Monsy; The Word Is LifeLocal Guide · 22 reviewsTotal number of Google reviews Monsy; has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePeople are friendly and its safe.
Springfield Technical Community College
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%51+32.4Reliability 28%51+14.4Replies to reviews 8%6+0.5Experts Score= 47Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 13 vocational & technical schoolsPosition by Experts Score among all companies we track in this category. · better than 0%
4.5 ★★★★★ 162 Google reviews · 24 photos
76%five-star reviews
4.71★last 12 monthsAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Springfield Technical Community College at a glance
Google reviewers rate Springfield Technical Community College 4.5 out of 5 based on 162 reviews. Positive feedback highlights affordable tuition, supportive faculty, diverse certificate programs, and convenient parking. However, critical excerpts cite issues with financial aid communication, missing clinical components in specific programs, and a lack of on-campus dining options.
- Google rating: 4.5 out of 5 from 162 reviews (76% five-star).
- Reviews on this page: 162 Google reviews (60 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 21, 2026.
- Service: Vocational School serving Springfield, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other vocational & technical schools
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Springfield Technical Community College: 51/100 on this factor. Category median: 84.C
51
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Springfield Technical Community College: 51/100 on this factor. Category median: 93.C
51
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 83.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Springfield Technical Community College: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Springfield Technical Community College: 6/100 on this factor. Category median: 51.F
6
Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
- 5 stars12376%
- 4 stars1710%
- 3 stars74%
- 2 stars32%
- 1 star127%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
- Praise1785%
- Complaints315%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude735%
- Quality & results630%
- Would recommend420%
- Price & value210%
- Honesty & trust15%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff and faculty members are extremely supportive, helpful, and always ready to guide students whenever needed.”
“STCC offer so many certificate programs degree programs the resources available on campus are top-notch!”
“Really bad school I had the worst years of life here, it was my freshman year and this professor drifted off the subject and started ranting about con…”
“I highly recommend STCC for anyone looking to further their education!”
“It is a fantastic education at a great price.”
“The instructor is very compassionate and hardworking and honestly the reason why I kept on going.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MelanieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
STCC offer so many certificate programs degree programs the resources available on campus are top-notch!!
CLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Little confusing the first time on campus, but we managed. Excited to start classes
J.Local Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★
Campus Police are a little extreme, specifically when trying to pickup child late at night. How could I be impeding traffic at 10 o'clock at night?!?! Worry more about the CP that are sleeping on their patrol vehicles!
NeilLocal Guide · 235 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I've gone to the dental hygiene clinic here for over 25 years for my dental cleanings. An instructor must approve all stages done as well as a dentist. Great place to come for an inexpensive but thorough cleaning.
Captain2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had a very positive experience at our college. The campus environment is excellent, and the teaching quality is very good. The staff and faculty members are extremely supportive, helpful, and always ready to guide students whenever needed. The college also provides good opportunities for learning, skill…
SusanLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent school. I attend Springfield Technical Community College. The campus is always clean and smells pleasant. All the instructors are hospitable and extremely attentive to all the students teaching for success.
Photos
Customer reviews
4.5 ★★★★★ 162 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jason MillsapLocal Guide · 62 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood school to learn at.Community College is pretty much free at the moment.
Carleton BordenLocal Guide · 703 reviewsTotal number of Google reviews Carleton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlea wonderful resource right in Springfield.
Snorty O'FancyPantsLocal Guide · 20 reviewsTotal number of Google reviews Snorty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat school, easy parking
Melanie ThibodeauLocal Guide · 20 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSTCC offer so many certificate programs degree programs the resources available on campus are top-notch!!
C VLocal Guide · 34 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLittle confusing the first time on campus, but we managed. Excited to start classes
TOWNE KOOKLocal Guide · 92 reviewsTotal number of Google reviews TOWNE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEducation. ,Knowledge ,Learning
Joana Canales8 reviewsTotal number of Google reviews Joana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat environment and people too
Mr Keith5 reviewsTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am a two time graduate of STCC. I loved being a student there.
Renson DukaLocal Guide · 49 reviewsTotal number of Google reviews Renson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest and only Technical Community college in Western Mass
Business details
- Address: 1 Armory St, Springfield, MA 01105
- Phone: (413) 781-7822
- Website: stcc.edu
- Service area: Springfield, MA