Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “A/C system repair” · showing 40

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Southport’s Technician , Phil Lloyd, is a true asset to his organization! My wife, Karyn and I have had many contractors come through our house over the years and I would put Southport at the very top of our service partners. They are knowledgeable, reasonable, and most importantly trustworthy. Phil Lloyd took the…

Paid $400–600Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Andrew was great from the beginning to end - got the problem solved. Even went the extra mile on servicing the furnace. Love how the company communicates and is right on time.

Paid $1–200Reasonable priceA/C system repair
Peggy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jake was a Rockstar! He tackled the AC problem and wouldn't give up until it was fixed. Excellent service!

Paid $1–200Great priceA/C system maintenanceA/C system repair
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

This is my 2nd unfortunate hiring of Southport. Like the first experience, they tested the equipment, said its broke, and too expensive to fix-here’s our sales guy to sell you a new unit. Same young tech and same sales kid. Called different company today. They put 1lb of Freon in my unit for $300. They’re either…

Paid $1–200Reasonable priceA/C system repair
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been using Southport for years - HVAC and plumbing. I’ve had nothing short of stellar experiences every time. They’re very responsive, are extremely knowledgeable and all-around friendly. I very much recommend utilizing their maintenance plan as this has saved me money and also has helped to extend the life of…

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very prompt solution to the problem we presented! Scheduler in office kept us posted as to arrival of our service personnel. Efficient service job by a skilled and very pleasant professional. We are very pleased!

Great priceA/C system maintenanceA/C system repairFaucet repair
JasonLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Southport was able to do a furnace and A/C replacement scheduled and completed in the same week. Our existing system was out and past it's useful life.

Reasonable priceHVAC system repairA/C system repairHeating system installation
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike found the problem with our furnace easily and explained what he felt was wrong. After completing the work, he took the time to ensure we understood what was wrong and how he fixed the problem. Mike was personable and it was a pleasure to have him in our home.

A/C system repair
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent ac repair and awesome technician. Very efficient fun to talk to and just a good all around guy. Would recommend to anyone needing Southport services! A+++++

A/C system repair
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best service we have ever had. Super friendly, fast, efficient, hard worker. Great customer service and great technician. I hope if ever needed service I get Adam again. A+++ company and tech. Thank you for fixing our AC unit on the hottest day of the year! I’d recommend to anyone needing any HVAC services!

Reasonable priceA/C system repair
Mandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They came out quickly and fixed the issue. They were very knowledgeable and were able to get the AC up and running right away.

Reasonable priceA/C system repair
janell5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super fast with response time and fixing the air conditioning unit.

Great priceA/C system repair
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you to Southport! Not only did they come out right away, but they were friendly! Will definitely recommend to friends and family!

Great priceA/C system repair
KeithLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've used Southport for years since they installed my latest furnace. They are reliable, the technicians are trustworthy and professional.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

In March my heat went out and I called an oak creek heating company that had a lot of five star reviews. They said my secondary heat exchanger needed to be replaced and would be covered under warranty but the labor charge would be $700. A few other comments made me feel I needed to get another opinion and I paid…

HVAC system maintenanceA/C system repair
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phil L was on time as expected, he provided a lot of feedbacks for the problem I had, he was professional and friendly, easy to talk to and understand, he answered questions outside of the problem that I had. Highly recommended.

HVAC duct & vent cleaningA/C system repair+ Punctuality+ Quality+ Professionalism
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Buck was amazing! He was professional, efficient, and explained what he was doing. He did a great job with the annual maintenance. Thank you!

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time . Very informative crew . Left place cleaner than when the arrived. Very professional install . The vent pipes are tight to ceiling in basement look really nice. Would recommend this installation experience.

Heating system installationA/C system repairThermostat installation+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Greg, the technician was very helpful in answering questions. He called me with updates with the sewer backup.

A/C system repairService not listed
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is an excellent business. They are honest, competent, thorough and dependable.

A/C system repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, professional,

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Professionalism
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Buck was professional, clearly communicated, and honest. Couldn't recommend more. Great Tech!

A/C system repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Newish home owner. Capacitor went on in the AC. Jackson was our technician and he was great and explained everything! Great service!

A/C system repair+ Responsiveness+ Professionalism
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Explained everything that he was doing as he did it.

HVAC system maintenanceA/C system repair+ Professionalism
Angelo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew was on time, courteous, and very knowledgeable about our system. I highly recommend This company.

A/C system repair+ Professionalism
LisaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh did a fantastic job finding the problem with my AC unit and had it fixed and running very quickly. He was responsive, professional, knowledgeable and friendly, I would definitely use Southport Home Services again when the need arises.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Had our system serviced by Buck and 10/10 recommend, great service and very knowledgeable!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Alyssa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew was great, responsive and professional when helping with my AC system.

A/C system repair+ Responsiveness+ Quality+ Professionalism
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

AC unit went down. Ron was out quickly and determined issue with the unit. Very friendly and explained and showed to me, what the issue is. Great customer service.

A/C system repair+ Punctuality+ Quality+ Professionalism
stacey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service from knowledgeable and friendly technicians.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brandon and Dylan were on time and completed all services in a timely matter. Brandon thoroughly explained services and charges. Very professional and excellent customer service.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thorough, informative, courteous and relatable. 👍🏼👍🏼

Heating system installationInstall thermostatA/C system repair+ Responsiveness+ Quality+ Professionalism
Cuzin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike Dylan and max showed up bright and early in the morning at 7 to install our new AC system. Professionalism throughout had to deal with our dogs and the mess of a 3 kid household and managed to get the job done amazing work definitely recommend.

A/C system repair+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lady was super friendly when setting up the appointment. Zach the tech came right on scheduled time. Was quick and thorough to figure out the problem (even thou he said it was a rare cause) - Quickly fixed and was able to even offer it under my AC unit's warranty. Quality + honest company to work with.... THANK YOU!!!! --- HIGHLY RECOMMENDED +++++++

HVAC system maintenanceA/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Al1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Got my a/c back up and running quickly. Techs were friendly and polite, and explained everything concisely. Great work. Thank you!

A/C system repair+ Professionalism
Sue8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Totally satisfied with this service. Technician, Jackson, was informative and efficient.

Heating system maintenanceHVAC system maintenanceA/C system repair
Tesses09271 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am very impressed with Rob S. From Southport. He was at my home today to replace two capacitors in my system. He also added a little Freon to the system. All of that and he was done in less than an hour. He was very professional and very knowledgeable. He literally answered two questions I had before I asked them. Thank you Rob.

A/C system repair+ Responsiveness+ Punctuality+ Quality
james3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jackson was great at explaining what the issue was with our ac unit and our options of repairing or replacing it. In the end we ended up repairing the unit but when it's time to replace our 19 year old. We will definitely consult with Jackson at Southport. Thank you for the quick response on getting our ac up and running! James Lee

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was due for my AC tune up...Dakota explained in detail what was going on with the condenser...replaced it & it's running great. They call & schedule maintenance for heating & AC. I've been very happy with Sourhport.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Quality
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had somewhat of an emergency the evening before and Jackson showed up early the next morning. Solved my air conditioner problem in about 5 minutes and got me going again. He's a very professional and efficient young man.

A/C system repair+ Professionalism

Show more a/c system repair reviews (19 more) →

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

Jobs customers hired them for

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