iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 178 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★455 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Spring Massage 4.9 out of 5 based on 455 reviews, with the owner responding to 96 percent of comments. Customers frequently praise the staff's punctuality, communication, and skilled technique for deep tissue, Lomi Lomi, and prenatal services, often noting the calming atmosphere and reasonable pricing. However, some low-star reviews describe sessions that were shorter than the paid duration, uneven pressure distribution, and uncomfortable interactions regarding tipping expectations.
Google rating: 4.9 out of 5 from 455 reviews (98% five-star).
Reviews on this page: 455 Google reviews (437 with written comments, 17 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 22, 2026.
Service: Massage Therapist serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Spring MassageMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spring Massage: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spring Massage: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spring Massage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spring Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spring Massage: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
455 Google reviews we collected
4.9of 5
5 stars44498%
4 stars31%
3 stars20%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 437 written reviews
99%praise
Praise33899%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6371%
Reasonable2427%
Overpriced22%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12035%
Quality & results10230%
Would recommend8425%
Price & value185%
Speed & response134%
Communication31%
Honesty & trust21%
What customers talk about
We read 437 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind woman , great service ,, and exceptional technique .”
“Such a amazing experience made me feel brand new thanks Julie”
“My massage was awful.”
“Best experience ever, Cici was the most amazing masseuse and did every muscle so well definitely recommend the hot rocks and essential oils!”
“First time massage with my husband we both loved it very much deep tissue definitely worth it !”
“Cici did a awesome massage and the business was very nice fast professional and clean definetly reccomend to anyone thinking of getting a massage”
“She really listened to what I needed and delivered the perfect amount of pressure—firm but still relaxing.”
“It was my first time in here to be honest and I was amazed that made a great job”
People customers mention
Summer18 reviews
Swedish7 reviews
Apple7 reviews
Lomi6 reviews
Lisa6 reviews
Thai4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Spring Massage for 1 kind of job. Pick one to see what they paid and said.
EEricka4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wow. I am so grateful to have experienced my very first Lomi Lomi massage at Spring Massage . Kind woman , great service ,, and exceptional technique . Thank you for being very attentive to my aches and pains . Thank you for healing my body. I feel brand new . 💕
SSamantha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My time time at this spot and it was so lovely! Great technique and very relaxing! Can’t wait to be back!
CChloe6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Phenomenal hands down!! will be back the gals are the best!! First time massage with my husband we both loved it very much deep tissue definitely worth it !!!
Reasonable priceService not listed
TTasha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Eva was so freaking awesome I will be back to see her at least once a month you should as well just saying 😉
Great priceService not listed
HHannah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best experience ever, Cici was the most amazing masseuse and did every muscle so well definitely recommend the hot rocks and essential oils!
Great price
RRoxanne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Julie is so good!!! She helped with my sore neck :) highly recommend :) I felt so relaxed during the treatment. Will come back again :)
Wow. I am so grateful to have experienced my very first Lomi Lomi massage at Spring Massage . Kind woman , great service ,, and exceptional technique . Thank you for being very attentive to my aches and pains . Thank you for healing my body. I feel brand new . 💕
Response from the owner · 4 days ago
Hi Ericka
Thank you so much for the five-star review! Knowing that you enjoyed a relaxing experience with us and weresatisfied with our service is truly our greatest motivation. We look forward to serving you again soon—wishing you all the best!
S
Samantha Messer7 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
My time time at this spot and it was so lovely! Great technique and very relaxing! Can’t wait to be back!
Response from the owner · a year ago
Hi
Thank you for your first visit to Spring Massage and for your positive feedback! We are glad to hear that you enjoyed your stay and we look forward to serving you again.
S
Serenity Secondo2 reviewsiTotal number of Google reviews Serenity has written across all businesses on Google Maps, not just this one.
Hi Serenity
Thank you very much for your support and positive feedback. We are dedicated to providing every customer with the most comfortable and relaxing experience. We are delighted that you enjoyed your time with us and look forward to welcoming you back.
C
Chloe Kemp6 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Phenomenal hands down!! will be back the gals are the best!! First time massage with my husband we both loved it very much deep tissue definitely worth it !!!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Debit card
Response from the owner · 2 weeks ago
Hi Chloe
Thank you for the five-star review! Your satisfaction is our ultimate goal. We look forward to serving you again and wish you all the best!
L
Laura Warburton8 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Hi Laura
Thank you so much for the five-star review! Knowing that you enjoyed a relaxing experience with us and weresatisfied with our service is truly our greatest motivation. We look forward to serving you again soon—wishing you all the best!
A
Adrianne Villalobos8 reviewsiTotal number of Google reviews Adrianne has written across all businesses on Google Maps, not just this one.
Hi Natalia
Thank you very much for your support and positive feedback. We are dedicated to providing every customer with the most comfortable and relaxing experience. We are delighted that you enjoyed your time with us and look forward to welcoming you back.
S
shelby wagner4 reviewsiTotal number of Google reviews shelby has written across all businesses on Google Maps, not just this one.
Hi Shelby
Thank you very much for your support and positive feedback. We are dedicated to providing every customer with the most comfortable and relaxing experience. We are delighted that you enjoyed your time with us and look forward to welcoming you back.
T
Tasha Bogan6 reviewsiTotal number of Google reviews Tasha has written across all businesses on Google Maps, not just this one.
Eva was so freaking awesome I will be back to see her at least once a month you should as well just saying 😉
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Hi Tasha
Thank you so much for the five-star review! Knowing that you enjoyed a relaxing experience with us and were satisfied with our service is truly our greatest motivation. We look forward to serving you again soon—wishing you all the best!
H
Hannah Phillippi8 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Best experience ever, Cici was the most amazing masseuse and did every muscle so well definitely recommend the hot rocks and essential oils!
Price assessment: Great price
Response from the owner · 2 months ago
Hi Hannah
Thank you so much for the five-star review! Knowing that you enjoyed a relaxing experience with us and were satisfied with our service is truly our greatest motivation. We look forward to serving you again soon—wishing you all the best!
