Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 31 Google reviews tagged “Toilet repair”

Wally9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

On time, friendly, knowledgeable...did a great job.

Reasonable priceToilet repairA/C system maintenance
Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Was very over priced. Was charged over $300.00 for the plunger inside the toilet tank when I had one that would have worked. NO WAY! Did that cost even close to that plus $225.00 an hr! RIDICULOUS!! And he never would have came if I didn't call when scheduled appointment. He said never got the order. WHAT GIVES SouthPort?

Paid $1,200–1,400OverpricedToilet repairPlumbing leak detectionPlumbing leak repair
rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had leakage from the toilet into the basement the main toilet pipe needed to be changed out and new toilet rings put on the work went very well. The gentleman was polite very clean. His mess was cleaned up when finished I would definitely recommend him to anyone.

Paid $2,000+Not sureToilet repair
TierneyLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing service! They were able to get me in right away and have decent pricing! My techs were Nick & Riley, who were professional gentlemen who know what theyre doing. They listened to any issues, and explained in depth what their action plan is, and any other complications could arise. Thank you!

Paid $200–400Reasonable priceToilet repair
johnLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional explained everything thoroughly

Great priceToilet repair
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Andrew was great! Timely, fast, efficient, articulate!

Great priceToilet repair
Alexis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Travis was very professional and knowledgeable and I will use them again when needed. All the guys were very good and everyone cleaned up afterwards.

Reasonable priceToilet repairHeating system installationFaucet repair
Barb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Good service and Joe was very polite.

Paid $200–300Reasonable priceToilet repair
Florence3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Prompt competent service.

Paid $1,000+Toilet repairWater heater installationSump pump installation
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Last week we had Tornados in our area. While listening to the warnings, the meteorologist mentioned a back up sump pump would be beneficial to have. I scheduled an appointment with Southport home services. Andrew came out and explain how the system works. He then gave me prices.. He was able to install the system…

Toilet repairSump pump installation
ALocal Guide · 149 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The main sump pump & emergency sump pumps with a battery were installed and the replacement pump of a toilet. The guy was friendly did a very nice job. We're happy with the work.

Paid $1,000+Reasonable priceToilet repair
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Southport for a number of years for a variety of things, ranging from plumbing to HVAC issues. The staff answering the phone lines is always pleasant and knowledgeable; someone calls or texts when the technician is on the way, with the tech's name and approximate arrival time. If it's a text, a picture…

Paid $1,000+Reasonable priceToilet repairHVAC system maintenanceA/C system maintenance
Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Travis was amazing! He was pleasant, professional and detailed in his explanation of what he worked on.

Paid $500–600Reasonable priceToilet repairPlumbing leak detection+ Professionalism
SteveLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Excellent install and repair, done with quality and attention to detail. Spent the time keeping me informed on the work, and operation of the new water heater. The technician is highly skilled and has the personality of an expert in his field . This combination makes Southport the best organization in it's field of expertise .

Reasonable priceToilet repair
CindyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My morning appointment needed to be rescheduled for afternoon. However, Southport home services called me and let me know that this was going to be happening. Always appreciate a heads up. My technician was Nicholas. Pleasant personality, knowledgeable, fix the problem, and made me very happy with the cost. I would…

Paid $200–300Great priceToilet repair
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very efficient service. The technician was wonderful and very knowledgeable of our needs. We will definitely call them again.

Paid $1,000+Great priceToilet repair
joanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks again.. impressed with wonderful company !!! Manager Abby and technician Andrew have amazing customer service skills! Andrew is Courteous! Knowledgeable! Andrew and Abby treated me With Outstanding communication!

Not sureToilet repair
Maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff was friendly, efficient and professional. I really appreciated the kind service. Thank you!

Toilet repairDrain cleaning
heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very timely and personable tech. My kids were running around and he didn’t seem to mind. Got the block out the toilet in no time. Thanks again.

Toilet repair
Janet11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew and his helper were friendly and explained everything that needed to be done. They showed me pictures of the before and after work. They were done in a reasonable amount of time. They did a great job!!

Paid $600–700Not sureToilet repair
Carlyse7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex & Tom were great! Thorough, explanatory and efficient!

Paid $400–500Reasonable priceToilet repairPlumbing leak detection
Miguel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very professional and quick with the work. Would highly recommend using him again in the future!

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
david3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a plumber fix my toilet. He was easy to talk with and generally helpful. Professional and quick. I like Southport they are a good local company. Little bit pricey but the job always gets done right.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly guys! :)

Toilet repair+ Responsiveness+ Punctuality+ Quality
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and explained everything he did.

Toilet repair+ Quality
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, he went in fixed to toilet called me right away and was very professional

Toilet repair+ Punctuality+ Professionalism
KarynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Definitely recommend!

HVAC duct & vent installationToilet repair+ Responsiveness+ Punctuality+ Quality
Albert2 weeks ago★★★★★

Rating only, no written review.

Paid $1–200Great priceToilet repair
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $1–200Not sureToilet repair
Victor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceToilet repair
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Quality+ Professionalism

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

Jobs customers hired them for

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