Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Spot On Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Spot On Carpet Care

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.9★ from 91 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot On Carpet Care is better than 89% of rug cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot On Carpet Care is better than 83% of rug cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot On Carpet Care is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot On Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot On Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot On Carpet Care is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Spot On Carpet Care for 5 kinds of job.

Spot On Carpet Care for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Carpet steam cleaning”

Vicky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing carpet cleaning. Spots gone. I originally wanted grout cleaning and he was very honest letting me know that the grout was to far gone. Mike was great.

Paid $300–350Great priceCarpet steam cleaning
Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Spot on carpet care did an amazing job cleaning my carpet in my apartment living room and hallway.They are very professional, friendly and got the job done so fast and efficiently. There prices is very affordable and so much cheaper then a lot of the other cleaning services out there. I highly recommend them for getting your carpets cleaned.

Paid $100–150Great priceCarpet steam cleaning
Jacob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike was awesome! Carpets look amazing. Booking and communication was a breeze, he informed us on extra services but wasn’t pushy at all! Will definitely use him 1-2 times per year! Highly recommend

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
MT.Local Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always professional, gives great information on how to maintain upholstery and leaves carpet and upholstery looking like new! Spaces cleaned have fresh scent without leaving overpowering fragrance behind. Highly recommend and the only company we use!

Great priceCarpet steam cleaningUpholstery cleaning
Bree7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent Job! Very communicative and upfront about cost and how much can be cleaned. (I have a dog who has used the area as a bathroom more than once). I wish I would have taken before photos! Carpet looks 100 percent better! I will be recommending Spot on Carpet Care to all of my friends and family!

Customer photo from Bree's reviewCustomer photo from Bree's reviewCustomer photo from Bree's review
Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Farah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike took his time to explain every step of the cleaning, even he suggested what it could be done differently to keep the carpet neat. Highly recommended no doubts about their products and the efficiency of the job

Paid $300–350Great priceCarpet steam cleaning
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spot On Carpet Care are miracle workers! They were very honest about setting expectations and then greatly exceeded them. The carpets have needed stretching and were older, and after Spot On was finished they look almost new! I am so thrilled with their work

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Corydon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

LISTEN ! If you want actual clean carpets that don't just smell and look amazing, they look BRAND NEW, then you need to call these guys! Mike and his son Guage came out and they were professional..quick..on time..efficient..kind..and REALLY made an impression! Great family! Great stories! They even took some…

Customer photo from Corydon's reviewCustomer photo from Corydon's reviewCustomer photo from Corydon's review
Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family owned local business that knows their stuff! I had called on a Monday and they were here on a Friday. They were quick, professional and super helpful. We had a few pet stains that they were able to help with. I will definitely be calling them for future cleanings!!

Carpet steam cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
GraceLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Mike is the owner and technician who came and cleaned my carpet with pet stain and odor removal. Fantastic service, will use again. Highly recommend

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$274+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning37$126–$277
Pet stain & odor removal31$131–$360
Area rug cleaning11$126–$404
Carpet steam cleaning10$146–$315
Upholstery cleaning10$164–$297

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