Beauty salon · Mountain View, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%77+21.7Replies to reviews 8%16+1.3Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.7★★★★★80 Google reviews · 24 photos
89%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
$60typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Spoil Me Salon 4.7 out of 5 stars based on 80 reviews. Customers frequently cite haircuts, facials, threading, waxing, and pedicures as services they received, noting that the staff is punctual, efficient, and offers reasonable pricing. The owner responded to 23% of reviews. While most feedback is positive, a few low-star comments criticize hygiene issues, such as dirty towels, and describe instances where staff were unavailable for booked appointments.
Google rating: 4.7 out of 5 from 80 reviews (89% five-star).
Reviews on this page: 80 Google reviews (61 with written comments, 9 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 6, 2026.
Service: Nail Salon serving Mountain View, California.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Spoil Me SalonNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spoil Me Salon: 81/100 on this factor. Category median: 84.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spoil Me Salon: 77/100 on this factor. Category median: 78.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spoil Me Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spoil Me Salon: 16/100 on this factor. Category median: 66.F
16
Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
4.7of 5
5 stars7189%
4 stars34%
3 stars11%
2 stars11%
1 star45%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
93%praise
Praise8193%
Complaints67%
Price
What customers reported paying
$60-15% vs typical nail salons
Middle half of what 20 customers paid ($40–$99) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2225%
Staff & attitude2225%
Would recommend2225%
Speed & response67%
Price & value67%
Communication56%
Honesty & trust45%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The stylist did an excellent job curling it and preparing it for this special event.”
“This has been my worst consumer experience of my lifetime.”
“She is professional, gentle, and pays great attention to detail.”
“Highly recommend a trip and trust me you'll be glad you did!”
“Please avoid this place.”
“Niru is quick, thorough and always has a smile on her face.”
“What I liked most was that the prices were very reasonable for the quality of work.”
“She listened to what my daughter wanted and delivered exactly that.”
“I rarely write reviews but couldn't stop myself from recommending Niru for her skill, warmth, and genuine care.”
People customers mention
Niru9 reviews
Spa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Spoil Me Salon for 8 kinds of job. Pick one to see what they paid and said.
Anastasia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I got my hair done here for prom and was incredibly satisfied! The stylist did an excellent job curling it and preparing it for this special event. I would highly recommend! 😊
Paid $40–60HaircutHairstyling
Swetha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have always loved coming to spoil me salon. Niru is quick, thorough and always has a smile on her face. Everytime I've gotten facials, hair cuts, henna and pedicures I have been impressed with how quick and efficient they are. Highly recommend a trip and trust me you'll be glad you did!
Priyanka2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had such a great experience at Spoil Me Salon! I got my nails done there and I absolutely loved them. The staff was so friendly, professional and made me feel comfortable the whole time. The salon was clean, relaxing, and the service was amazing.
What I liked most was that the prices were very reasonable for the…
Paid $40–60Acrylic nails
Annedrie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I got my eyebrows cleaned. Niru is very nice and welcoming. She fit me in her schedule and did a great job!!
Paid $1–20Eyebrow beautification
Andrew11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Brought my daughter in the other week for a haircut a trim great job brought her back to get her nails painted for her birthday. I recommend her she does a good job.
Paid $20–40HaircutPedicureManicure
Lilian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
i got a facial with niru at spoil me salon and my face changed a lot.l am very happy.l recomend for everything
I got my hair done here for prom and was incredibly satisfied! The stylist did an excellent job curling it and preparing it for this special event. I would highly recommend! 😊
Price: $40–60
Services: Haircut, Hairstyling
Atmosphere: Relaxing
Maintenance: Pristine
Tara Niroula1 reviewiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
I have always loved coming to spoil me salon. Niru is quick, thorough and always has a smile on her face. Everytime I've gotten facials, hair cuts, henna and pedicures I have been impressed with how quick and efficient they are. Highly recommend a trip and trust me you'll be glad you did!
I had an amazing experience with Nirmala for both threading and a facial. She is professional, gentle, and pays great attention to detail. My eyebrows were shaped perfectly, and the threading was quick and comfortable. The facial was incredibly relaxing, and my skin felt refreshed, smooth, and glowing afterward.
I have visited multiple times, and every visit has been consistently excellent.
Nirmala made me feel welcome throughout the appointment and took the time to ensure I was happy with the results. I highly recommend her services to anyone looking for quality threading and facial treatments. I will definitely be coming back!
I like the service that Niru give me I ask for a hair cut and a facial she is a awesome lady she make me feel very comfortable I really recommend you go in with here
Services: Acne treatments, Haircut
Response from the owner · 3 months ago
We were glad to have you here. Thank you so much for visiting us.
Priyanka Bhatta2 reviewsiTotal number of Google reviews Priyanka has written across all businesses on Google Maps, not just this one.
I had such a great experience at Spoil Me Salon! I got my nails done there and I absolutely loved them. The staff was so friendly, professional and made me feel comfortable the whole time. The salon was clean, relaxing, and the service was amazing.
What I liked most was that the prices were very reasonable for the quality of work. My nails turned out beautiful and lasted really well. They also offer other services too, which makes it a perfect place for self-care.
I definitely recommend Spoil Me Salon to anyone looking for great service, beautiful results, and good prices. I will definitely be coming back!
DO VISIT THIS PLACE!!!
Price: $40–60
Services: Acrylic nails
Response from the owner · 5 months ago
Thank you so much Priyanka for visiting us. We're glad that you loved it here. Hope to see you soon.
Vish1 reviewiTotal number of Google reviews Vish has written across all businesses on Google Maps, not just this one.
I had my saree draped, hair, and makeup done by Niru, and she did it so beautifully. I needed everything done before 10 AM, and even though the salon opens at that time, Niru was very kind to accommodate me early. She was so patient and considerate throughout. The makeup products she used were also gentle, especially for sensitive skin like mine. I rarely write reviews but couldn't stop myself from recommending Niru for her skill, warmth, and genuine care. :)
Response from the owner · 5 months ago
That is so sweet of you wish. Thank you so much. We're glad that you liked it here.
Annedrie Sungahid3 reviewsiTotal number of Google reviews Annedrie has written across all businesses on Google Maps, not just this one.