Experts Reviews · Company report
Southport Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Southport Plumbing, Heating & Cooling

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 2,249 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southport Plumbing, Heating & Cooling is better than 80% of sink installation services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 74% of sink installation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southport Plumbing, Heating & Cooling is better than 96% of sink installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southport Plumbing, Heating & Cooling is better than 100% of sink installation services.A
100

Reviews for your job

Customers hired Southport Plumbing, Heating & Cooling for 8 kinds of job.

Southport Plumbing, Heating & Cooling for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.80
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 80 Google reviews tagged “Water heater installation” · showing 20

Karen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★

I would recommend them to anyone. Very professional with quality of work and pricing Thank you Southport.

Paid $600–800Reasonable priceWater heater installation
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very good explanation on what problem was and finding solution and help with finacing. Tech did great job will tell others

Paid $1,600–1,800Not sureWater heater installation
Judy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Rob S was very prompt and informative. He seemed very knowledgeable and did a great job. He explained everything that he had done and why and asked if I had any further concerns or questions before leaving. I felt confident that he did a good job and all that ws necessary. Great experience.

Paid $1–200Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Worker did an ok job . There clean up needs a little work. Left old drain lines on the basement floor- didn't rehang a folding door they removed and left a small mess I had to sweep up.

Customer photo from Jerry's review
Reasonable priceWater heater installationHeating system installationInstall AC
Shari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very knowledgeable

Paid $2,000+Reasonable priceHVAC system maintenance
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a full AC, Furnace, and Hot Water Heater installed in one day. All the work was done perfectly and in a timely manner. All the installers were helpful, friendly, and hardworking.

Paid $2,000+Great priceWater heater installationHeating system installationInstall AC
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service. The technician, Travis, was very knowledgeable and efficient. He did a beautiful job!

Paid $2,000+Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
Carole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

While the first individual (Joe) has who came to assess the situation was very professional and knowledgeable the actual person who performed the work did not do what we were told would take place and did not drain the tank according to what we asked 3 times to do and drained it to a sump pit which could…

Paid $2,000+Not sureWater heater installation
Just2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

From the time my call to replace my water heater was answered to the time their service van pulled away Southport was responsive and courteous. Henry and Riley were fantastic! They explained every step and answered every question we had. I enthusiastically recommend Southport.

Paid $2,000+Not sureWater heater installation
Suzanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Henry A. is the best 👍🏻 he took out and reinstalled a hot water heater. Clean, timely and very professional. Answered every question without hesitation. Thanks again Southport and our guy Henry. Highly recommend 👌

Paid $2,000+Reasonable priceWater heater installation
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had our water heater replaced and Henry A. did a fantastic and timely job. His customer service was amazing and I highly recommend Southport Plumbing!

Reasonable priceWater heater installation
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful service. Clean and professional

Paid $2,000+Not sureWater heater installation
TriciaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Was able to get us on same day and are typically flexible with scheduling. Fast and thorough service - they stand by their quotes and we’ve used them for plumbing & our furnace/AC - both big (replace) and small (fix/tune up). Every person we’ve worked with or who has visited our home has been friendly and knowledgeable.

Paid $2,000+Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC
ZeroLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

James and Dalton from Southport were amazing. They showed up on time, were very polite and professional, and completed my project in one day coming in under their estimate. The cleaned up after themselves, not something I find that all trades do. They walked me through everything that was done, answered my…

Paid $2,000+Reasonable priceFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Erika8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job! Super friendly. I love that they text you when they are heading your way with a pic of the person that will be arriving. Great company to work with. Also like the ease of the online appointment request.

Water heater installation
Florence3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Prompt competent service.

Paid $1,000+Toilet repairWater heater installationSump pump installation
Mel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I noticed water on the floor on Friday morning below water heater. Called and service tech came out early afternoon. Problem confirmed and new one installed by late afternoon. Entire process was smooth and without incident. Tech was very professional and consistently communicated status so I stayed informed.

Water heater installation
mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend this company for all the different type of services they offer. Very professional, prompt and competitive.

Paid $1,000+Water heater installationHVAC system maintenanceHeating system repair
Val4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I needed a new water heater replaced and a water shut down system installed. Josh came did everything it took a few hours. He was knowledgeable and very friendly and cleaned up after himself which I loved.

Paid $1,000+Reasonable priceWater heater installation
Jimmy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been using Southport for over twenty years to keep my HVAC running smoothly. This time it was to replace my HVAC and water heater. From the pre-sales to sales to install everything went very smoothly. The installers took great care to ensure my house wasn't left messy, they provided training and inspected the…

Paid $1,000+Great priceWater heater installationHeating system installationInstall AC

Show more water heater installation reviews (60 more) →

Price

$1.0k+128% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 56%Overpriced 7%Not sure 13%

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