Analyzing 7,322,9817.3M ReviewsFor 20,73120.7K Experts

Experts Reviews · Company report
Stairhopper Movers - Boston logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Stairhopper Movers - Boston

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 218 movers · 5.0★ from 7,559 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stairhopper Movers - Boston is better than 98% of movers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stairhopper Movers - Boston is better than 98% of movers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stairhopper Movers - Boston is better than 99% of movers.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stairhopper Movers - Boston is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stairhopper Movers - Boston is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stairhopper Movers - Boston is better than 86% of movers.A
86

Reviews for your job

Customers hired Stairhopper Movers - Boston for 8 kinds of job.

Stairhopper Movers - Boston for shared moving services

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$2,000–2,500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$522–$765
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Shared moving services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Shared moving services”

Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Used Stairhoppers for my last 4 moves now. Keep going back for a reason. They move fast but not at the expense of my stuff’s safety. I knew i was in good hands the whole time, every time. Hopefully it’s a while before move #5 but when it happens, I’m calling them.

Paid $2,000–2,500Reasonable priceLocal movingShared moving services
Zohan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a complex move with multiple stops and it was handled exceptionally. The moving crew assigned was thorough, quick, and professional, finishing the move hours in advance. All of my items, including fragile and sensitive ones, were handled with care. I am highly satisfied.

Paid $500–1,000Reasonable priceLocal movingOversized-item movingShared moving services
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Stair Hopper did a great job loading a Container for a long distance move in addition to helping pack up our house and move it safely to its destination. I recommend them highly and would use them again! Thank you.

Paid $600–800Reasonable priceInterstate movingShared moving services
autumn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Excellent service! Clean and prompt

Paid $2,000+Reasonable priceSenior movingInterstate movingFurniture disassembly
chrisa month ago★★★★★

Rating only, no written review.

Paid $2,000–2,500Reasonable priceSmall furniture movingInterstate movingOversized-item moving

Price

$1.1k+15% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 62%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Local moving1797$621–$1.6k
Furniture disassembly543—
In-state moving531$878–$2.3k
Furniture assembly453$265–$1.0k
Small furniture moving416$248–$878
Oversized-item moving305$196–$633
Moving-related packing301$454–$1.7k
Interstate moving255$1.9k–$4.9k

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