Spa Royale logo

Spa Royale

4.9 ★★★★★ · 1,282 Google reviews · 24 photos
Day spa · Gainesville, FL

Spa Royale at a glance

Google reviewers rate Spa Royale 4.9 out of 5 based on 1282 reviews, with the owner responding to 99% of feedback. Customers frequently praise the relaxing atmosphere, skilled therapists, and diverse services like massages, facials, and waxing. However, several low-star reviews criticize the booking process for requiring credit card information before displaying prices, along with complaints about unexpected credit card fees and occasional scheduling errors.

  • Google rating: 4.9 out of 5 from 1,282 reviews (93% five-star).
  • Reviews on this page: 1,282 Google reviews (927 with written comments, 30 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 18, 2026.
  • Service: Medical Spa serving Gainesville, Florida.

Data from Google, last updated October 27, 2026.

Photos

Customer reviews

4.9
★★★★★
1,282 reviews on Google
5★1,193
4★42
3★19
2★12
1★16

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 927 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff was friendly and the spa was clean and comfortable.”
    “I don't know if it's the quality of the products or unprofessional personnel but gel polish is sloughing off from my nails.”
  • “Always a treat and a wonderful experience at Spa Royale!”
    “Not to mention their website is awful on mobile - and mandatory selections are cut off the bottom of the screen.”
  • “I would absolutely recommend Spa Royale to anyone in the Gainesville area looking for some relaxation and self-care.”
    “I will NEVER again do a 60 minute facial - it will always be 90 minutes because the wonderous feeling from the cold, smooth instrument going across my…”
  • “It was nice being able to relax and enjoy the spa atmosphere instead of feeling like you were simply there for an appointment and then immediately leaving.”
  • “She listened to everything I told her about my nails and took care of my special nail needs.”
  • “I am from out of town and was hesitant to book my facial here as it seemed pricey, but it was worth it.”
    “Overpriced.”
  • “It was my first massage ever so I can honestly say it’s the best massage experience I’ve ever had!”

People customers mention

  • David 22 reviews
  • Anthony 21 reviews
  • Jessica 17 reviews
  • Taylor 16 reviews
  • Michelle 16 reviews
  • Dawn 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brie Merhar11 reviewsTotal number of Google reviews Brie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful, relaxing environment and very talented massage therapists!

  • Services: Massage therapy
Response from the owner · a week ago

Hi Brie! We're so happy to hear you enjoyed our relaxing atmosphere and had a wonderful experience with our massage team. Our therapists truly love what they do, and it means so much to have their talent and care recognized! We appreciate you choosing our small business and look forward to welcoming you back for another relaxing visit soon.

Jeannette R4 reviewsTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a treat and a wonderful experience at Spa Royale! Thank you Lauren and Catt!

  • Price assessment: Reasonable price
  • Services: Eyebrow waxing, Pedicure
Response from the owner · a week ago

Hi Jeannette! We love hearing that your visits with us are always something to look forward to! Lorren and Catt will be so happy to hear your shoutout. We're lucky to have them both on our team! We truly appreciate you choosing our small business and can't wait to pamper you again soon!

Carla Palmer2 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shae cares about my wellbeing. Her hands are magic in finding the places in my body that need attention. I always look forward to our monthly sessions.

Response from the owner · a week ago

Thank you so much for sharing this, Carla! We love hearing how much of a difference Shae makes in your wellness routine. She truly has a gift for understanding her clients' needs and making each session feel personalized and restorative. We're so grateful you've made Spa Royale part of your monthly self-care, and we look forward to continuing to take great care of you!

susan naj7 reviewsTotal number of Google reviews susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jessica is a true artist. I am thrilled with the results. My eyebrows are so natural looking and lovely. I can’t say enough about how wonderful AND talented Jessica is. Just saw Jessica again today. She is SO good. Love my eyebrows AND my lips. August 5, 2026 I continue to see Jessica and I must say she is the Brow Queen! She is an artist and I truly think she is awesome. Susan Naj Today I am adding to this…..Jessica Keeps my brows looking AMAZING! She is terrific. October 7, 2026

  • Price assessment: Reasonable price
  • Services: Eyebrow waxing, Microblading
Response from the owner · 2 years ago

Thank you very much Susan! We wholeheartedly agree on your thoughts about Jessica. She’s incredible and we are lucky to have her on our team. We are so happy that you still love your brows & lips too! ☺️

Brittany Kautz7 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My aunt and I visited Spa Royale Day Spa for the first time today, and overall we had a great experience! The spa is beautiful, cozy, and has a wonderful atmosphere. The lounge was relaxing, and our massage was absolutely amazing! My only complaints were that it was a little pricey, and the front desk staff came across as somewhat rude and unwelcoming. I think the customer service could definitely be warmer.

Response from the owner · a week ago

Thank you so much for choosing Spa Royale for your first visit! 💗 We're so happy to hear that you and your aunt enjoyed our atmosphere, relaxation lounge, and especially your massages! We also appreciate you taking the time to share your feedback, Brittany. We understand that a visit to the spa is an investment in yourself, and we strive to make every experience feel worth it from beginning to end. While we're happy that you enjoyed your services, we're sorry to hear that your interaction at checkout didn't leave you feeling as welcomed as we'd hope. Creating a warm, inviting environment is incredibly important to us, and your feedback is a helpful reminder that even the smallest interactions can shape a guest's overall experience. We truly appreciate your honesty and hope to have the pleasure of welcoming you both back again soon!

Cheryl Sapp1 reviewTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice place So relaxing The full body massage was amazing Thank You

Response from the owner · a week ago

Hi Cheryl! We're so happy you enjoyed your massage and were able to truly relax during your visit. That's exactly the experience we love creating for our guests! We appreciate you choosing Spa Royale and look forward to pampering you again soon!

Stephany JourneyLocal Guide · 11 reviewsTotal number of Google reviews Stephany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband and I were in town for a few days and wanted something relaxing. We had a couples Himalayan salt massage and it was great. The staff was friendly and the spa was clean and comfortable.

  • Price assessment: Overpriced
  • Services: Massage, Service not listed
Response from the owner · a week ago

Hi Stephany! Thank you so much for spending part of your time in Gainesville with us! We're so happy you and your husband chose Spa Royale for a little relaxation during your visit and enjoyed your couples Himalayan Salt Massage! It's wonderful to hear that our team and atmosphere helped make your experience even more enjoyable. We truly appreciate your kind words and hope to welcome you both back whenever your travels bring you our way again!

Jackie Corpus4 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter does the monthly spa package and it is amazing!! She has been doing this for about year and I love joining her when I come to visit. The staff is always friendly and helpful. Never had a bad experience…so relaxing (and many service options).

  • Price assessment: Reasonable price
  • Services: Spa packages, Facial massage, Massage
Response from the owner · a week ago

Jackie, thank you so much for such a thoughtful review! 💗 We absolutely love hearing that your daughter has made Spa Royale part of her monthly wellness routine and that you get to enjoy a little relaxation together whenever you're in town! It means so much to know that our team continues to make each visit a welcoming and enjoyable experience. We truly appreciate your family's continued support of our small business and look forward to pampering you both again soon!

Mariah BLocal Guide · 51 reviewsTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My cousin and I went to Spa Royale for a girls’ day, and we had such a wonderful experience! We both got massages, and they were absolutely amazing. It was exactly the relaxing day we were hoping for, and we left feeling refreshed and already talking about wanting to come back! I was really impressed by how much the spa has to offer beyond just massages. There are so many different services and experiences available that I would love to return and make an entire spa day out of it next time. The waiting and relaxation area was also such a cute and comfortable space. They had refreshments available, along with access to a bathroom, shower, sauna, and other amenities that really added to the overall experience. It was nice being able to relax and enjoy the spa atmosphere instead of feeling like you were simply there for an appointment and then immediately leaving. It was the perfect place for a girls’ day with my cousin, and our massages were definitely the highlight! I would absolutely recommend Spa Royale to anyone in the Gainesville area looking for some relaxation and self-care. We will definitely be back, and next time I want to try even more of what they have to offer!

  • Price assessment: Reasonable price
  • Services: Massage
Response from the owner · a month ago

Thank you so much for such a thoughtful review! 💖 We’re thrilled that you and your cousin chose our small business for your girls’ day and that your massages were a highlight of the experience. We especially love hearing that you were able to slow down, enjoy our relaxation lounge and amenities, and truly make an experience out of your time with us, that’s exactly what we want for our guests! We can’t wait to welcome you both back for another girls’ day, and hopefully next time you’ll get to explore even more of everything Spa Royale has to offer. Thank you for recommending us and for spending your day of relaxation with us!

Pam Hess6 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cat’s pedicures are amazing! She is so meticulously, professional, and relatable. Love her! ♥️

  • Price assessment: Great price
  • Services: Foot massages, Polish removal, Nail painting
Response from the owner · 4 months ago

Hi Pam! We're so glad you had an amazing pedicure with Catt. This is her first week with us and we can already agree with you, we love her! We hope to welcome you back for another relaxing treatment.

Spa Royale on Google Maps →

Business details