Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Southport Plumbing, Heating & Cooling 4.8 out of 5 based on 2249 reviews, with the owner responding to all feedback. Customers frequently praise technicians for punctuality, clear explanations, and professional communication during HVAC, plumbing, and maintenance services. While many describe fair pricing and thorough work, recurring criticisms involve high service costs, perceived upselling of new equipment, and occasional issues with job site cleanup or adherence to specific repair instructions.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,249 Google reviews we collected
Phrases our text analysis found in 1,693 written reviews
Price verdicts customers left with their Google review
Middle half of what 199 customers paid ($166–$2.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,693 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dispatch team was professional and service technician Quinn was super!”
“They were working on an acceptable, unprofessional and inconsiderate.”
“He was very nice, explained everything in detail, answered all our questions and worked quickly.”
“They scheduled an appointment an never showed up.”
“Like Tyler and Dakota Andrew is a stellar example of the excellent service from Southport!”
“First off they sold me a system that did not work with an April-Air system and didn't even know until the day of the install.”
“Nathan was very detailed and explained things very well.”
“I highly recommend Southport and especially Justin and Phil!”
“Stay away from these people, they are not transparent at ALL!”
“They are knowledgeable, reasonable, and most importantly trustworthy.”
“Like the first experience, they tested the equipment, said its broke, and too expensive to fix-here’s our sales guy to sell you a new unit.”
“Overall, a reliable, transparent, and high-quality service.”
“The fact that they refused to answer such a basic question makes them appear EXTREMLY SHADY and UNPROFESSIONAL.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Dispatch team was professional and service technician Quinn was super! He was very nice, explained everything in detail, answered all our questions and worked quickly. Highly recommend!
We’ve watched Southport Heating grow as a business for the past 22 years. We’ve been very happy as customers for most of those years, but recently we’ve seen some changes that reflect poorly on the company. Their success and growth gave the owners a wrong idea of increasing the prices of the service to the point of…
I had a wonderful experience with Southport! Justin and Phil were both fantastic to work with. Justin was incredibly friendly, knowledgeable, and helpful throughout the entire process. He made everything easy and stress-free and was a pleasure to work with! Phil was equally wonderful! He was professional and…
Southport’s Technician , Phil Lloyd, is a true asset to his organization! My wife, Karyn and I have had many contractors come through our house over the years and I would put Southport at the very top of our service partners. They are knowledgeable, reasonable, and most importantly trustworthy. Phil Lloyd took the…
I would recommend them to anyone. Very professional with quality of work and pricing Thank you Southport.
Quinn was very helpful and took his time to fix the drain problem for the sink. Definitely was happy with the service he provided.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 158 | $19–$166 |
| Heating system installation | 157 | $1.4k–$3.2k |
| Heating system maintenance | 143 | $19–$114 |
| Install AC | 134 | — |
| A/C system maintenance | 114 | — |
| Heating system repair | 80 | $82–$495 |
| Water heater installation | 77 | $1.4k–$2.4k |
| Install thermostat | 70 | — |
4.8 ★★★★★ 2,249 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nathan was very detailed and explained things very well.
Thank you, Dan, for the 5-star review. We’re glad Nathan provided detailed explanations and made everything easy to understand.
Dispatch team was professional and service technician Quinn was super! He was very nice, explained everything in detail, answered all our questions and worked quickly. Highly recommend!
Thank you for your kind words, Sharon! We're thrilled to hear that you had an awesome experience with our dispatch team and service technician. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (262) 898-3000.
Riley was amazing! He kept me updated throughout the process because we were not home. He was very professional and very hard working!!
Thank you, Brittany! We’re glad Riley kept you informed and provided professional, hardworking service while you were away. We truly appreciate your five-star review and the opportunity to help.
The service technicians are outstanding and I’ve experienced nothing but 5 star quality. However, in the past couple of years, I feel that the customer service has become disappointing. There is a local number in Caledonian to call and it is easy to schedule service. However, if you are contacted by a customer service person and they leave a message something is not quite right. You will call and get someone who does not work at the location and they end up grilling you for information they should have on file and then tell you that they will have someone call back. The issue I had was a payment for their shield membership and until my most recent monthly billing, everything was quite seamless. I’ve called twice. The first time I was instructed to call back during their work hours M-F. The second time, today, I called and couldn’t resolve the issue and now have to wait for someone to call me. I’m not sure why they don’t have a customer portal so I could just sign in and take care of the issue myself.
Thank you for the feedback Patrick! We appreciate your continued loyalty and can't survive as a business without clients such as yourself. You are 100% correct, we dropped the ball here. A little peek behind the curtain here will show you that there is a large team of people at work to try and make each of your experiences with us as seamless as possible. But there seems to have been a serious miscommunication here. We own that and we will make it right for you. That's my promise. We certainly aren't perfect every time, but we will get it right for you. Sorry for this experience and we will work tirelessly to change that four star review to a Five Star Southport Experience! Thank you for the feedback and sorry for the failure on this one.
We’ve watched Southport Heating grow as a business for the past 22 years. We’ve been very happy as customers for most of those years, but recently we’ve seen some changes that reflect poorly on the company. Their success and growth gave the owners a wrong idea of increasing the prices of the service to the point of being ridiculous and unreasonable. Maybe it’s time for us to start looking for a different company that pays more attention to their customers?🤐
Thank you for being part of the Southport family for the past 22 years. We truly appreciate the trust you’ve placed in us over the years, and we’re sorry to hear that your recent experiences haven’t reflected the level of service you’ve come to expect. We never want a longtime customer to feel this way, and we would genuinely appreciate the opportunity to better understand your concerns and make things right. Please give us a call at 262-898-3000. We’d love the opportunity to speak with you.
Southport was extremely helpful and had an appointment the day after I called to inquire about their maintenance plans. Luke was great. He explained what he found during routine furnace maintenance, things that were working well and things to watch for in the future. Best experience I have had in a long time.
Thank you, Denise, for sharing your experience. We’re glad Luke provided clear, thorough information during your furnace maintenance and that we could schedule your appointment promptly. We appreciate the opportunity to work with you.
I had a wonderful experience with Southport! Justin and Phil were both fantastic to work with. Justin was incredibly friendly, knowledgeable, and helpful throughout the entire process. He made everything easy and stress-free and was a pleasure to work with! Phil was equally wonderful! He was professional and thorough. I really appreciated his attention to detail and the care he put into his work. Both Justin and Phil went above and beyond to provide excellent customer service. I highly recommend Southport and especially Justin and Phil! Thank you both for such a positive experience!
Thank you, Karyn, for your thoughtful review and recommendation. We’re grateful you recognized Justin and Phil’s friendliness, professionalism, thoroughness, and attention to detail, and we truly appreciate the opportunity to provide you with a smooth, stress-free experience.
Southport’s Technician , Phil Lloyd, is a true asset to his organization! My wife, Karyn and I have had many contractors come through our house over the years and I would put Southport at the very top of our service partners. They are knowledgeable, reasonable, and most importantly trustworthy. Phil Lloyd took the time to share, in layman’s terms, the root cause of our problem and a remedy that would bring our system back up and running; peace of mind to our family. I would highly recommend Southport, and would give Phil Lloyd a 10 out of 10 related to Service, quality, and most important trust. Southport is fair on cost,I plan on partnering with Southport for many years to come. Jim Sheehan
Jim, thank you for the thoughtful review and for trusting Phil and our team in your home. We’re glad he took the time to clearly explain the root cause and fix so you and your family could feel confident and comfortable again. We truly appreciate the recommendation and the opportunity to be your go-to service partner for years to come.
Professional and very on time.
Thank you, Michael! We appreciate your kind words about our team’s professionalism and punctuality, and we’re grateful for the opportunity to serve you.
Great experience! A text was sent when the technician was on the way along with a map to know exactly when they will be here. Also a photo of the technician. Luke was great! Very kind and helpful in explaining things. Thank you!
Thank you, Brittain! We’re glad you appreciated the arrival updates and technician photo, and that Luke provided kind, helpful service while explaining everything clearly. We truly appreciate your 5-star review.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
