Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORESpot-On Plumbing
Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 606 Google reviews
Report card
Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot-On Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot-On Plumbing is better than 87% of sump pump repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot-On Plumbing is better than 86% of sump pump repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
Reviews for your job
Customers hired Spot-On Plumbing for 8 kinds of job.
Spot-On Plumbing for shower installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Shower installation”
WaylandLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Nick and team worked with me over a few weeks period to get what I wanted and installed to change the look of my master bathroom and update all fixtures. Nice polite efficient and on time!!
Paid $1,000+Reasonable priceShower installationFaucet installation
MariLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great family business! Amy and Scott are very professional. Lorenzo was always on time and did a great job. We did a total bathroom renovation; from moving the toilett, made a bigger shower, and more things. Awesome job. Recomend them 100%
Paid $1,000+Reasonable priceShower installationToilet installationFaucet installation
Ram4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★
Rating only, no written review.
Paid $300–400Reasonable priceShower installation
Price
$680+42% vs typical sump pump repair services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 65%Overpriced 5%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 37 | $1.2k–$2.8k |
| Plumbing pipe repair | 33 | $278–$1.2k |
| Plumbing leak detection | 32 | $228–$542 |
| Toilet repair | 21 | $248–$559 |
| Water heater repair | 18 | $246–$706 |
| Plumbing leak repair | 15 | $251–$654 |
| Faucet repair | 15 | $228–$645 |
| Outdoor plumbing system repair | 12 | $261–$2.2k |
