Experts Reviews · Company report
Springfield Heating, Air & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Springfield Heating, Air & Plumbing

Canton, MS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 535 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Heating, Air & Plumbing is better than 94% of gas contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 95% of gas contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Springfield Heating, Air & Plumbing is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Springfield Heating, Air & Plumbing is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Springfield Heating, Air & Plumbing for 8 kinds of job.

Springfield Heating, Air & Plumbing for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Repair HVAC”

Heather11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We’ve been using the Springfield team for years, and we love them because they’re always speedy and professional. We’ve never had any trouble with them, and we appreciate their help in keeping us cool.

HVAC system repairHVAC system maintenanceRepair HVAC
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was one of the most positive experiences I’ve had with a company in a very long time. I specifically want to highlight Branson- he was professional, efficient, and the primary reason Springfield will be my first call for any future needs.

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I have used Springfield multiple times for HVAC issues and they are always great. Very professional and are able to quickly diagnose any issues and get me back working. I would highly recommend them!

Heating system repairRepair HVAC+ Responsiveness+ Quality+ Professionalism
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent service as always! Always on time and friendly. They take the time to explain exactly what they have done to correct the problem. Much thanks to Landon for a great job.

Paid $300–400Great priceHVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top-notch service. Landon was the service tech that came out and had my AC fixed in under an hour. Very helpful with routine maintenance tips. Had everything he needed to make the repairs with him. If you are in the Madison/Jackson area these guys are awesome!

HVAC system repairA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I LOVE local businesses and the special touch they give. Springfield goes the extra mile and you can trust that they’ll be fair and honest. 2 qualities that you don’t see much anymore. Thank you ☺️

Repair HVAC+ Quality+ Professionalism+ Value
Andrew14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Took care of our business and incredibly nice folks!

A/C system maintenanceHVAC system maintenanceRepair HVAC+ Punctuality+ Quality+ Professionalism
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were quick, very knowledgeable, and fairly priced! They came over and fixed my AC after another company was just supposed to service it, but broke my unit. First time i ever used Springfield, but won’t use anyone else going forward!! Thank you Springfield!!

Repair HVAC
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jacob was awesome! Friendly, on time, and very helpful.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company is superb! Professional. Prompt. Pleasant. Knowledgeable. Everyone from Monica to the techs. Landon was here today. Just can’t say enough good things about them. And I don’t usually write reviews.

CleaningHVAC system maintenanceInstall thermostat
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

A leak was discovered in the upstairs ceiling of our new home. Springfield tech Landon came out and assumed that the line was clogged so blew it out and left. We had the ceiling repaired and carpet replaced. It happened again two weeks later, ruining the ceiling, carpet, and shorting out the electricity to all the…

HVAC duct & vent repairRepair HVAC− Quality− Professionalism
Andy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lightning struck our home late on Saturday night. I called Springfield the next morning, and they had a technician out within an hour. Unfortunately, the part that my a/c needed was not available until the parts warehouse opened on Monday, but the technician explained everything to me thoroughly. As promised, they…

A/C system repairRepair HVAC
ELAINE4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job!! Thanks

Repair HVAC+ Punctuality+ Professionalism
MattLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Upstairs AC went out Friday evening around 6pm. I messaged them on FB, not expecting a reply until Monday. They immediately messaged me back and a tech (Spencer) showed up Saturday. He was very friendly and professional. He had the issue fixed within 45 minutes. We are very satisfied!

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
RLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Morgan and team have done several jobs for us and so far all have been successful! They have installed new mini split systems and have done repairs on existing HVAC's. Morgan took the time to come out and actually come up with an appropriate plan for the demands of the size of the units vs size of the apartments.…

Ductless heating & A/C servicesA/C system repairRepair HVAC+ Responsiveness+ Professionalism
Meredith6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Incredibly responsive and communicative. They were quick and very good about communicating what was wrong as well as helping us fix it. Definitely will be using them for all of our repairs!

Repair HVACThermostat repair+ Responsiveness+ Punctuality+ Quality
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Replaced capacitor and checked Freon levels.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

SpringfieldAir did a great job!!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Joel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great team of people!

HVAC system maintenanceRepair HVAC+ Responsiveness+ Professionalism
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Install new heating and air. Service was outstanding

A/C system maintenanceCleaningHeating system maintenance
Chad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent

Repair HVAC+ Responsiveness+ Punctuality+ Quality
wesley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Springfield Heat and Air. Do very good work at a reasonable price. Also professional and very responsive.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used this company twice now. First was fixing no AC this past summer, and again fixing no heat this past week. Both times the tech showed up quickly and got everything running. No BS sales pressure, good prices, quick turnaround. Will definitely continue using them.

Repair HVAC+ Responsiveness+ Value
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best HVAC company I have ever worked with for my home or business! Thanks for always being their for us!

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Lawrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $2,000+Great priceHVAC system repairA/C system repairHVAC duct & vent repair
Adam3 years ago★★★★★

Rating only, no written review.

Repair HVAC
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceRepair HVAC
KyleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality
Melinda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Quality
sharonda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Trey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Repair HVAC
Theresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Rob10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Professionalism+ Value
JonathanEdited 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Leslie6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Price

$322-12% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair133$166–$680
HVAC system maintenance107$161–$353
A/C system repair86$228–$923
A/C system maintenance66$114–$495
Repair HVAC36—
Install AC34$1.4k–$3.7k
Installation29$1.1k–$2.4k
Heating system repair23—

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