Experts Reviews · Company report
Spot-On Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Spot-On Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 606 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot-On Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot-On Plumbing is better than 87% of sump pump repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot-On Plumbing is better than 86% of sump pump repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot-On Plumbing is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Spot-On Plumbing for 8 kinds of job.

Spot-On Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$559
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 21 Google reviews tagged “Toilet repair”

Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This company is fantastic! As a Realtor and property manager I have dealt with many plumbing companies over my 26 year career. Spot-On Plumbing is my favorite of all of 'em! They are knowledgable, professional, prompt, courteous, maintain clean job sites and the owner's of the company are heavily involved in the…

Paid $2,000+Reasonable priceToilet repairWater heater installationPlumbing leak detection
Alfonso3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt was Great!!!. I thought it was over priced but I think I'm just out of touch with pricing using professional license plumbers,overall I am happy with Matt and spot on plumbing

Paid $200–400OverpricedToilet repair
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

Way to high to fix a stopped up toliet

Paid $200–400OverpricedToilet repair
Andrew17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Second time using spot on. Minor toilet rebuild. Great communication, in & out, working great. Would refer and use again.

Paid $300–400Reasonable priceToilet repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Spot On Plumbing is the absolute best! I wish I had known about them sooner. They fixed major problems with tree roots getting in my sewer line. The plumbers were very nice and complete pro’s. I would definitely recommend.

Paid $1,000+Great priceToilet repairPlumbing leak detectionWater tank installation
Stephan16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Nate and his assistant Rodger did an excellent job. The visit was very educational.

Paid $100–200Reasonable priceToilet repair
BenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had an awesome experience with Spot-On. I called for a struggling toilet that was clearly backed up and not flushing efficiently. I was lucky that I got same-day service. Amy helped schedule over the phone and Matt was there an hour or two later. He explained what was going on, how he was going to approach it, and…

Paid $200–300Great priceToilet repair
Grey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Scott, Eric, John, and Lorenzo were THE BEST! When the man who owns the company and has over 30 years of experience and is a Master plumber comes to your house you know you’re going to get the best! Exceptionally kind, professional, courteous. If you’re reading this review and you see that I paid over $1000 don’t be…

Paid $1,000+Great priceToilet repair
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My toilet was very stopped up. Probably within 10 minutes they had augered it and it drained and it was just fine. Thank you y’all for letting me find spot on. They were great. Came with an hours of my call. Should I need A plumber again I will be calling them!

Paid $200–300Reasonable priceToilet repair
Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Polite professional team who explained all the options and prices. Work done as explained. Highly recommend!

Paid $1,000+Reasonable priceToilet repairPlumbing leak repair
Nate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Good but expensive

Paid $200–300OverpricedToilet repair
RenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Spot-On Plumbing did a great job with our toilet drain pipe repair which included foundation work to get to the drain pipe. Almost all the work was pretty much done in one day. Very professional, communicated well and did a great job protecting our floors and keeping the dust to a minimum. We will definitely be calling them again for all plumbing services.

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repairSewer repair
buffbeauty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wonderful experience with this company, from the office to the service repair guys. I would highly recommend Spot-On. Xoxo

Paid $1,000+Great priceToilet repairPlumbing pipe repairSewer cleaning
GeneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Second time I’ve used Spot on Plumbers, they’re very good, prompt, reasonable , courteous and got the job done at a house I manage very fast ; my tenant was also impressed!

Paid $300–400Reasonable priceToilet repair
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly and professional. Completely satisfied with the experience.

Reasonable priceToilet repairFaucet installationService not listed
CrystalLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nate was very patient with us. We just moved into an older home with issues He explained everything to us and gave us options. Fantastic.

Paid $300–400Reasonable priceToilet repair
ClaudiaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Courteous, respectful of my home… Explained every step in detail… finished the job completely and timely. Nate was great! Very positive attitude offered great service and humility. Was completed and taken care of 100% and said if we have any problems don’t hesitate to reach out. I’m very satisfied thank you

Great priceToilet repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent! Lorenzo and Matt arrived promptly. Diagnosed the problem and fixed quickly. They asked if I had concerns or needed my water heater serviced. Will definitely use again if the need arises. Thank you.

Reasonable priceToilet repair
StephanieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an issue with my toilet hissing and not running well and also needed help installing a bidet. Spot-On Plumbing was fantastic from start to finish! Their response was incredibly timely, and scheduling an appointment was quick and easy. I managed to get an appointment the same day. The technician, Nick,…

Not sureToilet repair
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $200–300OverpricedToilet repair
Deirdra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repair

Price

$680+42% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation37$1.2k–$2.8k
Plumbing pipe repair33$278–$1.2k
Plumbing leak detection32$228–$542
Toilet repair21$248–$559
Water heater repair18$246–$706
Plumbing leak repair15$251–$654
Faucet repair15$228–$645
Outdoor plumbing system repair12$261–$2.2k

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