Experts Reviews · Company report
Spot On Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Spot On Carpet Care

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.9★ from 91 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot On Carpet Care is better than 89% of rug cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot On Carpet Care is better than 83% of rug cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot On Carpet Care is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot On Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot On Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot On Carpet Care is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Spot On Carpet Care for 5 kinds of job.

Spot On Carpet Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Upholstery cleaning”

Doreen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Spot On Carpet Care knows their stuff! They did an amazing job bringing two couches, a chair and ottomans back to life! People and pets take a toll. Thank you, Mike, for the consideration shown my husband and his breathing trouble. We appreciate you!

Reasonable priceUpholstery cleaning
MT.Local Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always professional, gives great information on how to maintain upholstery and leaves carpet and upholstery looking like new! Spaces cleaned have fresh scent without leaving overpowering fragrance behind. Highly recommend and the only company we use!

Great priceCarpet steam cleaningUpholstery cleaning
daveLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

09-19-2025. Spot on carpet care cleaned our couch today. WOW 😲 what an amazingly wonderful difference!! It looks new again and smells real nice. Mike is the owner and was also our technician today. Nicest guy and honest too. Thank you Mike for all your hard work, advice and expertise. We'll see you again very…

Paid $100–150Great priceUpholstery cleaningPet stain & odor removal
AmberLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family owned local business that knows their stuff! I had called on a Monday and they were here on a Friday. They were quick, professional and super helpful. We had a few pet stains that they were able to help with. I will definitely be calling them for future cleanings!!

Carpet steam cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Leah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was easy to get in touch with for a quote and was flexible with scheduling. We had Spot On Carpet Care clean our large couch, which seats 10+ people and has been well-loved by 3 dogs, so it was quite a job! Mike and Gage were on-time, professional, courteous, and did a fantastic job getting the couch cleaned.…

Customer photo from Leah's review
Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were awesome!! Super affordable and a great customer service experience. Local company that just goes above and beyond. My couch by the way… spotless… I really was impressed.

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
Samantha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My carpets smell like new again! I had my carpets cleaned, a recliner chair, and a sectional. He was in and out in less than 2 hours and everything looks fantastic! He even called the next day to make sure everything was good. Definitely will use again.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Pam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I instantly felt comfortable with the owner, he came to the door wearing a mask which made me think if he was concerned for my health and safety he was also concerned with doing a good quality job and I couldn’t be happier, I will definitely have them back!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tami5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Fabulous family owned business. Really great work.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
evaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$274+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning37$126–$277
Pet stain & odor removal31$131–$360
Area rug cleaning11$126–$404
Carpet steam cleaning10$146–$315
Upholstery cleaning10$164–$297

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