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St. Louis Kwik Dry Total Cleaning

Carpet cleaning service · Frontenac, MO · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 33 commercial cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 57 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$274typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

St. Louis Kwik Dry Total Cleaning at a glance

St. Louis Kwik Dry Total Cleaning holds a 5.0 rating from 57 reviews, with the owner responding to 98 percent of feedback. Customers consistently praise the service for punctuality, thoroughness, and effective removal of stains and odors from carpets, furniture, and air ducts. Recurring themes highlight professional communication, reasonable pricing, and detailed explanations of the cleaning process. No common criticisms appear in the provided excerpts, as all reviews are positive.

  • Google rating: 5.0 out of 5 from 57 reviews (100% five-star).
  • Reviews on this page: 57 Google reviews (51 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Commercial Cleaning Service serving Frontenac, Missouri.

Data from Google, last updated October 26, 2026.

Score profile vs other commercial cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 93)Reliability: 97 (median 93)Craft & service: 99 (median 99)Value: 100 (median 96)Momentum: 100 (median 100)
This companyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.St. Louis Kwik Dry Total Cleaning: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.St. Louis Kwik Dry Total Cleaning: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.St. Louis Kwik Dry Total Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.St. Louis Kwik Dry Total Cleaning: 100/100 on this factor. Category median: 96.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.St. Louis Kwik Dry Total Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
–

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars57100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 51 written reviews

  • Praise10699%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price650%
  • Reasonable650%
  • Overpriced00%
  • Not sure00%
$274-1% vs typical commercial cleaning services

Middle half of what 9 customers paid ($86–$385) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results2523%
  • Staff & attitude2523%
  • Would recommend2321%
  • Speed & response1716%
  • Price & value98%
  • Communication55%
  • Honesty & trust33%

What customers talk about

We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She was thorough, informative of the solutions she was using, personable, and offered to return if I wasn't satisfied with the work.”
  • “She’s meticulous, courteous, and very quick to get you on her schedule.”
  • “She will be my go-to from now on for furniture cleaning.”
  • “Mary Sanner contacted me the same day and scheduled an appt.”
  • “Dry vent cleaning- Communication was good, timely, friendly, and reasonable.”
  • “She, communicated well and made the experience smooth and seamless, at a much better price than other quotes I had.”
  • “I am a realtor and I am always so relieved when I find a service provider that is reliable, knowledgeable and does excellent work.”

People customers mention

  • Mary 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired St. Louis Kwik Dry Total Cleaning for 3 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mary and her team are fantastic. They came out to our new house and cleaned/sanitized all the air ducts. They have excellent customer service, were super informative to a new home owner, and very detailed. They go above and beyond for their customers!

Paid $400–450Great price
daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Contacted Kwik Dry at the recommendation of Mattress Firm. Mary Sanner contacted me the same day and scheduled an appt. in 2 days to clean a brand new mattress that had been 'baptized' with cat urine from my kitty. Mary arrived earlier from the scheduled appt. time. She was thorough, informative of the solutions she…

Paid $100–150Great priceUpholstery cleaningPet stain & odor removal
BarbLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My dog peed on my bed! I was ready to throw it out before I found Kwik Dry Cleaning online. Mary came and completely cleaned the mattress and was able to remove the smell! Mattress looks brand new! Very happy with Mary and her service. She will be my go-to from now on for furniture cleaning.

Paid $50–100Great pricePet stain & odor removal
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mary was on time, friendly, efficient, knowledgeable, hard-working and my carpet looks wonderful!!!! Thank you!

Paid $50–100Great priceGeneral carpet cleaningPet stain & odor removal
Rose13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mary is the absolute best. She has helped us clean everything from patio furniture to vents and she always knows how to get the job done. She even once braved a tornado to help us! Don't hesitate to hire her, you won't be disappointed.

Paid $500+Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dry vent cleaning- Communication was good, timely, friendly, and reasonable. Would definitely recommend!

Paid $50–100Reasonable priceService not listed

Photos

Customer reviews

5.0 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Clay Clay1 reviewTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Service Highly Recommend Very professional Total Carpet Cleaning!!!!

  • Price assessment: Reasonable price
  • Price: $350–400
Response from the owner · 5 days ago

Thank you so much and truly our pleasure 😊

Sarah Allison2 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mary and her team are fantastic. They came out to our new house and cleaned/sanitized all the air ducts. They have excellent customer service, were super informative to a new home owner, and very detailed. They go above and beyond for their customers!

  • Price assessment: Great price
  • Price: $400–450
daniel bello9 reviewsTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Contacted Kwik Dry at the recommendation of Mattress Firm. Mary Sanner contacted me the same day and scheduled an appt. in 2 days to clean a brand new mattress that had been 'baptized' with cat urine from my kitty. Mary arrived earlier from the scheduled appt. time. She was thorough, informative of the solutions she was using, personable, and offered to return if I wasn't satisfied with the work. I would recommend her service. She also does duct work cleaning and I plan on contacting her to perform this service later in the summer.

  • Price assessment: Great price
  • Price: $100–150
  • Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 4 months ago

Thank you , Dan, it was truly a pleasure!!!!

cheryl emery8 reviewsTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My carpets smell so fresh and look perfect now that they have been cleaned! This company does a great job! I will use them from now on.

Response from the owner · 5 months ago

Thank you so much, truly my pleasure 😀

Erin Torney6 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mary has come to our house multiple times to deep clean the couches and dining room chairs. The results are amazing! She’s meticulous, courteous, and very quick to get you on her schedule. Highly recommend her services!

  • Price assessment: Reasonable price
  • Services: Upholstery cleaning
Response from the owner · 6 months ago

Thank you so so much 😍 it is truly my pleasure 😊😊😊

BarbLocal Guide · 5 reviewsTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog peed on my bed! I was ready to throw it out before I found Kwik Dry Cleaning online. Mary came and completely cleaned the mattress and was able to remove the smell! Mattress looks brand new! Very happy with Mary and her service. She will be my go-to from now on for furniture cleaning.

  • Price assessment: Great price
  • Price: $50–100
  • Services: Pet stain & odor removal
Response from the owner · 7 months ago

Oh thank you so much!!!! What a pleasure it was meeting you 😊😊😊

Sharon Panter7 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mary was on time, friendly, efficient, knowledgeable, hard-working and my carpet looks wonderful!!!! Thank you!

  • Price assessment: Great price
  • Price: $50–100
  • Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 7 months ago

Thank you! Wonderful to see you again, and thank you sooo much!!!

Huong Xuan Ha6 reviewsTotal number of Google reviews Huong has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Couldn’t have asked for better. Wouldn’t hesitate to come back.

Response from the owner · 10 months ago

Oh thank you so much, it was truly my pleasure 😊

Rose N13 reviewsTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mary is the absolute best. She has helped us clean everything from patio furniture to vents and she always knows how to get the job done. She even once braved a tornado to help us! Don't hesitate to hire her, you won't be disappointed.

  • Price assessment: Great price
  • Price: $500+
  • Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Service not listed
Response from the owner · 7 months ago

Oh I just saw this one and sooooo appreciate it as well as to see the tornado reference which I have thought of quite a bit!!

Alexandra LedermanLocal Guide · 15 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mary gets the job done and does an excellent job. Extremely thorough and the her process is better then anyone’s else’s I highly recommend Mary, she’ll take great care of your carpets!

  • Price assessment: Reasonable price
Response from the owner · 7 months ago

Oh thank you so much, I’m sorry I didn’t see this sooner, but truly truly my pleasure 😍

St. Louis Kwik Dry Total Cleaning on Google Maps →

Business details