Experts Reviews · Company report
Sparrow Plumbing and Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Sparrow Plumbing and Drain Cleaning

Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 282 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sparrow Plumbing and Drain Cleaning is better than 91% of drain cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sparrow Plumbing and Drain Cleaning is better than 86% of drain cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sparrow Plumbing and Drain Cleaning is better than 93% of drain cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sparrow Plumbing and Drain Cleaning is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sparrow Plumbing and Drain Cleaning is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sparrow Plumbing and Drain Cleaning is better than 49% of drain cleaning services.C
49

Reviews for your job

Customers hired Sparrow Plumbing and Drain Cleaning for 8 kinds of job.

Sparrow Plumbing and Drain Cleaning for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 50

All 24 Google reviews tagged “Toilet repair” · showing 20

R11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I definitely would recommend Sparrow for any plumbing need. Willie is extremely professional. As a home owner, Willie has been the only plumber I have trusted to fix my plumbing needs. Based on my 6 years of experience working with him, he is top notch

Toilet repairDrain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
mauriceLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Outstanding service very knowledgeable about his work!!!

Toilet repairGarbage disposal installationPlumbing leak detection+ Professionalism
Deb10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Ford came early; was professional, personable, honest and neat. He was fair in pricing and answered all of my questions. I will definitely use him again.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Axz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely amazing service! Went above and beyond, super helpful and knowledgeable. Can’t say enough good things about my entire experience. Highly recommend!

Toilet installationPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
JasmineLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

I appreciate Sparrow coming on such short notice - very professional and did a great job

Toilet repair+ Punctuality+ Professionalism
Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The only plumbing service I use! Highly recommended five stars ⭐️

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional service. I was able to get an earlier appointment due to a cancellation because they called me to see if I was available, which I really appreciated. The services/repairs were able to be completed that same day. Pricing was very reasonable. I would definitely use Sparrow Plumbing again and will…

Plumbing leak detectionFaucet installationPlumbing leak repair+ Punctuality+ Quality+ Professionalism
JoslynLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm completely impressed with the work that they did. He is very knowledgeable and gave me great information about everything I asked about. I'm definitely sharing his information with whoever I can. Thank you so much!

Toilet repair+ Responsiveness+ Punctuality+ Quality
aryn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used this company three times now. I always recommend them to anyone needing plumbing services. They are always on time, professional, and they do a great job with fair prices! You can't go wrong with them. I'm so happy I've found a company that I can actually trust.

Plumbing leak detectionToilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Roshonda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Monday for service for a toilet install my appointment was today @4pm he arrived @1pm I been having a struggle getting the right person in here but sparrow plumbing got the job done thanks to willie he’s professional very reliable quick service and knowledgeable I can finally do my business in peace no…

Toilet repair+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If I could give 10 stars I would. My toilet got clogged and I tried a plunger and several other things before I realized I was going to need a plumber. It was a Saturday, of course, and I must have tried a dozen plumbers before I went to Next Door and was referred to Sparrow. Initially I was told they were…

Toilet repair+ Responsiveness+ Professionalism
Bekah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Will was incredible! He was professional and efficient. Most importantly he was friendly and you could tell he truly cared about doing a good job. We will definitely use him again!

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Brenda15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Love Sparrow Plumbing, use them for any plumbing need we have had. Willie is so friendly and honest. He is in and out quick and his pricing you can't beat for a master plumber!

Plumbing leak detectionToilet installationSewer repair+ Responsiveness+ Punctuality+ Quality
AishaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Arrived on time and gave me a fair estimate on work that I needed. I'm looking forward to working with them in the future.

Plumbing leak detectionToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
alice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Willie Ford was prompt, efficient, knowledgeable, friendly, respectful, and fair. We have hired him before and will hire him again.

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
MarsicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was very impressed with this company. I learned of Sparrow Plumbing through my neighborhood app. The Office Manager, Lisa, and the Technician, Will, were both very professional. Will showed up on time and everything went exactly as the Office Manager said it would go. I was able to get a quote and have the work…

Plumbing leak detectionToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Topp7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional and courteous with reasonable pricing....Will most defiantly recommend

Plumbing leak detectionPlumbing pipe repairToilet repair+ Professionalism
KevinLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shower repairToilet repair+ Quality+ Professionalism
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality

Show more toilet repair reviews (4 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 43%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning45$248–$593
Plumbing pipe repair42$353–$1.4k
Plumbing leak detection36$205–$630
Faucet repair27$228–$585
Toilet repair24$239–$680
Faucet installation21$340–$867
Shower repair18$209–$613
Toilet installation13$702–$1.9k

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