Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Springfield Heating, Air & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Springfield Heating, Air & Plumbing

Canton, MS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 535 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Heating, Air & Plumbing is better than 94% of gas contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 95% of gas contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Springfield Heating, Air & Plumbing is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Springfield Heating, Air & Plumbing for 8 kinds of job.

Springfield Heating, Air & Plumbing for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 68 Google reviews tagged “A/C system maintenance” · showing 20

Madison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Springfield has been absolutely wonderful and so professional !!! We appreciate doing business with them !!’ They have kept us cool in the summer and warm In the winter !!! The best customer service !!!

Paid $200–400Reasonable priceA/C system maintenanceInstall ACA/C preventive maintenance
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The technician was very efficient, knowledgeable, and considerate. We highly recommend Springfield Heating and Air.

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
Kynda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love the staff at Springfield Heating and Air. The technicians are always knowledgeable and nice. They are prompt and clean up behind themselves. Highly recommend!

A/C system maintenance
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The realty use this service.

A/C system maintenance+ Punctuality
Christy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always treating us as we are important to them. And that makes all the difference.

Reasonable priceHVAC system repairInstall thermostat
gb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time, very friendly, very knowledgable technician.

Paid $1–200Reasonable priceA/C system maintenance
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service as always. Prompt. Courteous.flexible in meeting time on the scheduled day and explained services thoroughly when finished.

HVAC system maintenance
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The company promptly answered my call and the technician Branson arrived early for our scheduled appointment. Within a few minutes my AC problem was diagnosed. Springfield Heating and Air had the necessary part on their truck and my AC was back up and running in no time. I had two new Ecobee thermostats installed as…

A/C system maintenanceA/C system repair
BeckyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

Unfortunately I have to change this review to a one star for Springfield due to recent appointments- Tech came out May 27. Said I needed new capacitor (my unit is 18 years old). he DID not check anything else (like the voltage- which comes in to play 10 days later). I get the part put in (sells at the supply…

Paid $400–600OverpricedA/C system maintenanceA/C system repair
ChristopherLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent and timely service. Good price! Very happy!

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. Friendly and competent staff

A/C system maintenanceA/C system repair
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was one of the most positive experiences I’ve had with a company in a very long time. I specifically want to highlight Branson- he was professional, efficient, and the primary reason Springfield will be my first call for any future needs.

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Springfield has been essential to getting my apartment complex running properly and keeping it that way over the last 3 years. I would highly recommend them for anyone looking for HVAC service, from small repairs to full installs they are fast and efficient.

Paid $1,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Jim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Justin and Tommy were professional and informative. They were on time and serviced HVAC systems. I Recommend them

A/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
Ginger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love this company! They are responsive, reasonable, trustworthy, and they do a great job! I have used them for several years and highly recommend!!

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Prompt courteous service. Second visit also very prompt and friendly. Got the A/C fixed quickly. Five stars!

A/C system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Barry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great honest service with very reasonable rates! I would highly recommend!

A/C system maintenanceHVAC system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
Lawanna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Business is Awesome! Took no time for someone to come out and fix my air

A/C system maintenance+ Responsiveness
Minyarisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shad showed up to my apartment twice, professional, pleasant, and very knowledgable. I will recommend him to EVERYONE!! Great WORKER!!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Andrew14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Took care of our business and incredibly nice folks!

A/C system maintenanceHVAC system maintenanceRepair HVAC+ Punctuality+ Quality+ Professionalism

Show more a/c system maintenance reviews (48 more) →

Price

$322-12% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair133$166–$680
HVAC system maintenance107$161–$353
A/C system repair86$228–$923
A/C system maintenance66$114–$495
Repair HVAC36—
Install AC34$1.4k–$3.7k
Installation29$1.1k–$2.4k
Heating system repair23—

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