Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.114
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 114 Google reviews tagged “A/C system maintenance” · showing 40

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Southport’s Technician , Phil Lloyd, is a true asset to his organization! My wife, Karyn and I have had many contractors come through our house over the years and I would put Southport at the very top of our service partners. They are knowledgeable, reasonable, and most importantly trustworthy. Phil Lloyd took the…

Paid $400–600Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
Craig11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Tyler and Dakota installed our new A/C unit today. Right form the time they arrived (on time!) until they departed their professionalism, skills and gentlemanly manners never swayed. They are excellent representatives of Southport. More reasons why we use Southport exclusively! A job well done, Tyler and Dakota!…

Great priceHVAC system maintenanceA/C system maintenancePlumbing leak detection
RichardLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I had my annual furnace/heat pump checkup this morning. Abraham Celis was the HVAC technician. He comleted a very thorough inspection and went over the results completely with me. Abraham took the time to insure the checkup was done in a quality manner, not just rushing to complete the job and to get to his next…

A/C system maintenance+ Professionalism
katelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Technician was kind, thorough inspection and explained everything/ answered every question. I had a great experience

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Wally9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

On time, friendly, knowledgeable...did a great job.

Reasonable priceToilet repairA/C system maintenance
Judy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Rob S was very prompt and informative. He seemed very knowledgeable and did a great job. He explained everything that he had done and why and asked if I had any further concerns or questions before leaving. I felt confident that he did a good job and all that ws necessary. Great experience.

Paid $1–200Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
KevinLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Buck very knowledgeable and friendly.

Reasonable priceA/C system maintenance
Peggy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jake was a Rockstar! He tackled the AC problem and wouldn't give up until it was fixed. Excellent service!

Paid $1–200Great priceA/C system maintenanceA/C system repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Explained all details clearly

Paid $1–200Reasonable priceA/C system maintenance
BrianLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have a Shield maintenance agreement with Southport Plumbing Heading and Cooling. The value for the plan is fantastic! They come out and help maintain your plumbing, heating and cooling systems. Jacob from the HVAC side has come out to my home and has done an excellent job of keeping me aware of what is working…

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C preventive maintenance
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If you want WOW service, contact Southport! From my first call to schedule an emergency air conditioner unit replacement to the installation, Southport was professional, prompt, and priced fairly. (I originally called another company who was the complete opposite--Southport, however, fixed the issue and made sure I was completely satisfied!)

Paid $2,000+Reasonable priceA/C system maintenance
Annamarie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Zack was great! AC is working good! Very happy with the service.

Paid $200–400Not sureHVAC system repairHVAC system maintenanceA/C system maintenance
Luke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Phil came for an A/C Tuneup! Extremely knowledgeable. Took time to explain what he was looking for. Was a pleasure having him out at our home to ensure our system was running as designed!

HVAC system maintenanceA/C system maintenance
Lynette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Southport always comes through for me. Very reliable, knowledgeable, punctual and some of the nicest guys working there. Thank you to Jacob who performed a thorough check of my AC. He took his time to explain everything and with a winning smile to boot. Southport is fortunate to have him!

Paid $1–200Great priceA/C system maintenance
TriciaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Was able to get us on same day and are typically flexible with scheduling. Fast and thorough service - they stand by their quotes and we’ve used them for plumbing & our furnace/AC - both big (replace) and small (fix/tune up). Every person we’ve worked with or who has visited our home has been friendly and knowledgeable.

Paid $2,000+Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC
CHRISTOPHER5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been connected with the trades for a long time. Southport, did it buy the numbers. And Jake is aFantastic technician. So happy to be working with Southport. Did a first class job.

A/C system maintenance
Mariano6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Don't do many reviews, but this company deserves a great review! They were fast in getting here, and fast and thorough as well as honest and very knowledgeable when they got here. Very respectable, patient and professional. Being new in the area, I can see why this is a trusted and highly recommended company. The agent Zach was great. Thank you Southport.

A/C system maintenance
aldexter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

My service tech Jake was great.

Paid $1–100Great priceHVAC system maintenanceA/C system maintenanceA/C preventive maintenance
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jackson came and serviced our air conditioner on Wednesday, and once again he did an outstanding job. He was very thorough in both his work and explanation of what he did. Southport is in excellent hands if all of it’s employees work with the dedication that Jackson does.

Paid $100–200Reasonable priceA/C system maintenance
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Southport for a number of years for a variety of things, ranging from plumbing to HVAC issues. The staff answering the phone lines is always pleasant and knowledgeable; someone calls or texts when the technician is on the way, with the tech's name and approximate arrival time. If it's a text, a picture…

Paid $1,000+Reasonable priceToilet repairHVAC system maintenanceA/C system maintenance
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been using Southport for years - HVAC and plumbing. I’ve had nothing short of stellar experiences every time. They’re very responsive, are extremely knowledgeable and all-around friendly. I very much recommend utilizing their maintenance plan as this has saved me money and also has helped to extend the life of…

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

SouthPort Home Services delivered an outstanding experience from start to finish. Their pricing was extremely fair, and the value they provided far exceeded my expectations. The installation team was prompt, efficient, and clearly skilled—everything was done with care and attention to detail. Everyone I interacted…

Water heater installationA/C system maintenanceHeating system installation
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

There was a problem initially that was taken care of the next day.

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenance
Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service technician was professional. Very informative on the service preformed. Would recommend.

Paid $200–300Reasonable priceA/C system maintenanceHeating system maintenance
Kay11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Southport is always so efficient and talks me through the entire process. Every technician is so knowledgeable and professional.

A/C system maintenance
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very prompt solution to the problem we presented! Scheduler in office kept us posted as to arrival of our service personnel. Efficient service job by a skilled and very pleasant professional. We are very pleased!

Great priceA/C system maintenanceA/C system repairFaucet repair
kimberly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company to work with! Always kind, helpful and explain information in a way you can understand!

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Came during the time that was promised and diagnosed the problem with my air conditioner. Was honest in assessing the situation and gave me good advice on what should be done.

Great priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Terry16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike came out and quickly diagnosed our issue with a high pitched noise when air con started up. Edit- The fix on Friday by Mike regarding the dining room register did not hold over the weekend. I called this morning and they wouldn't send anyone out to back Mike's initial work on Friday and complete the fix.…

Reasonable priceA/C system maintenanceHVAC duct & vent repair
KeithLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've used Southport for years since they installed my latest furnace. They are reliable, the technicians are trustworthy and professional.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great team of friendly professionals. Always dependable and high quality work.

Water heater installationHVAC system repairHVAC system maintenance
JimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Southport has been supporting all our mechanical utility systems -- in-floor radiant heating, NTI wall mounted boiler (by SP), new A/C and air handler (by SP), Sump pump, grinder pump and water conditioner (by SP) for years now and I'm very happy with their installations and servicing.

HVAC system maintenanceA/C system maintenanceHVAC duct & vent installation
GLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tyler that came from Southport Home services was very good. Troubles shot and fixed my furnace that wasn’t working, replaced a part and did some tweaking. Knowledgeable skilled and explain things to me very well. I trust and have had good service from this company. Very satisfied customer. Genny

A/C system maintenanceHeating system repairInstall thermostat+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I recently had the pleasure of experiencing the exceptional service provided by Southport Home Services for the startup of my air conditioner. The experience was outstanding. The technician, Anthony Nielsen, exemplified professionalism in every aspect of his work. He not only took the time to attentively listen to…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
RD10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service tech, personable yet professional. Good quality of work, dependable for sure.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very knowledgeable.

A/C system maintenance
T1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tyler was friendly and professional.

A/C system maintenanceHVAC system maintenanceInstall AC+ Punctuality+ Professionalism
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Phil L. was friendly, answered our questions and explained everything in detail. He absolutely lived up to our expectations of Southport service, as does Zack when he services our home. We highly recommend either of these Southport technicians!

A/C system maintenanceHVAC system maintenance
KelleyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Zach and another Tech (bad at names) came out when scheduled, diagnosed the situation and fixed the AC unit. Southport has always been professional, timely, friendly, and affordable. I would recommend to anyone.

A/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Buck, Dylan and Max were professional and efficient. They stayed until they got the job done. They explained what they had done and were respectful of our house. I highly recommend them.

A/C system maintenanceHVAC system maintenance

Show more a/c system maintenance reviews (74 more) →

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

Jobs customers hired them for

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