Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts

Experts Reviews · Company report
Spa Royale logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%63+8.9Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Spa Royale

Gainesville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 112 medical spas · 4.9★ from 1,282 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spa Royale is better than 87% of medical spas.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spa Royale is better than 85% of medical spas.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spa Royale is better than 98% of medical spas.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spa Royale is better than 63% of medical spas.B
63
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spa Royale is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spa Royale is better than 100% of medical spas.A
100

Reviews for your job

Customers hired Spa Royale for 8 kinds of job.

Spa Royale for facial massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Facial massage”

Jackie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My daughter does the monthly spa package and it is amazing!! She has been doing this for about year and I love joining her when I come to visit. The staff is always friendly and helpful. Never had a bad experience…so relaxing (and many service options).

Reasonable priceSpa packagesFacial massageMassage
jdevinny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a the Grand Indulgence massage with Rebecca today and it was absolutely amazing! Rebecca is very personable and made me feel very comfortable. I highly recommend and will hopefully be visiting again soon. The spa lobby is very welcoming and smells amazing (they sell the wax melts). All staff members that I encountered were very nice and helpful.

Reasonable priceFacial massageHand & foot massagesMassage therapy
Leah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very kind and respectful staff. Amber, the aesthetician, was sensitive to my medical issues as I had a recent surgery and was able to finally make me feel clean and relaxed after a month in the hospital and 2 weeks recovering at home. She offered the right treatment follow up options for my skin tone and picked out…

Reasonable priceFacialFacial massageMassage therapy
Alayne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Outstanding customer service from the moment my boyfriend and I walked in. Luxurious in every way and the entire staff made sure we were relaxed and enjoyed our experience. The massages were stellar! It was the best massage I've ever had and I added the back scrub. That was heavenly! We will be back!

Reasonable priceFoot massagesSpa packagesFacial massage
JessLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Relaxing atmosphere. Wonderful staff. Amazing!

Reasonable priceSpa packagesFacialBasic facial
ross2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The name speaks for the type of service you will receive. Shondra has the right touch to relax your muscles and the cleansing facial by Amber was awesome!

Reasonable priceFacial massageMassage
Keilani6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was my first time ever getting a massage and the service was amazing. The staff was very friendly and helpful.

Reasonable priceFacial massageService not listed
Alissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wonderful and relaxing facial with Cici! She did an amazing job; great experience!

Reasonable priceFacialFacial massageAnti-aging facial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 8%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Massage35—
Spa packages28—
Massage therapy22—
Pedicure16$30–$53
Facial15—
Facial massage8—
Eyebrow waxing6—
Foot massages6—

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