Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Spring Branch AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty90−1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Spring Branch AC

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 415 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spring Branch AC is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spring Branch AC is better than 88% of heat pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spring Branch AC is better than 90% of heat pump installation services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spring Branch AC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spring Branch AC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spring Branch AC is better than 77% of heat pump installation services.B
77

Reviews for your job

Customers hired Spring Branch AC for 8 kinds of job.

Spring Branch AC for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$188–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Heating system repair”

Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Courteous, thorough and honest. Love Spring AC for everything they do...HVAC, water heater and plumbing done for me!

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
BinhLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Juan and Justin were great! 2nd time using Spring Branch AC and they always do a great job. Super professional. Highly recommended.

Great priceHeating system repairInstallation
Isiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been a long-standing customer of Spring Branch Air and Heating. They are very professional, knowledgeable and provide outstanding service. Marvin has taken care of our HVAC systems during our many years as a customer. He is great at his job as well as a kind, honest person. Marvin knows what needs to be done…

HVAC system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. Quick response time. Identified issue, sourced parts and fixed the issue straight away. Will definitely use again and highly recommend.

Heating system repair
Cornel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and knowledgeable. He came right in and took care of the problem and explained exactly what was wrong and how he would repair it. Great experience and we will be using this company from now on.

Ductless heating & A/C servicesHeating system repair+ Responsiveness+ Punctuality+ Quality

Price

$248-44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance61$114–$432
HVAC system repair51$209–$1.2k
A/C system maintenance19$83–$351
A/C system repair15$227–$684
A/C preventive maintenance12—
Installation11$1.2k–$2.8k
Heating system maintenance9$78–$292
Install AC8$1.6k–$3.7k

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