Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Spring Branch AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty90−1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Spring Branch AC

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 415 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spring Branch AC is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spring Branch AC is better than 88% of heat pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spring Branch AC is better than 90% of heat pump installation services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spring Branch AC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spring Branch AC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spring Branch AC is better than 77% of heat pump installation services.B
77

Reviews for your job

Customers hired Spring Branch AC for 8 kinds of job.

Spring Branch AC for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Installation”

Kyle13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They have been great. I had a Rheem that was a piece of junk. I bought it and had to replace the compressor 3 times in 5 years. The people who sold it went out of business. I contacted SBAC and they worked on it until it was clear the Rheem was worthless. They came in and installed a new system and did it…

Paid $1,000+Reasonable priceA/C system maintenanceInstallation
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Courteous, thorough and honest. Love Spring AC for everything they do...HVAC, water heater and plumbing done for me!

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
BinhLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Juan and Justin were great! 2nd time using Spring Branch AC and they always do a great job. Super professional. Highly recommended.

Great priceHeating system repairInstallation
Kim12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The technician did a great job. Always does quality work. Highly recommend!

Installation+ Responsiveness+ Quality+ Professionalism
MilbyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Miguel was extremely polite, arrived right on time, and worked efficiently to get the job done. I really appreciate his professionalism and the quality of his work. Highly recommended!

Paid $400–500Great priceInstallation
Adrian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you Casey for giving me updates on the installation process on our soft start kit. Was a very pleasurable and smooth experience.

Paid $600–700Great priceInstallation
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hot water heater purchase and installation.

Great priceInstallation+ Responsiveness+ Punctuality+ Professionalism
JEANIE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

ABOVE AND BEYOND! I can not say enough good things! Very respectful, extremely hard working, good pricing, considerate of what was important to fix and what could wait, a one stop shop for getting my older home up to date and not breaking the bank doing so. I love all the ''made in America" options! As a parent of…

Great priceVentilated ceiling installationHVAC system maintenanceA/C system repair
JaneLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have used this company 14 yrs, always professional, the service techs are always on time for your appointment, highly recommend this company for your ac/heating needs.

A/C system maintenanceHeating system maintenanceHVAC system maintenance
Amy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been calling on Spring Branch for our HVAC needs for 5+ years. They are always professional, prompt, go out of their way to help in emergencies. We are very pleased with the service they provide.

HVAC system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Sonya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Install ACInstallationA/C system repair

Price

$248-44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance61$114–$432
HVAC system repair51$209–$1.2k
A/C system maintenance19$83–$351
A/C system repair15$227–$684
A/C preventive maintenance12—
Installation11$1.2k–$2.8k
Heating system maintenance9$78–$292
Install AC8$1.6k–$3.7k

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