Air conditioning repair service · Houston, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty90−1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 60 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★415 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$248typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers report a 4.9/5 rating from 415 reviews, highlighting punctuality, clear communication, and fair pricing for HVAC repairs and maintenance. Customers frequently praise the technical knowledge and professionalism of the staff during system checks and emergency calls. However, low-star reviews criticize high service charges for minor issues, perceived diagnostic inaccuracies, and missed appointments, suggesting some dissatisfaction with cost transparency and scheduling reliability.
Google rating: 4.9 out of 5 from 415 reviews (96% five-star).
Reviews on this page: 415 Google reviews (335 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 2, 2026.
Service: Heat Pump Installation Service serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Spring Branch ACHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spring Branch AC: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spring Branch AC: 88/100 on this factor. Category median: 91.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spring Branch AC: 90/100 on this factor. Category median: 97.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spring Branch AC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spring Branch AC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spring Branch AC: 77/100 on this factor. Category median: 70.B
77
Bar = this company · dark tick = category median.
Star ratings
415 Google reviews we collected
4.9of 5
5 stars39996%
4 stars51%
3 stars00%
2 stars31%
1 star82%
Praise vs complaints
Phrases our text analysis found in 335 written reviews
98%praise
Praise64598%
Complaints142%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4241%
Reasonable5554%
Overpriced11%
Not sure44%
$248-44% vs typical heat pump installation services
Middle half of what 71 customers paid ($124–$478) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16725%
Speed & response14822%
Quality & results10616%
Would recommend8413%
Price & value568%
Communication528%
Honesty & trust467%
What customers talk about
We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…pliances prior to a house move, and he arrived on time, was so very polite & communicated exactly what was being done.…”
“Unethical and Unprofessional Business Practices – Beware of Warranty Scams”
“…a “disconnect” of appliances prior to a house move, and he arrived on time, was so very polite & communicated exactly what was being done.…”
“Our service man was early, his work was thorough, tidy, and quick.”
“Great service, technician arrived on time, quickly evaluated the AC system and provided a good and reasonable recommendation, highly recommended.”
“…h out there to correctly clean the condenser as you promised and get a customer for life seems like such a no brained especially since we were so easy…”
“Always given a fair price for any repairs I’ve needed.”
“Not only are they way over priced, he refused to give my money back and laughed at a customer.”
“…prior to a house move, and he arrived on time, was so very polite & communicated exactly what was being done.…”
“Quick, reliable and helped on an emergency situation.”
People customers mention
Chris20 reviews
Juan16 reviews
Marvin11 reviews
Air6 reviews
Heating6 reviews
Plumbing4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Spring Branch AC for 8 kinds of job. Pick one to see what they paid and said.
Cck4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★
Always on time and great service on my hvac! Juan is happy to answer my questions and concerns. I've had a great experience for 5 years.
Paid $1–200Reasonable priceHVAC system maintenance
DDonna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Always very professional and helpful. Always given a fair price for any repairs I’ve needed. I highly recommend
Paid $1–200Reasonable priceHVAC system maintenance
TTobyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is my go to AC company. I've posted many times about the amazing service I receive from these guys. So much so that I don't mind spending the money and that's saying an awful lot. Their honesty puts you completely at ease. Today Juan serviced the AC unit at my rental and as expected he was extremely…
Paid $1–200Great priceHVAC system repair
BBob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service from the technician Juan. Fixed the issue, explained the problem very well, and discussed what my expectations should be for the future.
Paid $1–200Great priceHVAC system repair
GGayeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have used spring Branch for years! They show up on time they talk and understanding ways instead of all the technical terms. I will continue to use them.
Paid $1–200Great priceHVAC system repair
NNicole14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My ac wasn’t working and they came out just a few hours after I called. They were professional and courteous. Definitely recommend them to anyone!
Spring Branch AC is exceptional! Juan was scheduled to come do a “disconnect” of appliances prior to a house move, and he arrived on time, was so very polite & communicated exactly what was being done. He went over & above leaving the appliances & their cords or attachments ready for the Spring Branch AC technician that is coming to connect the appliances in the new house! Reminder-communications for the appointment was excellent! Use them! You’ll be very satisfied.
C
ck grant4 reviewsiTotal number of Google reviews ck has written across all businesses on Google Maps, not just this one.
After a six year search I finally found an excellent A/C company. Our service man was early, his work was thorough, tidy, and quick. Give Spring Branch a call.
D
Donna Knowles7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
10/16/26:
Bi-Annual Fall system checkup today.
Outstanding in all manner from Casey (sp?) scheduling and staying on top of appointments to Marvin coming out and making sure everything is okay.
Rock solid dependable and delightful to work with.
Great people. Great skills. Great company.
Best of the best and they genuinely care about their customers.
HIGHLY recommend.
6/20/26:
Great folks.
A/C drain clogged (Welcome to Houston 😅).
Marvin and associate came out on a Saturday and cleared it.
Incredible management. Incredible communications and scheduling. Incredible technicians.
Just great people who ALL care about their customers.
Best of the best.
________________________
So convenient with a range of services:
1. HVAC
2. Plumbing
3. Garage doors (repair and replacement)
4. Fences and gates (repair and replacement)
Garage door spring failed over weekend.
Spring Branch was an easy call and they were on it. Samuel did a great job replacing springs and rollers and making appropriate adjustments.
Cannot say enough good things about Chris Crawford and his team at Spring Branch. Been using them since 2022 and they never disappoint.
Love this company and the people are wonderful. Skilled, professional, trustworthy and always fair and reasonable.
Without question 5-star people with 5-star skills and service.
NOTEWORTHY: We are on the bi-annual HVAC inspection on program and love it. Better to have the AC and heat checked out on regular basis.
UPDATE 10/22/25:
Fall HVAC inspection just performed by Marvin. Truly a great service to keep things purring along.
Love this company and the people.
They are real deal, straight-forward people who care about their customers.
Casey keeps the scheduling organized and follows up for inspections so customer does not have to think about it. She is great. A true rock star.
Marvin has incredible skills and depth of experience. Gets the work done. Always confident in Marvin. He is also a real -deal rock star.
And just learned from Marvin that in addition to their HVAC and Plumbing services, the company now has a division that does fencing, gates and garage doors (inspections, repairs and replacement if necessary).
HIGHLY recommend.
UPDATE 3/12/25:
Scheduled the bi-annual HVAC system check/tune-up and had new fridge hooked up to water supply.
Great customer service. Honest. Fair pricing. And they genuinely care about their customers.
Great people.
Casey is incredible. Stays on top of scheduling and kept us informed. Truly an asset to Team Spring Branch.
Marvin gets the job done. Knows his stuff. Always have confidence in Marvin.
Highly recommend.
-------------------
Details matter.
Chris: ⭐⭐⭐⭐⭐
Marvin: ⭐⭐⭐⭐⭐
Juan: ⭐⭐⭐⭐⭐
Casey: ⭐⭐⭐⭐⭐
Samuel: ⭐⭐⭐⭐⭐
Spring Branch A/C: ⭐⭐⭐⭐⭐
Services: HVAC system maintenance
Response from the owner · a year ago
Wow! What a fantastic review! So happy we were able to get you fixed up and running properly
D
Delatorre FamilyLocal Guide · 18 reviewsiTotal number of Google reviews Delatorre has written across all businesses on Google Maps, not just this one.
This is my go to AC company. I've posted many times about the amazing service I receive from these guys. So much so that I don't mind spending the money and that's saying an awful lot. Their honesty puts you completely at ease. Today Juan serviced the AC unit at my rental and as expected he was extremely knowledgeable, walked me through the issue, and was a delight to talk with. You guys rock!!!
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · a year ago
Marvin is Awesome! Very happy to have gotten your AC Repair done at such a low cost. Thank you for the GREAT 5 Star Review!
