Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Spoil Me Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%77+21.7Replies to reviews 8%16+1.3Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Spoil Me Salon

Mountain View, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.7★ from 80 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spoil Me Salon is better than 81% of nail salons.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spoil Me Salon is better than 77% of nail salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spoil Me Salon is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spoil Me Salon is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spoil Me Salon is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spoil Me Salon is better than 16% of nail salons.F
16

Reviews for your job

Customers hired Spoil Me Salon for 8 kinds of job.

Spoil Me Salon for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–20
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 8 Google reviews tagged “Shampoo & conditioning”

Swetha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have always loved coming to spoil me salon. Niru is quick, thorough and always has a smile on her face. Everytime I've gotten facials, hair cuts, henna and pedicures I have been impressed with how quick and efficient they are. Highly recommend a trip and trust me you'll be glad you did!

Paid $160–180Shampoo & conditioningAcne treatmentsEyebrow shaping
Taran12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Must visit 😍I love the service ❤️

Paid $120–140Shampoo & conditioningHair threadingBlowouts
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This was our first visit to Spoil Me Salon, and I must say it exceeded our expectations. My teenage daughter wanted a haircut and spent a lot of time checking different salons and online reviews before choosing this one and she made the right choice! The stylist who worked with her, Niru, did an excellent job. My…

Customer photo from John's reviewCustomer photo from John's review
Shampoo & conditioningHair threadingHaircut
punamLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Niru was so kind and detailed with waxing and hair services. My daughters had a great time getting their nails done. She accommodated us last minute. We will return for some spoiling!

Shampoo & conditioningHaircutManicure
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lovely hidden gem in Mt View. Kindest nicest team. A delight to be with them and pampered

Paid $80–100Shampoo & conditioningBlowoutsEyebrow threading
Narayan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the moment I walked in, I felt welcomed and relaxed. Spoil Me Salon and Spa is beautifully designed, clean, and truly lives up to its name — I felt completely pampered! The staff are incredibly friendly, professional, and genuinely care about making sure you leave happy. I went in for a haircut and a facial,…

Paid $1–20HaircutManicureShampoo & conditioning
Shital2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish, my visit to Spoil Me Salon and Spa was exceptional. The team here is so welcoming and professional — they really go the extra mile to make you feel comfortable and cared for. The space is clean, stylish, and gives off such a calm, peaceful vibe. I came in for a haircut and facial, and both…

Paid $1–20HaircutManicureShampoo & conditioning
MUNA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $80–100Shampoo & conditioningHairstylingEyebrow threading

Price

$60-15% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut11$30–$94
Shampoo & conditioning8—
Pedicure6$45–$73
Manicure6$45–$73
Eyebrow beautification5—
Hairstyling4—
Hair threading4—
Eyebrow threading4—

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