SSM Health Physical Therapy - Florissant - West Florissant / 270
Physical therapy clinic · Wellston, MO · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★153 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SSM Health Physical Therapy - Florissant - West Florissant / 270 at a glance
Google reviewers rate this physical therapy clinic five stars based on 153 reviews, frequently highlighting the professional and friendly demeanor of the staff. Patients describe the therapists as knowledgeable and attentive, noting that they take time to explain treatment processes and design personalized exercise programs. The facility is praised for its welcoming atmosphere, effective pain management, and successful outcomes for both adults and children. With no significant negative patterns evident in the provided excerpts, the overall feedback remains consistently positive regarding the quality of care and communication.
Google rating: 5.0 out of 5 from 153 reviews (100% five-star).
Reviews on this page: 153 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 65% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SSM Health Physical Therapy - Florissant - West Florissant / 270: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SSM Health Physical Therapy - Florissant - West Florissant / 270: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SSM Health Physical Therapy - Florissant - West Florissant / 270: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
153 Google reviews we collected
5.0of 5
5 stars153100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
99%praise
Praise8099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4353%
Would recommend1519%
Quality & results1316%
Communication67%
Honesty & trust34%
Speed & response11%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend this place to anyone seeking a good Physical Therapist and friendly and professional environment.”
“Highly recommend to anyone looking for effective and professional physical therapy to go see her.”
“My personal therapist is Bri and she is doing an excellent job, her expertise and knowledge is very impressive.”
“She was knowledgeable, attentive, and took the time to explain each step of the treatment process.”
“Angela Durham for being an extraordinary therapist who genuinely cares about the overall well being of her clients.”
“Ms Dodge makes sure that all questions and concerns are answered and addressed promptly.”
People customers mention
Durham4 reviews
Janet3 reviews
Mulhearn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RonLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My time at PT was absolutely fantastic, the personnel is fabulous and very personal. My therapist Sandy was outstanding and very wonderful. I definitely recommend SSM Physical Therapy.
Bill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was an excellent and rewarding experience. I recommend Sandy to everyone. Kudos!
Jackie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I Have had Physical Therapy twice here and both times they did a magnificent job working with me. I highly recommend this place to anyone seeking a good Physical Therapist and friendly and professional environment.
S.Local Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had a great experience working with Chelsea. She was knowledgeable, attentive, and took the time to explain each step of the treatment process. We felt listened to and saw real improvement thanks to her thoughtful, personalized approach. Highly recommend to anyone looking for effective and professional physical therapy to go see her. Thank you!
TawanaLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great friendly fun Physical Therapy happens here!!! My Therapist is Abby Holden. But anyone would be great! I love the atmosphere even starting at the front desk!
Bill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Brianna was great. She listens and designs a program that is best for you. Very professional and dedicated.
My time at PT was absolutely fantastic, the personnel is fabulous and very personal. My therapist Sandy was outstanding and very wonderful. I definitely recommend SSM Physical Therapy.
Response from the owner · a month ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
Bill Blakney1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
It was an excellent and rewarding experience. I recommend Sandy to everyone. Kudos!
Response from the owner · a month ago
Thank you for your glowing review and entrusting us with your care. Our team is committed to improving the quality of life of our patients. They will love to hear your wonderful feedback!
michael williamsLocal Guide · 198 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Thank you for telling us about your experience. We're always happy to hear about our team's excellent clinical care and customer service. We wish you all the best during your recovery journey!
Jackie Ward8 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
I Have had Physical Therapy twice here and both times they did a magnificent job working with me. I highly recommend this place to anyone seeking a good Physical Therapist and friendly and professional environment.
Response from the owner · 7 months ago
Thank you for your glowing recommendation. We always strive to provide our patients with exceptional and compassionate care. We hope that each new day brings you closer to a full recovery!
Lionel Rhodes4 reviewsiTotal number of Google reviews Lionel has written across all businesses on Google Maps, not just this one.
Found staff to be very professional and knowledgeable.
Response from the owner · 8 months ago
Professional attitudes, compassion, trust and clinical expertise - that's what we promise to deliver. We're glad to hear that our staff's dedication to providing exceptional care and customer service managed to make your time in recovery that much easier. Thank you for your fantastic review.
S. HowardLocal Guide · 7 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
We had a great experience working with Chelsea. She was knowledgeable, attentive, and took the time to explain each step of the treatment process. We felt listened to and saw real improvement thanks to her thoughtful, personalized approach. Highly recommend to anyone looking for effective and professional physical therapy to go see her. Thank you!
Response from the owner · 8 months ago
Thank you for telling us about your experience. We're happy to hear that our staff provided the high level of expertise and knowledge we're known for. We wish you all the best during your recovery period and beyond!
Tawana JacksonLocal Guide · 37 reviewsiTotal number of Google reviews Tawana has written across all businesses on Google Maps, not just this one.
Great friendly fun Physical Therapy happens here!!! My Therapist is Abby Holden. But anyone would be great! I love the atmosphere even starting at the front desk!
Response from the owner · 10 months ago
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
Bill Miller2 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Brianna was great. She listens and designs a program that is best for you. Very professional and dedicated.
Response from the owner · 4 years ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
Barbara RozelleLocal Guide · 14 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I am extremely pleased with SSM Physical Therapy- West Florissant. This place has a very pleasant vibe, from the friendly front desk staff to all the physical therapists - professionalism is conveyed throughout the facility. My personal therapist is Bri and she is doing an excellent job, her expertise and knowledge is very impressive. I had a Total Left Knee Replacement and my orthopedist is very pleased with my progress. I feel very blessed to be taken care of by the staff at this location.
Response from the owner · a year ago
We really appreciate your feedback. Our patient-therapist relationships are built on compassion, trust, superior service, and dedication to excellence. We'll gladly share your feedback with our team and see that they are recognized.
William green14 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
They have 3 wonderful women working front desk.
The staff especially Angie are great they make you very comfortable and knowledgeable about the body and how to help you. They make you feel like family
Response from the owner · a year ago
Thank you for taking the time to leave a review. Our patient-therapist relationships are built on compassion, superior service, trust and dedication to excellence. We'll gladly share your feedback with our team and wish you a speedy road to recovery!
