Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Springfield Heating, Air & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Springfield Heating, Air & Plumbing

Canton, MS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 535 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Heating, Air & Plumbing is better than 94% of gas contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 95% of gas contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Springfield Heating, Air & Plumbing is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Springfield Heating, Air & Plumbing for 8 kinds of job.

Springfield Heating, Air & Plumbing for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Heating system maintenance”

Madison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Springfield has been absolutely wonderful and so professional !!! We appreciate doing business with them !!’ They have kept us cool in the summer and warm In the winter !!! The best customer service !!!

Paid $200–400Reasonable priceA/C system maintenanceInstall ACA/C preventive maintenance
sheretta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My service technician was very helpful and knowledgeable of the issue with my thermostat. He fixed the issue quickly and gave a tutorial on how to navigate the different thermostat setting. Overall I was very pleased with the service.

Paid $200–400Reasonable priceHeating system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Professionalism
julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Springfield was recommended to me by my son and my nephew. I had gotten an estimate from a company I had been dealing with and was floored by the cost. My son lined me up with Morgan and his team they gave me a great price for the work and were here within the next day. Coty and Justin took care of servicing my job…

Paid $1,000+Great priceA/C system repairHeating system maintenance
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very satisfied with the service service tech was friendly and informative very professional. I will definitely be doing business with this company in the near future.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I reached out to another company and was recommended to replace my compressor. Technician with Springfield who came out said that my outside unit only needed to be cleaned. This was my second time using Springfield and they have always been honest in their assessment.

Heating system maintenance+ Punctuality+ Quality+ Professionalism
EskerLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Springfield installed our unit a few years ago and they have serviced our system twice a year since. They are always on time and very professional. I would highly recommend Springfield for any heating and A/C needs.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Ian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Landon showed up and was very professional. He diagnosed my problem very quickly. 100% will use again.

Heating system maintenanceHeating system repair+ Responsiveness+ Quality+ Professionalism
Wyvette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Springfield Heating and AC are always professional, prompt and courteous. I have had two installations done for two separate properties and I have been throughly pleased with both. Choose them for your next install or maintenance. You won’t be disappointed.

Heating system maintenanceInstall ACPortable A/C services+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used them for quite a while. Wouldn’t use anyone else.

Heating system maintenance
J.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our service tech Spencer did a awesome job. We are very pleased with his work, knowledge, transparency, and concern. Job well done! The customer service from the office and operator were just as good, both were on the same page and very precise. My wife and I loved there services. Love it so much we signed up to…

Heating system maintenanceHeating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Install new heating and air. Service was outstanding

A/C system maintenanceCleaningHeating system maintenance
Sally4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Springfield technician was extremely efficient and helpful. He even made a return trip to install and program a new thermostat for me. I’ll trust any future heating and cooling repairs to Springfield!

Heating system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Professionalism
wesley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Springfield Heat and Air. Do very good work at a reasonable price. Also professional and very responsive.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system maintenanceA/C preventive maintenance+ Responsiveness+ Quality+ Professionalism
BrentLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Ronald13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHeating system maintenance+ Quality+ Professionalism+ Value
Layton4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system maintenance+ Punctuality+ Professionalism
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
missy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$322-12% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair133$166–$680
HVAC system maintenance107$161–$353
A/C system repair86$228–$923
A/C system maintenance66$114–$495
Repair HVAC36—
Install AC34$1.4k–$3.7k
Installation29$1.1k–$2.4k
Heating system repair23—

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