TOWNE KOOKLocal Guide · 92 reviewsTotal number of Google reviews TOWNE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGet your education here.
Springfield Technical Community College Building 19
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%93+28.6Experts Score= 87Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 13 vocational & technical schoolsPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 14 Google reviews
86%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 14 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Springfield Technical Community College Building 19 at a glance
- Google rating: 4.9 out of 5 from 14 reviews (86% five-star).
- Reviews on this page: 14 Google reviews (4 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 22, 2026.
- Service: Vocational School serving Springfield, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other vocational & technical schools
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Technical Community College Building 19: 84/100 on this factor. Category median: 84.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Technical Community College Building 19: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 83.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Technical Community College Building 19: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
14 Google reviews we collected
- 5 stars1286%
- 4 stars214%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 4 written reviews
- Praise2100%
- Complaints00%
What customers talk about
We read 4 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always friendly staff around to help, or just say hi with a smile”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LinLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I saw it in the Architectural Record magazine from November 2019. The historical warehouse renovation, I like its entrance and the glass section beside it. Hope one day I can visit
Customer reviews
4.9 ★★★★★ 14 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Carolyn Prentice BaconLocal Guide · 18 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways friendly staff around to help, or just say hi with a smile
Joseph E CowenLocal Guide · 233 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful
Lin WCLocal Guide · 54 reviewsTotal number of Google reviews Lin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI saw it in the Architectural Record magazine from November 2019. The historical warehouse renovation, I like its entrance and the glass section beside it. Hope one day I can visit
DeeLocal Guide · 9 reviewsTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleflavio cunha3 reviewsTotal number of Google reviews flavio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePierre Richard Eugene4 reviewsTotal number of Google reviews Pierre has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlona Shchanikova1 reviewTotal number of Google reviews Alona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShawna Brown2 reviewsTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMelissa GreenLocal Guide · 39 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSpringfield Technical Community College Building 19 on Google Maps →
Business details
- Address: Building 19, 1 Armory St, Springfield, MA 01105
- Service area: Springfield, MA