Spas & Wellness - Dallas: 88/100 on this factor. Category median: 65.A
88
Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
- 5 stars19397%
- 4 stars00%
- 3 stars11%
- 2 stars11%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
- Praise20896%
- Complaints84%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6731%
- Quality & results6229%
- Would recommend3315%
- Communication2311%
- Speed & response146%
- Price & value126%
- Honesty & trust52%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kelli was very knowledgeable and helped us get everything we needed.”
“Had a wonderful experience with our purchase and every time we go in to the Richardson store!”
“Horrible customer service, do not waste your time here.”
“I highly recommend Elvin at the Richardson location for all your needs.”
“Overall a very disappointing experience and definitely recommend searching for a different company.”
“He listened to what we were looking to get out of our Hot Tub, and directed us to the best one.”
“I was searching everywhere for spa filters and they were surprisingly hard to find—this store had them in stock and made the process quick and easy.”
“Very knowledgeable and competitive pricing.”
“They scheduled a service visit for the following week, with a $65 service fee.”
“Overall process was such a pleasant and honest experience to work with him.”
People customers mention
- Elvin 23 reviews
- Richardson 20 reviews
- Bullfrog 12 reviews
- Mercedes 11 reviews
- Michael 6 reviews
- Thomas 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Samuel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely a great experience. Kelli was very knowledgeable and helped us get everything we needed. She even helped us get an electrician lined up.
Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a wonderful experience with our purchase and every time we go in to the Richardson store!!!! ❤️
Wendell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great Customer Service after the Sale. Great Sales Team and very knowledgeable..👍🏻👍🏻
Randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Southern leisure spas is the place to buy your hot tubs and supplies. They are top of the top of the list!
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Elvin is fantastic. He is very knowledgeable about the spas. We absolutely love our Hot Tub. He listened to what we were looking to get out of our Hot Tub, and directed us to the best one. Plus, it wasn’t the most expensive Hot Tub in the place. He is not about just making the sale.
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Stopped by to get spa spurge and the cartridges They have a great customer service and friendly staff.
Photos
Customer reviews
4.9 ★★★★★ 198 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Igor NovikLocal Guide · 105 reviewsTotal number of Google reviews Igor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I were buying a hot tub again, I’d choose a different company. I bought a hot tub to relieve stress - not to subscribe to it. The problems started with the pavers in my backyard. They scratched them, then polished them to fix the damage - removing the protective layer in the process. I’m still dealing with the consequences: the pavers are now crumbling from exposure to the weather. Their “fix” turned out to be the gift that keeps on giving. We’ve owned our Wellis hot tub for almost three years, and now the shell has started peeling, leaving thin pieces of plastic floating in the water. I contacted their warranty department through the form on their website. A week went by with no response. I called - no answer. After leaving a voicemail, I finally got a callback the next day. They scheduled a service visit for the following week, with a $65 service fee. Fine. At least we were getting somewhere. Then, on the day of the appointment, they called to say the technician couldn’t make it. The next available appointment? Another week away. Meanwhile, my hot tub is sitting empty and unusable. Whatever their staffing issues may be, customers shouldn’t be left dealing with the consequences. A warranty is only as good as the service behind it - and so far, the main thing they’ve delivered is an opportunity to practice patience. Buyer beware: When you’re making an expensive purchase for your home, choose a company that can support what it sells - not just close the sale.
Justin Kuhn2 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience!
Samuel Gubler4 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely a great experience. Kelli was very knowledgeable and helped us get everything we needed. She even helped us get an electrician lined up.
Kaylee Gutierrez6 reviewsTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKelli was super helpful and kind! We love our new swim spa!!
Karen Wade9 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a wonderful experience with our purchase and every time we go in to the Richardson store!!!! ❤️
Wendell Collins1 reviewTotal number of Google reviews Wendell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Customer Service after the Sale. Great Sales Team and very knowledgeable..👍🏻👍🏻
Response from the owner · 2 months ago
Thank you, Wendell! We appreciate your kind words about our sales team and our customer service after the sale. We’re glad our team’s knowledge made a difference and appreciate the thumbs-up. We remain committed to providing excellent support whenever you need it.
Randy Pickett4 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSouthern leisure spas is the place to buy your hot tubs and supplies. They are top of the top of the list!
Response from the owner · 3 months ago
Thank you so much, Randy! We're thrilled to be your top choice for hot tubs and supplies. Our team works hard to provide the best products and service, and your endorsement means a lot. We look forward to helping you again whenever you need anything for your spa.
Aleida Valfer1 reviewTotal number of Google reviews Aleida has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place for spa’s in Richardson
Response from the owner · 4 months ago
Thank you, Aleida, for the wonderful 5-star review! We are thrilled you consider us the best spa in Richardson. Our team appreciates your support and looks forward to welcoming you back soon.
james Currie12 reviewsTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGo see the guys at Southern Leisure. Elvin is always very helpful!
Response from the owner · 4 months ago
Thanks so much for the kind review, James! We’re thrilled Elvin provided great service and appreciate you recommending Southern Leisure. I’ll be sure to pass your praise along to him and the team. We look forward to helping you again.
Business details
- Address: 331 N Central Expy, Richardson, TX 75080
- Phone: (469) 498-8300
- Website: southernleisurespas.com
- Service area: Dallas, TX