Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for faucet repair

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Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$122–$383
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 25 Google reviews tagged “Faucet repair” · showing 20

Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

Henry and Justin friendly, very thorough explaining repairs, was given a service call quickly, I felt was pricey but got the job done.

Paid $1,800–2,000OverpricedFaucet repairPlumbing leak repairService not listed
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent work, quality craftsmanship! I would strongly recommend Southport Plumbing!

Faucet repairToilet installation
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick, efficient, and great guys. They made sure I understood the process at every step. THANKS FOR ALL THE HELP!!

Reasonable pricePlumbing pipe repairFaucet repairSump pump installation
Virginia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Cordial and competent repair person. Prompt scheduling and service. Overpriced.

Paid $400–600OverpricedPlumbing leak detectionFaucet repair
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service. Andrew was wonderful and made sure the installation was to his satisfaction by calling the vendor to ensure the faucet was seating correctly and got replacement parts shipped.

Paid $600–800Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very fast response, thorough, and very professional! Impressive service all around!

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Alexis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Travis was very professional and knowledgeable and I will use them again when needed. All the guys were very good and everyone cleaned up afterwards.

Reasonable priceToilet repairHeating system installationFaucet repair
Dawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James was the technician who listened, investigated, and gave us several options to cure the issue that were dependent upon what would fit in the price range. Most importantly, James spent the time to explain everything in detail and made sure all questions were answered. This is the second time I’ve used SouthPort. They are the right choice!!

Plumbing leak detectionFaucet repair
PeterLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Travis, our plumber, was very pleasant, personable, knowledgeable and even reported to us the extent of our damage was much more than we expected and required a water damage remediation company. We always felt comfortable that we were in good hands. He gave us a recommendation, and we are happy with his…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
CathyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Southport Home Services has become our new favorite (after Lee dumped us and other residential customers). Everyone at SHS is delightful to engage with, from Abby at the call center to Justin, Travis, and Matt and the other professionals who come into our home!

Reasonable priceFaucet repairFaucet installation
Lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin was professional and knowledgeable. We needed three repairs and a drain cleaning. He got everything handled in one day. Highly recommend.

Reasonable priceDrain cleaningFaucet repairShower repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an immediate water issue and Travis arrived within the hour assessed our issue and gave us a quick honest resolve until the main issue could be fixed the next day. Travis was very attentive to our problem and didn't try to up sell us, also very polite.

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Spencer was incredibly knowledgeable and thorough. Explained everything and completed the repair quickly.

Reasonable priceFaucet repair
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very prompt solution to the problem we presented! Scheduler in office kept us posted as to arrival of our service personnel. Efficient service job by a skilled and very pleasant professional. We are very pleased!

Great priceA/C system maintenanceA/C system repairFaucet repair
MaryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Travis was professional and friendly, getting a new kitchen faucet installed on the Saturday before a big Father's Day gathering. Thanks - great job!

Faucet repair
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

travis was very professional in such a pleasure to work with! He knew his stuff and he did a great job. Thank you, Travis.

Reasonable priceFaucet repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very polite, and was experienced on his job

Faucet repair
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin did a great job quicksand explained everything. Thanks.

Faucet repair+ Responsiveness+ Punctuality+ Professionalism
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did a great job. He was skilled and efficient. I would highly recommend him.

Faucet installationFaucet repair+ Punctuality+ Quality+ Professionalism
jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dalton was friendly and helpful and on time. He answered my questions clearly, even ones on other plumbing issues not related to the job. He left the work area clean.

Faucet repairPlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality

Show more faucet repair reviews (5 more) →

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

Jobs customers hired them for

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