Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%83+21.7Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Southern Serenity Salon & Spa

O'Fallon, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 76 Google reviews

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Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Serenity Salon & Spa is better than 92% of hair salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Serenity Salon & Spa is better than 83% of hair salons.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southern Serenity Salon & Spa is better than 99% of hair salons.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southern Serenity Salon & Spa is better than 93% of hair salons.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Serenity Salon & Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Serenity Salon & Spa is better than —% of hair salons.–
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Reviews for your job

Customers hired Southern Serenity Salon & Spa for 4 kinds of job.

Southern Serenity Salon & Spa for skin treatments

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 9 Google reviews tagged “Skin treatments”

Ronnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had my first facial last week with Jeannie Smith and she was WONDERFUL! She thoroughly explained the entire process and ensured that I would reap full benefits of the facial with my hormonal acne. It was so relaxing and my skin has a significant noticeable difference. She strives to pamper with including massages…

Skin treatmentsPedicureManicure
Diana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

First time at this adorable salon today. A hidden gem right by the O’Fallon Public Library. I was impressed with all the offerings. I enjoyed a refreshing, soothing, relaxing facial from Jeannie Smith. She was very personable, so sweet, explained everything she was doing. The foot massage was an added bonus…

Skin treatments
Arlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I booked my very first Facial with Jeannie Smith. I have very sensitive skin and rosacea and she looked at my skin and created a specific facial for me, which included and hand and foot massage ending with a red light therapy. The products she said were top notch and I left there feeling and looking great! Book your next facial with her, money well spent!

Great priceSkin treatments
KimLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Absolutely Beautiful establishment! If pampering you want, that is exactly what you get. Received my first facial. I scheduled it with Jeannie S and was forever changed. Outstanding!!! I will see her evey month now. I also get my hair done with Shelley O. Literally one stop for all the self care pampering you need.

Great priceSkin treatmentsHairstyling
Callie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had the most wonderful experience with Michelle. I can’t recommend her enough! From the moment I walked in, she made me feel completely comfortable and cared for. Her calm, welcoming energy instantly put me at ease, and you can truly tell how passionate she is about what she does. The facial I received was…

Great priceSkin treatments
gabby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeannie s, Did a facial for me and she was amazing!! So relaxing and comforting would highly recommend!

Great priceSkin treatments
sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I have received Botox injections for many years and the injections I received at Southern Serenity were not effective at all! I believe they were watered down somehow. Very disappointing.

OverpricedSkin treatments
Kelly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeannie and Stacey duo is power house!!!! Such a great service!! Much needed!!! So relaxing!!!!

Great priceSkin treatments
TiffanyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had the pleasure of meeting Jeanie as a coworker a few years ago. I received a facial from her yesterday. Besides the superior products & focused technique she uses, Jeanie is a white light of a human being. All these quality ingredients wrapped up in a facial is a soothing experience 💝

Great priceSkin treatments

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 35%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments9—
Hairstyling8$27–$66
Pedicure4$48–$71
Manicure2$45–$73

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