Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORESouthport Plumbing, Heating & Cooling
Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews
Report card
Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Reviews for your job
Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.
Southport Plumbing, Heating & Cooling for sewer cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,200–1,400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$383
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%
All 2 Google reviews tagged “Sewer cleaning”
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★
Dispatch team was professional and service technician Quinn was super! He was very nice, explained everything in detail, answered all our questions and worked quickly. Highly recommend!
Paid $1,200–1,400Reasonable priceSewer cleaning
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very knowledgeable and helpful. Called in morning about plumbing issue and they were to us within few hours. We call Southport for all our havac and plumbing needs. Thank you.
Paid $1,000–1,200OverpricedSewer cleaning
Price
$1.0k+128% vs typical sink installation services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 24%Reasonable 56%Overpriced 7%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 158 | $19–$166 |
| Heating system installation | 157 | $1.4k–$3.2k |
| Heating system maintenance | 143 | $19–$114 |
| Install AC | 134 | — |
| A/C system maintenance | 114 | — |
| Heating system repair | 80 | $82–$495 |
| Water heater installation | 77 | $1.4k–$2.4k |
| Install thermostat | 70 | — |
