Sports massage therapist · Fresno, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 30 bodywork therapistsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★105 Google reviews · 14 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sports Therapy Fresno five stars based on one hundred and five reviews, with the owner responding to twenty-eight percent of feedback. Clients frequently cite pain relief, improved mobility, and effective communication as key outcomes from services including sports massage, Active Release Technique, and shockwave therapy. Patients describe the staff as knowledgeable and empathetic, noting that personalized strength plans and educational guidance help manage chronic conditions. No recurring criticisms or low-star patterns appear in the provided excerpts.
Google rating: 5.0 out of 5 from 105 reviews (99% five-star).
Reviews on this page: 105 Google reviews (99 with written comments, 4 with photos).
Owner responses: the business replied to 28% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Sports Therapy FresnoBodywork Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sports Therapy Fresno: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sports Therapy Fresno: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sports Therapy Fresno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
105 Google reviews we collected
5.0of 5
5 stars10499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
98%praise
Praise10298%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3736%
Staff & attitude3231%
Quality & results1413%
Price & value66%
Honesty & trust66%
Communication55%
Speed & response44%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I 100% recommend Candice to anyone looking for a great massage therapist!”
“I can't recommend them enough.”
“She's very knowledgeable and that gives me peace of mind.”
“Today was my first sports massage with Candice and I had such an amazing experience!”
“She offered affordable plan options for managing my pain.”
“It honestly felt like I've been coming to her forever.”
“She is super easy to communicate with on and offline.”
“He diagnoses the problem quick and comes up with a plan on how to attack it.”
People customers mention
Cordell26 reviews
Candice20 reviews
Candace5 reviews
Dyna5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
lissLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I'm very grateful that I found Candice. She's very knowledgeable and that gives me peace of mind. It honestly felt like I've been coming to her forever. She's very empathetic and really tries to help with pain and mobility. It was my 1st time today and I can already feel a big difference.
I love to feel that I'm in good hands. Thanks!!
CJ2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I went to Candice. One session and she started the healing process on my lower back. I actually thought the way it felt was just the way it is getting older. Days after still having relief. I can’t wait to go back!
Liliana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Today was my first sports massage with Candice and I had such an amazing experience! She is so sweet and made me feel comfortable from the moment I got there. She did an incredible job and seriously released YEARS of tension I’ve been carrying in my traps and neck. I left feeling so much better and already know I’ll…
Kara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Candice is truly amazing with her level of expertise and care. I’m beyond thankful for the dedication to pain management, and her ability to help me train to the best of my ability. She has been such a gift, couldn’t recommend her or the practice more!
Amanda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So enlightening and helpful! Pain relief and education… what a great combination! Worth every penny!
Aiyana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I'm glad I decided to give it a try! I was expecting a massage that would put me to sleep. It was interactive, it turned out to be really helpful. I'm really happy with the results it's been two weeks, and I’m feeling so much better. I also discovered some relief in areas I didn’t realize before, which has been a positive surprise.
I'm very grateful that I found Candice. She's very knowledgeable and that gives me peace of mind. It honestly felt like I've been coming to her forever. She's very empathetic and really tries to help with pain and mobility. It was my 1st time today and I can already feel a big difference.
I love to feel that I'm in good hands. Thanks!!
CJ Bird2 reviewsiTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
I went to Candice. One session and she started the healing process on my lower back. I actually thought the way it felt was just the way it is getting older. Days after still having relief. I can’t wait to go back!
Morgan Spiegel4 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Holy moly, I can’t say enough good things about my experience here with Cordell. I’ve gone in at times when my lower back was so painful that I could barely walk or stand up straight, and I’ve walked out standing tall and moving with significantly less pain. The difference I’ve felt after treatment has honestly been incredible.
I’ve also gone in limping because of Achilles pain, and after treatment, I’ve been able to walk normally again. My Achilles feels lighter, less restricted, and much better overall.
I really appreciate the care, knowledge, and hands on approach Cordell takes. He actually listens. Whether I’m coming in for my back or my Achilles (or something else I’ve hurt during soccer or lifting), I leave feeling like I can actually move again. I’m so grateful to have found someone who has been able to help me when I’m really struggling with pain and mobility. I’ve recommended my clients here because it’s that great. 11/10 recommend!
Liliana Garcia7 reviewsiTotal number of Google reviews Liliana has written across all businesses on Google Maps, not just this one.
Today was my first sports massage with Candice and I had such an amazing experience! She is so sweet and made me feel comfortable from the moment I got there. She did an incredible job and seriously released YEARS of tension I’ve been carrying in my traps and neck. I left feeling so much better and already know I’ll be coming back. I 100% recommend Candice to anyone looking for a great massage therapist! 🫶🏼✨
Response from the owner · a month ago
So happy we could help!!!
Kara Cemo2 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Candice is truly amazing with her level of expertise and care. I’m beyond thankful for the dedication to pain management, and her ability to help me train to the best of my ability. She has been such a gift, couldn’t recommend her or the practice more!
Amanda B2 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I'm glad I decided to give it a try! I was expecting a massage that would put me to sleep. It was interactive, it turned out to be really helpful. I'm really happy with the results it's been two weeks, and I’m feeling so much better. I also discovered some relief in areas I didn’t realize before, which has been a positive surprise.
Kelly English7 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Cordell was really great. He took the time and attention to figure out my problems and how to address them. I didn't realize how much I needed this until afterwards, but my legs feel brand new! 10/10 would recommend to anyone who wants sports therapy that really targets what your body needs. Worth every penny!
Casey Peck1 reviewiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Candice at Fresno sports therapy is a great coach in my recovery journey. She offered affordable plan options for managing my pain. Candice was able to tailor a strength and conditioning plan to my needs. Along with massage therapy and one on one coaching. She is super easy to communicate with on and offline. Well worth the visit!
