Sunroom contractor · National City, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★47 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Southwest Builders five stars based on forty-seven reviews, noting the owner responds to nearly all feedback. Customers frequently describe the installation of patio covers, pergolas, and sunrooms, highlighting punctuality, clear communication, and fair pricing. Recurring themes include professional conduct, attention to detail, and thorough site cleanup. While no significant criticisms appear in the provided excerpts, one reviewer noted a minor issue with supplier materials that the contractor resolved promptly.
Google rating: 5.0 out of 5 from 47 reviews (100% five-star).
Reviews on this page: 47 Google reviews (46 with written comments, 17 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 13, 2026.
Service: Pergola Contractor serving National City, California.
Data from Google, last updated October 27, 2026.
Score profile vs other pergola contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Southwest BuildersPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southwest Builders: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southwest Builders: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southwest Builders: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
5.0of 5
5 stars47100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise126100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2822%
Would recommend2520%
Quality & results2117%
Speed & response1713%
Communication1713%
Price & value1210%
Honesty & trust65%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an outstanding job and demonstrated a high level of professionalism throughout the project.”
“Very happy with outcome and definitely recommend them to everyone I know.”
“This was a long process, and Southwest did an outstanding job.”
“The whole process was efficient and clear, and were really happy with how it turned out.”
“Communication was excellent, the project stayed organized, and the final backyard transformation exceeded our expectations.”
“We went through all the options and reached a reasonable price.”
“The team was professional, reliable, and delivered high-quality workmanship from start to finish.”
People customers mention
Tom16 reviews
Josh8 reviews
Johnny3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Steven1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Southwest met all expectations on my patio cover. Great communication and workmanship. Very happy with outcome and definitely recommend them to everyone I know. Thanks again Southwest Builders.
Mariemel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was a pleasure working with Josh and Jonny, who recently completed our patio cover. They did an outstanding job and demonstrated a high level of professionalism throughout the project. Their attention to detail was exceptional; they were incredibly meticulous, ensuring that every aspect of the layout was executed…
ElisaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love our Patio Covers. This was a long process, and Southwest did an outstanding job. Demo of back and front, new footings, support of pre-existing patio roof/top that was built into the new patio. What I have really come to appreciate are all the ideas & suggestions that Southwest had for us. We went with those.…
Bill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fully met our expectations within the schedule agreed upon. Very pleased with the final results. Now, I wonder why I waited so long to get the project done.
Ofri7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We hired Shiro Builders Group for a full backyard remodel and couldn’t be happier with the results. The team was professional, reliable, and delivered high-quality workmanship from start to finish.
Communication was excellent, the project stayed organized, and the final backyard transformation exceeded our…
Richard11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We recently hired Southwest to design and build and install a pergola out of Aluma wood. Our old patio cover was 25 years old, made of wood, and ready to come down.
The entire event was a great pleasure. From initial discussion to final design Southwest Builders was with us all the way.
The final Pergola is…
Southwest met all expectations on my patio cover. Great communication and workmanship. Very happy with outcome and definitely recommend them to everyone I know. Thanks again Southwest Builders.
Response from the owner · 2 weeks ago
Thank you, Steven, for the honest review. We are thrilled the patio cover met your expectations and that our communication and workmanship stood out. Your recommendation means a lot to our team. We appreciate you trusting Southwest Builders and sharing your experience.
Mariemel Gawaran1 reviewiTotal number of Google reviews Mariemel has written across all businesses on Google Maps, not just this one.
It was a pleasure working with Josh and Jonny, who recently completed our patio cover. They did an outstanding job and demonstrated a high level of professionalism throughout the project. Their attention to detail was exceptional; they were incredibly meticulous, ensuring that every aspect of the layout was executed perfectly. Thank you to Josh, Jonny, and the entire team at Southwest Builders for their excellent service.
Response from the owner · a month ago
Thank you so much for the wonderful review, Mariemel. We are thrilled Josh and Jonny provided meticulous, professional service and that you are pleased with your patio cover. We appreciate you recognizing the whole team and will share your kind words with them. Thanks again for choosing Southwest Builders!
-Tom A.
Owner/Founder
Elisa HunterLocal Guide · 21 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
We love our Patio Covers. This was a long process, and Southwest did an outstanding job. Demo of back and front, new footings, support of pre-existing patio roof/top that was built into the new patio. What I have really come to appreciate are all the ideas & suggestions that Southwest had for us. We went with those. And....it Really turned out nice. Very happy.
Response from the owner · 2 months ago
Thank you for the wonderful review, Elisa. We’re thrilled you love your new patio covers and that our team’s ideas and workmanship met your expectations. It was a pleasure handling the demo, new footings, and integrating the existing roof into the new structure. We appreciate your trust and are glad you’re very happy with the result.
Bill Caid2 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Fully met our expectations within the schedule agreed upon. Very pleased with the final results. Now, I wonder why I waited so long to get the project done.
Response from the owner · 3 months ago
Thank you, Bill. We're delighted we met your expectations and completed the project on schedule. We're glad you love the final results and that you decided to move forward, and we look forward to helping with any future projects.
Ofri Schwartz7 reviewsiTotal number of Google reviews Ofri has written across all businesses on Google Maps, not just this one.
We hired Shiro Builders Group for a full backyard remodel and couldn’t be happier with the results. The team was professional, reliable, and delivered high-quality workmanship from start to finish.
Communication was excellent, the project stayed organized, and the final backyard transformation exceeded our expectations. If you’re looking for a backyard remodeling contractor in San Diego, we highly recommend Shiro Builders Group.
Thank you, Shir, for a job well done!
Richard Sluys11 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
We recently hired Southwest to design and build and install a pergola out of Aluma wood. Our old patio cover was 25 years old, made of wood, and ready to come down.
The entire event was a great pleasure. From initial discussion to final design Southwest Builders was with us all the way.
The final Pergola is outstanding And we are very happy with it and we expect to get a lot of enjoyment out of it in the years ahead.
This is the team you want to choose if you are going to have something built to very high standards at your property.
Response from the owner · 5 months ago
Richard, thank you for the wonderful review and for choosing Southwest Builders to design, build, and install your Alumawood pergola. We’re thrilled the entire process was a pleasure and that the final pergola exceeded your expectations. It means a lot that you trust our team to deliver work to very high standards. Enjoy your new outdoor space for years to come, and please contact us if you need anything further.
Ryan Somrak5 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
They did a phenomenal job. Crew was always early and helpful. Tom was transparent and really helpful along the way as we had additional request mid build. Highly recommend
Response from the owner · 5 months ago
Thank you, Ryan, for the fantastic review and recommendation. We're glad the crew was punctual and helpful and that we could transparently accommodate your mid-build requests. We appreciate your trust and look forward to helping with any future projects. Enjoy!!
Paul Nelson4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
We are very happy with the work performed by Southwest Builders. It has met and exceeded our expectations.
Response from the owner · 7 months ago
Thank you, Paul. We're thrilled to hear the project met and exceeded your expectations. We appreciate you choosing Southwest Builders and your trust in our team. If you need anything else or have future projects, we're here to help.
DaveGeneric2 reviewsiTotal number of Google reviews DaveGeneric has written across all businesses on Google Maps, not just this one.
Southwest did a great job installing my pergola's! We went through all the options and reached a reasonable price. They also worked with my landscapers to complete both projects in the correct order, pour the foundation, landscaping, pergola.
Response from the owner · 7 months ago
Thanks, Dave! We're glad you’re pleased with the installation of your pergolas and that we could work through the options to reach a reasonable price. It was a pleasure coordinating with your landscapers to ensure the correct order of work—foundation, landscaping, then pergola. If you need any follow-up or have future projects, please reach out.
InoLocal Guide · 12 reviewsiTotal number of Google reviews Ino has written across all businesses on Google Maps, not just this one.
Tom, the owner, graciously provided multiple quotes as we were unsure what we wanted. Josh and Johnny were assigned to the project and kept me apprised of progress. After patio was complete, Tom reached out to me to make sure I was happy with the results. I had one small concern that he quickly addressed. Thank you for the beautiful patio.
Response from the owner · 7 months ago
Thank you for the wonderful review, Ino. We're pleased Tom, Josh and Johnny provided helpful quotes and kept you updated, and that Tom quickly resolved your concern. Enjoy your new patio, and please reach out if we can assist with anything in the future.
