Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Spot-On Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Spot-On Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spot-On Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spot-On Plumbing is better than 87% of sump pump repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spot-On Plumbing is better than 86% of sump pump repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spot-On Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spot-On Plumbing is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Spot-On Plumbing for 8 kinds of job.

Spot-On Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$706
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Water heater repair”

MarioLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Chaz was very informative about he was doing and very knowledgeable, polite.

Paid $1–200Reasonable priceWater heater repair
Phyllis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent work and customer service! Highly recommend!

Paid $400–600Great pricePlumbing leak detectionWater heater repair
MarleneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everyone was Professional and Friendly. Not gonna lie but stuff like this gives a girl anxiety but the whole process went smooth.. From my first call to receiving detailed receipt via email. The receipt even came with pictures, a reminder to keep water heater maintained. Noted.. Lorenzo explained everything he was…

Reasonable priceWater heater repair
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My water heater had a leak and Spot on plumbing came out within an hour of my call. I received amazing service and communication from Scott, Amy and Matt. I ended up getting a new water heater and am very pleased with the service I received. Price was also very reasonable considering how quickly they were able to get me taken care of.

Paid $1,000+Reasonable priceWater heater installationWater heater repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Spot On Plumbing is the absolute best! I wish I had known about them sooner. They fixed major problems with tree roots getting in my sewer line. The plumbers were very nice and complete pro’s. I would definitely recommend.

Paid $1,000+Great priceToilet repairPlumbing leak detectionWater tank installation
Ella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys (I’m so sorry I can’t remember their names) who came to repair my water heater, were here on time, SUPER polite, they explained everything beautifully-and completed the work so fast! When they left not one piece of trash was left behind! Thanks Y’all! Without plumbers- hot showers wouldn’t exist! I’m so…

Great priceWater heater repair
CareyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We needed a couple of gas leaks repaired. Nate & Elijah were able to show up within an hour, repair the leaks by replacing pipes and valves, and get our gas turned back on safely! Great work, and super responsive!

Paid $900–1,000Reasonable priceWater heater repairService not listed
Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Excellent service. Very thorough. Alec was super friendly. Everything done with great care. I will use they're services if needed.

Paid $1,000+Reasonable pricePlumbing leak detectionFaucet repairWater heater repair
Saroj9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I had an urgent need. Lorenzo came in time, inspected & gave a price. The price seemed high. But he did a thorough job ensuring things a leak proof, no wetness around, & cleaned up nicely. Professional & courteous.

Water heater repair
TomLocal Guide · 416 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick and easy fix

Water heater repair
KatieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We called Spot-On to give us an estimate for improving hot water flow through our house. Within minutes, Scott identified an incredibly dangerous carbon monoxide situation with our hot water heater setup in the attic that the inspector clearly didn’t catch when we purchased the house. (Note to former owners of our…

Plumbing pipe repairWater heater repairService not listed+ Responsiveness+ Quality+ Professionalism
Jenn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really appreciative of Spot On Plumbing and the work they did on our house. Had called a plumber previously and they didn't end up coming. Found Spot On online via Google Reviews and Yelp Reviews and they lived up to their reputation and customer experience. Called Scott and was able to get an estimate of all the…

Outdoor plumbing system repairShower repairWater heater repair+ Responsiveness+ Quality+ Professionalism
ToniLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott’s Team was great and did the job quick and easy. They later came back to paint the plumbing to prevent rust and even helped us fix our pool heater, and ensured a proper seal inside it! Very dependable folks and would Call them again!

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Gina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and honest. Scott checked my hot water heater, reset pilot, and provided options for repair if parts could be found. I asked HIM about a cost estimate for replacing the water heater. Other companies I called started with replacement when I shared the age of the water heater. Very trustworthy. I would recommend this business.

Water heater repair+ Professionalism
Christia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pleasant and courteous, explained what he would be doing, and gave advice on the product.The cost was worth it. Awesome experience.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
EmilyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott is great. Came out twice when no one else would. Professional and courteous. Very happy to have found this company.

Water heater repair+ Responsiveness+ Professionalism
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater repair
Victor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Water heater repair+ Quality+ Professionalism+ Value

Price

$680+42% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation37$1.2k–$2.8k
Plumbing pipe repair33$278–$1.2k
Plumbing leak detection32$228–$542
Toilet repair21$248–$559
Water heater repair18$246–$706
Plumbing leak repair15$251–$654
Faucet repair15$228–$645
Outdoor plumbing system repair12$261–$2.2k

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