Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$545
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Drain cleaning”

Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Quinn was very helpful and took his time to fix the drain problem for the sink. Definitely was happy with the service he provided.

Paid $400–600Not sureDrain cleaning
Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Needed my tub drain cleaned out. Very prompt and efficient, even did a full check of my entire system at no additional charge!! I don't want to jinx myself but i will definitely call them again in the future!!!

Paid $200–400Great priceDrain cleaning
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a plumbing/ drain issue that needed attention same day. We called Southport Plumbing, Heating & Cooling and they were able to get a service team out that morning to assess the situation and fix the problem. Riley and his two co-workers were very professional, on time and knowledgeable. Thank you!!! We highly recommend Southport!

Drain cleaning
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had an emergency and they were able to get there within a half hour on a Friday night!

Paid $200–400Not sureDrain cleaning
Doris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Your representativeTim was very knowledgeable and considerate. Very friendly. I would recommend Tim to everyone.

Great priceDrain cleaning
Marcia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Justin was professional and kept me updated on the options and progress to clear the clog in my pipe. He was respectful of my home and did a thorough job cleaning up.

Paid $600–700Reasonable priceDrain cleaningShower repair
Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Justin did a great job- professional, clean and efficient

Paid $1,000+Reasonable priceDrain cleaning
Lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin was professional and knowledgeable. We needed three repairs and a drain cleaning. He got everything handled in one day. Highly recommend.

Reasonable priceDrain cleaningFaucet repairShower repair
Maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff was friendly, efficient and professional. I really appreciated the kind service. Thank you!

Toilet repairDrain cleaning
BobLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A basement floor drain started to backup. I called Southport and Joe responded to my call, and within an hour he showed up. He explained all the charges and possible charges before continuing to do the work. Joe was pleasant and easy to work with. He made the extra effort to clear the drain get the waste water flowing out to the sewer. Thank you Joe.

Reasonable priceDrain cleaning
Niki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called yesterday in the afternoon and our Tech. Travis was at our house by 1:00pm today and had our issues fixed in under 1.5hours. Travis was great to work with and we would highly recommend Southport Home Services. Fast, Friendly & Affordable!!

Reasonable priceDrain cleaning
Katy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tommy has been to my house a number of times to fix plumbing work done by another local company who clearly didn't know what they were doing. He has been amazing every time. I'm loving my dry basement. He just installed a new sink and redid all the plumbing under it since its been leaking for almost 4 years, thank…

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
VickiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome 5 star*** service. Before the condo maintenance even answered my request Southport was here and my issue resolved. The customer service they provide is unparelled in a world where it seldom exists today. Dalton steps up and beyond with his friendly, competence. Thank you all.

Plumbing pipe repairDrain cleaning+ Responsiveness+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was friendly, professional, and knowledgeable. We have been satisfied customers of theirs for years and Justin is one of the reasons.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called in the morning because my tub drain was not draining at all. I was so happy they were able to send someone that afternoon. Dalton got to my house early and was able to get my drain working again. He was very nice and cleaned everything up before he left. The price was very reasonable. I always use Southport…

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin & Andrew were prompt, professional and courteous. Their quote was accurate and the work was completed expeditiously. Highly reccomend!

Plumbing pipe repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both Justin and Andrew were excellent Both very professional, friendly and informative. I will definitely recommend them personally and Southport plumbing to family and friends Thank you.

Garbage disposal installationPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dalton was determined to find the problem and he did would highly recommend company especially Dalton Thank you

Drain cleaning+ Professionalism
Abigail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe was fantastic. Professional and timely worker. He cleared the drain, fixed our back up problem and cleaned up before he left. We will be using Southport again!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
AlanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

When the gentleman showed up he reviewed the issue, contacted a co-worker to have the necessary equipment to fix the issue, him and his co-worker took care of the problem immediately.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Jeanette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Anticipated time for service was expiring, but I was notified that service would be late. Upon arrival Justin explained what he would do and what it would cost. He completed the work promptly and cleaned up the mess that was made under the sink. He was professional through out the visit. I highly recommend Southport…

Plumbing pipe repairShower repairDrain cleaning+ Quality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin is an outstanding service technician. Knowledgeable, friendly and most of all professional! Thanks Justin!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
KwindyLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Reasonable pricing, professional and on time.

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism
jphegley116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very Professional and I would highly recommend them. Needed a service done and they were out within the hour. Very courteous and kind. James Came out today. I had Justin and Joe yesterday. They're is a service being done and the repair people need dome plumbing done. James was out within an half hour. I cannot…

Plumbing leak detectionPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew did an awesome job unclogging drains and he even cleaned up after himself (which doesn't always happen after service calls). He was very polite, worked quickly and was very professional. I'd definitely go with Southport again.

Faucet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceDrain cleaningService not listed
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Not sureDrain cleaning
ElisabethLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
danielle4 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Quality+ Professionalism+ Value
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

Jobs customers hired them for

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