iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★7,559 Google reviews · 23 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Stairhopper Movers five out of five stars based on 7,559 reviews, with the owner responding to 89% of feedback. Customers frequently praise the company for punctuality, efficient loading, careful handling of items, and transparent phone estimates. Recurring criticisms involve aggressive follow-up communications regarding quotes, final costs exceeding initial estimates, and billing for time spent traveling to the job site.
Google rating: 5.0 out of 5 from 7,559 reviews (99% five-star).
Reviews on this page: 7,559 Google reviews (6,126 with written comments, 135 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 1, 2026.
Service: Mover serving Boston, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Stairhopper Movers - BostonMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stairhopper Movers - Boston: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stairhopper Movers - Boston: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stairhopper Movers - Boston: 99/100 on this factor. Category median: 93.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stairhopper Movers - Boston: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stairhopper Movers - Boston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stairhopper Movers - Boston: 86/100 on this factor. Category median: 81.A
86
Bar = this company · dark tick = category median.
Star ratings
7,559 Google reviews we collected
5.0of 5
5 stars7,47499%
4 stars531%
3 stars30%
2 stars60%
1 star230%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise5,56898%
Complaints922%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price90636%
Reasonable1,53362%
Overpriced211%
Not sure281%
$1.1k+15% vs typical movers
Middle half of what 2122 customers paid ($738–$1.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,63329%
Staff & attitude1,38024%
Would recommend85015%
Quality & results84215%
Price & value4618%
Communication3366%
Honesty & trust1583%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, efficient, and very easy to work with compared to other companies we scoped out.”
“Movers did a fantastic job and were incredibly patient even when I had a delay.”
“Christian was very professional and thorough, as well as his crew.”
“Highly recommend stair hopper and request Christian.”
“Avoid at all costs!”
“Communicative, efficient, and did a thorough job protecting and packing our stuff!”
“Absolutely terrible communication with no respect for the communities they serve.”
“professional, efficient, and affordable moving solution!”
“I move during peak season so it will be more pricey.”
“Fast, efficient, and great communication throughout.”
“We would absolutely use them again and highly recommend them to anyone looking for a reliable moving company!”
People customers mention
Stairhoppers273 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stairhopper Movers - Boston for 8 kinds of job. Pick one to see what they paid and said.
RRyan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 minutes ago★★★★★
They did a great job with our move. Fast, efficient, and very easy to work with compared to other companies we scoped out. They quoted us over the phone and gave us an accurate estimate using our Zillow pictures. Other companies insist they need to send someone onsite to see everything and then they slap you with an…
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
We just used them for our cross country move and they were fantastic. Communicative, efficient, and did a thorough job protecting and packing our stuff!
Paid $5,000+Reasonable priceInterstate moving
SSiddhartha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★
Overall experience was great. Smooth and neat. Need to be more transparent about pricing when giving initial quote
Paid $500–1,000OverpricedLocal moving
AAlex5 hours ago★★★★★
I recently had a fantastic experience with Stairhopper Movers in Boston! The entire team was professional, punctual, and handled everything with great care. Their packing and moving services were top-notch, and the pricing was very competitive. Highly recommend them to anyone planning a move!
Great movers! Came at the beginning of the window, loaded quickly and carefully, and unloaded to our 2nd floor apartment with ease. Disassembled and reassembled a coffee table to make it fit.
Move from 25 miles south of Boston into Cambridge and would use Stairhoppers again for our next move
Paid $500–1,000
AAustin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
I was very impressed with everything from start to finish. Never used a moving company before but if I ever move again I am 100% calling them first. Easy, transparent, and professional.
They did a great job with our move. Fast, efficient, and very easy to work with compared to other companies we scoped out. They quoted us over the phone and gave us an accurate estimate using our Zillow pictures. Other companies insist they need to send someone onsite to see everything and then they slap you with an insanely overpriced quote for a smaller team. Stairhoppers quoted us a team of 4 movers who were efficient and worked hard to get us moved in by early afternoon. Would definitely use Stairhoppers again!
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving, Oversized-item moving, In-state moving
J
Jake Clary1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
We just used them for our cross country move and they were fantastic. Communicative, efficient, and did a thorough job protecting and packing our stuff!
Price assessment: Reasonable price
Price: $5,000+
Services: Interstate moving
S
Siddhartha Janga1 reviewiTotal number of Google reviews Siddhartha has written across all businesses on Google Maps, not just this one.
Christian was very professional and thorough, as well as his crew. They were careful with my items and nothing was damaged or broken. They were kind and did every request I asked for. Highly recommend stair hopper and request Christian.
I recently had a fantastic experience with Stairhopper Movers in Boston! The entire team was professional, punctual, and handled everything with great care. Their packing and moving services were top-notch, and the pricing was very competitive. Highly recommend them to anyone planning a move!
Great movers! Came at the beginning of the window, loaded quickly and carefully, and unloaded to our 2nd floor apartment with ease. Disassembled and reassembled a coffee table to make it fit.
Move from 25 miles south of Boston into Cambridge and would use Stairhoppers again for our next move
Price: $500–1,000
A
Austin Fanning3 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
I was very impressed with everything from start to finish. Never used a moving company before but if I ever move again I am 100% calling them first. Easy, transparent, and professional.
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving, Moving-related packing, Oversized-item moving, Furniture disassembly
Response from the owner · 6 hours ago
Glad your first experience with a moving company was smooth and professional. Our team at Stairhopper Movers always strives to make the process easy and transparent. Looking forward to helping with any future moves!
N
Nancy Jones1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Glad to hear you found our team at Stairhopper Movers to be helpful and thoughtful! Fast and efficient service is what we aim for, and it's great to know we delivered that for you.
J
Joe LevinLocal Guide · 30 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
