Experts Reviews · Company report
Spot On Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Spot On Carpet Care

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.9★ from 91 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot On Carpet Care is better than 89% of rug cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot On Carpet Care is better than 83% of rug cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot On Carpet Care is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot On Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot On Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot On Carpet Care is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Spot On Carpet Care for 5 kinds of job.

Spot On Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$131–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Pet stain & odor removal” · showing 20

Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Was quick, friendly and did amazing job. Wish I had done before and after pics to show the great job. Would 100% recommend Spot On Carpet Care.

Paid $350–400Great priceGeneral carpet cleaningPet stain & odor removal
Jacob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike was awesome! Carpets look amazing. Booking and communication was a breeze, he informed us on extra services but wasn’t pushy at all! Will definitely use him 1-2 times per year! Highly recommend

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Stacy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Wonderful locally owned family business! The owner was here with his adult son to do the work. Mike was professional and explained everything. He even recommended products that I could use on my own.

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal
Bree7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent Job! Very communicative and upfront about cost and how much can be cleaned. (I have a dog who has used the area as a bathroom more than once). I wish I would have taken before photos! Carpet looks 100 percent better! I will be recommending Spot on Carpet Care to all of my friends and family!

Customer photo from Bree's reviewCustomer photo from Bree's reviewCustomer photo from Bree's review
Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
daveLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

09-19-2025. Spot on carpet care cleaned our couch today. WOW 😲 what an amazingly wonderful difference!! It looks new again and smells real nice. Mike is the owner and was also our technician today. Nicest guy and honest too. Thank you Mike for all your hard work, advice and expertise. We'll see you again very…

Paid $100–150Great priceUpholstery cleaningPet stain & odor removal
Jen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, friendly, professional, above and beyond service every time! My carpets look amazing and for a fair price. I use these guys at least once a year and I will never go with anyone else. Really appreciate the communication, suggestions for maintenance and just general positivity!

General carpet cleaningPet stain & odor removal
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spot On Carpet Care are miracle workers! They were very honest about setting expectations and then greatly exceeded them. The carpets have needed stretching and were older, and after Spot On was finished they look almost new! I am so thrilled with their work

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Corydon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

LISTEN ! If you want actual clean carpets that don't just smell and look amazing, they look BRAND NEW, then you need to call these guys! Mike and his son Guage came out and they were professional..quick..on time..efficient..kind..and REALLY made an impression! Great family! Great stories! They even took some…

Customer photo from Corydon's reviewCustomer photo from Corydon's reviewCustomer photo from Corydon's review
Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spot on Carpet Care did a great job cleaning/deodorizing my carpet. They were very informative, timely, and over all did a wonderful job. Will use them again in the future.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family owned local business that knows their stuff! I had called on a Monday and they were here on a Friday. They were quick, professional and super helpful. We had a few pet stains that they were able to help with. I will definitely be calling them for future cleanings!!

Carpet steam cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
GraceLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Mike is the owner and technician who came and cleaned my carpet with pet stain and odor removal. Fantastic service, will use again. Highly recommend

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike and his son cleaned my carpet today at my condo in Marshall. They were so professional, so nice, so well mannered and did an amazing job!! They were familiar with my condo community as they have done work in surrounding units so they had it down to perfection. Communication from the time I first called until…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KR3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service! Very knowledgeable & professional. Great service and value! Will be using them again. High recommend!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They are honest, friendly, and prompt! Will use again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Even exceeded my high expectations! Five Star in all aspects. They will be my carpet cleaners for life!!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everything you expect from a cleaning service without costing too much, definitely check them out if you're in the area!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Fawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike did an amazing job! He was on time and went the extra mile to clean an old area rug we had and hadn’t originally asked for it to be cleaned. It looks brand new and the carpets look like new also! I highly recommend his service and will be telling all of my friends and family about this company!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Phenomenal service!! They were very fast, kind, and helpful and the carpet looks like brand new. They even gave me some tips on how to keep my carpet looking fresh longer. Very genuine people - can't recommend enough

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
FriedaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They came out within a week of me calling to schedule. They were right on time in the morning and had my carpet clean and smelling great withsatisfying! It was carpet in the kids room and there were some pretty nasty stains. Everything but the paint spots are completely gone! I even got to watch them dump the nasty…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JesseLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike and his son did a fantastic job cleaning the old carpet in my house. Looks better than when I bought the house. Would definitely recommend and will use again! Thank you Mike!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (11 more) →

Price

$274+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning37$126–$277
Pet stain & odor removal31$131–$360
Area rug cleaning11$126–$404
Carpet steam cleaning10$146–$315
Upholstery cleaning10$164–$297

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