Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the salon's relaxing atmosphere, clean facilities, and professional staff who provide detailed explanations during services. Reviews highlight positive experiences with facials, massages, haircuts, pedicures, and B12 injections, noting that practitioners take time to address specific skin concerns and preferences. One recurring criticism involves Botox injections, with two reviewers stating the treatments were ineffective and suspected to be diluted.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
76 Google reviews we collected
Phrases our text analysis found in 60 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Astra was so sweet and made me so comfortable the entirety of my appointment.”
“I highly recommend this salon to anyone looking for excellent service in a comfortable, inviting environment.”
“Would definitely recommend her if you’re looking for someone to become your new hairdresser!”
“She thoroughly explained the entire process and ensured that I would reap full benefits of the facial with my hormonal acne.”
“Good haircuts at great price”
“The salon has a warm, relaxing atmosphere that immediately puts you at ease.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Southern Serenity Salon & Spa for 4 kinds of job. Pick one to see what they paid and said.
Mandy is amazing. The salon has a warm, relaxing atmosphere that immediately puts you at ease. The entire experience was enjoyable from start to finish. I highly recommend this salon to anyone looking for excellent service in a comfortable, inviting environment.
I had my first facial last week with Jeannie Smith and she was WONDERFUL! She thoroughly explained the entire process and ensured that I would reap full benefits of the facial with my hormonal acne. It was so relaxing and my skin has a significant noticeable difference. She strives to pamper with including massages…
Jeannie Smith was wonderful! Will definitely be back. Drove 2.5 hours for my facial.
First time at this adorable salon today. A hidden gem right by the O’Fallon Public Library. I was impressed with all the offerings. I enjoyed a refreshing, soothing, relaxing facial from Jeannie Smith. She was very personable, so sweet, explained everything she was doing. The foot massage was an added bonus…
I’ve had such a lovely massage experience with Michelle at Southern Serenity! She pays attention to every tiny detail, and it’s so clear she cares very much about helping others. It’s truly the most magical, healing massage I’ve ever had.
Only been here for maybe a month, but there's great service here. There's great people here, such as Shelly and her mom, they're awesome people. And the inside decorations are beautiful! Plus snacks. Great place, great people.😁
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 9 | — |
| Hairstyling | 8 | $27–$66 |
| Pedicure | 4 | $48–$71 |
| Manicure | 2 | $45–$73 |
4.9 ★★★★★ 76 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Mandy is amazing. The salon has a warm, relaxing atmosphere that immediately puts you at ease. The entire experience was enjoyable from start to finish. I highly recommend this salon to anyone looking for excellent service in a comfortable, inviting environment.
I had my first facial last week with Jeannie Smith and she was WONDERFUL! She thoroughly explained the entire process and ensured that I would reap full benefits of the facial with my hormonal acne. It was so relaxing and my skin has a significant noticeable difference. She strives to pamper with including massages on your arms, hands, and feet! Following my facial I got a mani-pedi with Astra which had been equally as relaxing!! Astra was so sweet and made me so comfortable the entirety of my appointment. Will definitely be back to book with both ladies!! ❤️
Jeannie Smith was wonderful! Will definitely be back. Drove 2.5 hours for my facial.
First time at this adorable salon today. A hidden gem right by the O’Fallon Public Library. I was impressed with all the offerings. I enjoyed a refreshing, soothing, relaxing facial from Jeannie Smith. She was very personable, so sweet, explained everything she was doing. The foot massage was an added bonus and an unexpected surprise. I not only left feeling rejuvenated but gained a new friendship. I can’t wait for my next appointment. 💖🤗
I’ve had such a lovely massage experience with Michelle at Southern Serenity! She pays attention to every tiny detail, and it’s so clear she cares very much about helping others. It’s truly the most magical, healing massage I’ve ever had.
Only been here for maybe a month, but there's great service here. There's great people here, such as Shelly and her mom, they're awesome people. And the inside decorations are beautiful! Plus snacks. Great place, great people.😁
I booked my very first Facial with Jeannie Smith. I have very sensitive skin and rosacea and she looked at my skin and created a specific facial for me, which included and hand and foot massage ending with a red light therapy. The products she said were top notch and I left there feeling and looking great! Book your next facial with her, money well spent!
Mandy did my hair this afternoon and did an incredible job. Asked me multiple questions about how I wanted things to make sure she was giving me the hair I wanted. Would definitely recommend her if you’re looking for someone to become your new hairdresser!!
Easy to park, the building was very clean. The staff was kind and professional
Absolutely Beautiful establishment! If pampering you want, that is exactly what you get. Received my first facial. I scheduled it with Jeannie S and was forever changed. Outstanding!!! I will see her evey month now. I also get my hair done with Shelley O. Literally one stop for all the self care pampering you need.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
