Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Springfield Heating, Air & Plumbing 4.9 out of 5 based on 535 reviews, noting that the owner responds to 99% of feedback. Customers frequently praise the company for prompt same-day service, friendly communication, and reasonable pricing across HVAC and plumbing repairs. However, a few low-star reviews describe instances of incorrect diagnoses or incomplete repairs, such as unaddressed voltage issues or motors that were not properly installed.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
535 Google reviews we collected
Phrases our text analysis found in 359 written reviews
Price verdicts customers left with their Google review
Middle half of what 141 customers paid ($176–$667) · gold mark = category median.
How often each topic comes up in the written reviews
We read 359 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Springfield has been absolutely wonderful and so professional !”
“Springfield is always responsive, timely and efficient.”
“Zach did an excellent job diagnosing the problem quickly.”
“Horrible customer service, bad service diagnosis by not checking the amp issue the first time.”
“I highly recommend the company and all of their staff!”
“We called and set up appointment and the technician was here within the hour and had everything fixed and wrapped up very quickly and very reasonable price.”
“Owner gets on phone, and he tries to justify all of this overcharging and finally settles on charging me $75 for the part and $48 for the labor.”
“They also take the time to fully explain any issues and are ready to explore customer needs.”
“I have great confidence and trust in their abilities and professionalism.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Springfield Heating, Air & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Springfield has been absolutely wonderful and so professional !!! We appreciate doing business with them !!’ They have kept us cool in the summer and warm In the winter !!! The best customer service !!!
The technician was very efficient, knowledgeable, and considerate. We highly recommend Springfield Heating and Air.
This company is awesome. The entire staff is customer friendly and competent. I have great confidence and trust in their abilities and professionalism. They also take the time to fully explain any issues and are ready to explore customer needs. I highly recommend the company and all of their staff!
Zack & Jessica really came through for me & my family. Our outside fan unit stopped working. I advised Jessica I have a special needs child who is prone to seizures if she becomes overheated. She quickly dispatched Zack and he vigorously worked to resolve the issue. I am very appreciative for their assistance.
Service occurred a few hours after my call. Staff was friendly in scheduling and technician was knowledgeable, timely and efficient.
Fast, friendly, excellent service. Treated us like family. They replaced our on-demand hot water heater. Came next day and were finished within an hour or two. Highly recommend
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 133 | $166–$680 |
| HVAC system maintenance | 107 | $161–$353 |
| A/C system repair | 86 | $228–$923 |
| A/C system maintenance | 66 | $114–$495 |
| Repair HVAC | 36 | — |
| Install AC | 34 | $1.4k–$3.7k |
| Installation | 29 | $1.1k–$2.4k |
| Heating system repair | 23 | — |
4.9 ★★★★★ 535 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Springfield is always responsive, timely and efficient.
Thank you, Bethany, for taking the time to leave a review. We appreciate your support!
Technician was excellent. Extremely fast response
Thank you, Kane! We appreciate your kind words about our technician and are glad to hear you experienced a quick response. Your feedback means a lot to us!
Springfield has been absolutely wonderful and so professional !!! We appreciate doing business with them !!’ They have kept us cool in the summer and warm In the winter !!! The best customer service !!!
Thank you, Madison! We're so glad to hear that you appreciate our service and that we've been able to keep you comfortable year-round. Your kind words mean a lot to us!
The technician was very efficient, knowledgeable, and considerate. We highly recommend Springfield Heating and Air.
Thank you, Paul! We're glad to hear that our technician made a positive impression with their efficiency and knowledge. Your recommendation means a lot to us!
This company is awesome. The entire staff is customer friendly and competent. I have great confidence and trust in their abilities and professionalism. They also take the time to fully explain any issues and are ready to explore customer needs. I highly recommend the company and all of their staff!
Thank you, David! We appreciate your kind words about our team and their commitment to customer service. Your recommendation means a lot to us, and we're glad to hear you have confidence in our abilities.
Springfield’s tech, Zack, was awesome! Our ac went out in September. Called and we were able to get the issue resolved the same day. Zack went above and beyond to make sure our ac was back up and running!
Thank you, Kate! We're so glad to hear that Zack provided you with excellent service and got your AC running again the same day. Your satisfaction means a lot to us!
The guys where great
Thank you, Aetkinstley! We're glad to hear that you had a great experience with our team. Your feedback means a lot to us!
I love the staff at Springfield Heating and Air. The technicians are always knowledgeable and nice. They are prompt and clean up behind themselves. Highly recommend!
Thank you, Kynda! We're glad to hear you love our staff and appreciate their knowledge and cleanliness. Your recommendation means a lot to us!
Great people easy to work with Commercial or Not they got you covered
Thank you, Alex! We're glad to hear you found our team easy to work with and that we could meet your needs. Your support means a lot to us!
Zack & Jessica really came through for me & my family. Our outside fan unit stopped working. I advised Jessica I have a special needs child who is prone to seizures if she becomes overheated. She quickly dispatched Zack and he vigorously worked to resolve the issue. I am very appreciative for their assistance.
Thank you, Jeremy, for your kind words! We're glad to hear Zack and Jessica were able to help you and your family during that challenging time. Your appreciation means a lot to us!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
