Experts Reviews · Company report
Springfield Heating, Air & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Springfield Heating, Air & Plumbing

Canton, MS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 535 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Heating, Air & Plumbing is better than 94% of gas contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 95% of gas contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Springfield Heating, Air & Plumbing is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Springfield Heating, Air & Plumbing for 8 kinds of job.

Springfield Heating, Air & Plumbing for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.87
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$923
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 87 Google reviews tagged “A/C system repair” · showing 20

Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They come quickly. Davis was there in less than an hour. Great service.

Paid $100–200Reasonable priceHVAC system repairA/C system repair
Christy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always treating us as we are important to them. And that makes all the difference.

Reasonable priceHVAC system repairInstall thermostat
Darlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our air conditioning went out the afternoon before Labor Day weekend. We called and set up appointment and the technician was here within the hour and had everything fixed and wrapped up very quickly and very reasonable price. We will definitely use Springfield H & C again.

Paid $200–400Reasonable priceA/C system repair
Greg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service!! Very prompt and does great work! Highly recommend!

Paid $200–400Reasonable priceA/C system repair
Sam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have been a customer of Springfield Heating & Air for several years. They have always provided timely, thorough and professional service. We have and will continue to recommend their services.

Paid $200–400Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Called, they were at my house within a few hours, great service at a great price. Very nice service technician!

Paid $200–400Great priceHVAC system maintenanceA/C system repair
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The company promptly answered my call and the technician Branson arrived early for our scheduled appointment. Within a few minutes my AC problem was diagnosed. Springfield Heating and Air had the necessary part on their truck and my AC was back up and running in no time. I had two new Ecobee thermostats installed as…

A/C system maintenanceA/C system repair
BeckyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

Unfortunately I have to change this review to a one star for Springfield due to recent appointments- Tech came out May 27. Said I needed new capacitor (my unit is 18 years old). he DID not check anything else (like the voltage- which comes in to play 10 days later). I get the part put in (sells at the supply…

Paid $400–600OverpricedA/C system maintenanceA/C system repair
ChristopherLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent and timely service. Good price! Very happy!

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
P.Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Timely, efficient, courteous, and reasonable. I’ve used them many times and their techs are always personable and very competent.

Paid $400–600Reasonable priceA/C system repair
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. Friendly and competent staff

A/C system maintenanceA/C system repair
Allen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Noticed AC wasn’t cooling. Called for service around 2:30 PM. They were able to schedule a technician that day. Technician showed up promptly. Diagnosed the problem as a bad capacitor. He had the part on his truck and was able to replace it.

Paid $300–400Not sureA/C system repair
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was one of the most positive experiences I’ve had with a company in a very long time. I specifically want to highlight Branson- he was professional, efficient, and the primary reason Springfield will be my first call for any future needs.

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

From the first call to the end of the process the staff was very informative and pleasant to work with! Highly recommend.

Paid $1,000+Reasonable priceHVAC system repairA/C system repair
Leta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great experience. They are the best. I can trust them to do the right thing .

Paid $300–400Reasonable priceA/C system repair
julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Springfield was recommended to me by my son and my nephew. I had gotten an estimate from a company I had been dealing with and was floored by the cost. My son lined me up with Morgan and his team they gave me a great price for the work and were here within the next day. Coty and Justin took care of servicing my job…

Paid $1,000+Great priceA/C system repairHeating system maintenance
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Springfield has been essential to getting my apartment complex running properly and keeping it that way over the last 3 years. I would highly recommend them for anyone looking for HVAC service, from small repairs to full installs they are fast and efficient.

Paid $1,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Lucy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Landon was very knowledgeable and helped to explain how our heat pump system worked. He got parts and got us up and running in no time.

A/C system repair
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Davis was an excellent rep and knowledgable. He explained the issues and worked with the insurance rep with great ease. Hope the repair phase goes as smoothly

A/C system repair+ Quality+ Professionalism
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AC broke. In door 86 F. Call into the Springfield.Heatin & AC and Tlthey responded in very timely manner. Friendly and highly professional tech team showed up and fixed the system with competitive pricing.. I'll reuse them and recommend Springfield Heating & AC to my friend

InstallationA/C system repair

Show more a/c system repair reviews (67 more) →

Price

$322-12% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair133$166–$680
HVAC system maintenance107$161–$353
A/C system repair86$228–$923
A/C system maintenance66$114–$495
Repair HVAC36—
Install AC34$1.4k–$3.7k
Installation29$1.1k–$2.4k
Heating system repair23—

Compare with