Carpet cleaning service · Bowie, MD · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 58 deep cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★2,772 Google reviews · 24 photos
91%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Stanley Steemer maintains a 4.8-star rating from 2,772 reviews, with customers frequently praising technicians for punctuality, professional communication, and effective removal of stains and odors from carpets and upholstery. Recurring themes highlight the team's friendliness, thoroughness, and ability to provide precise arrival times and helpful maintenance advice. However, lower-rated feedback cites issues with inconsistent cleaning results on specific rooms or rugs, unexpected price increases during service, and restrictions on moving furniture to access hard-to-reach areas.
Google rating: 4.8 out of 5 from 2,772 reviews (91% five-star).
Reviews on this page: 2,773 Google reviews (2,199 with written comments, 77 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: November 5, 2026.
Service: Deep Cleaning Service serving Bowie, Maryland.
Data from Google, last updated November 6, 2026.
Score profile vs other deep cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Stanley SteemerDeep Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 83/100 on this factor. Category median: 91.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 83/100 on this factor. Category median: 96.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 87.A
100
Bar = this company · dark tick = category median.
Star ratings
2,773 Google reviews we collected
4.8of 5
5 stars2,52291%
4 stars1204%
3 stars422%
2 stars291%
1 star602%
Praise vs complaints
Phrases our text analysis found in 2,199 written reviews
98%praise
Praise3,71998%
Complaints812%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price10225%
Reasonable26967%
Overpriced174%
Not sure164%
$303+12% vs typical deep cleaning services
Middle half of what 347 customers paid ($203–$477) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,34235%
Quality & results1,07728%
Speed & response60816%
Communication3068%
Would recommend3018%
Price & value1133%
Honesty & trust531%
What customers talk about
We read 2,199 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Stanley Steemer technicians were timely, professional, and thorough.”
“Firstly, the technicians were outright rude, showing little respect or courtesy toward my parents.”
“Michael and Kyle did a great job cleaning our carpets.”
“This turned out to be the worst experience ever I called Stanley steamer in Bowie Maryland I was "d with $294 for 3 bedrooms an additional room stairs…”
“Stanley steemer service from today was extremely effective and efficient.”
“…phone conversation would be checked, once the 2 gentleman arrived it delayed the start and our appointment while it got sorted out.…”
“They explained what they would be doing and were very considerate about areas that were wet, brought it to my attention and mopped it up for my and th…”
“The technician could not communicate clearly.”
“I am very pleased and will recommend Stanley Steamer to anyone and everyone.”
“Never use them as they are unprofessional and when I called them several times to have to fix the problems they cause no one answered or responded mul…”
“Cost was reasonable and about 1/2 the price of the next leading national chain restoration/cleaning company.”
“I was over charged $379.”
“I was grateful for their insight, and their transparency.”
“Price quote, without informing customer quote will change is misleading.”
People customers mention
Steamer100 reviews
Mike37 reviews
John35 reviews
Jason31 reviews
Anthony22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
GGlenn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Professional, personable and quick with the job. Pleased with how they handled themselves and did the work.
Paid $200–250Not sureUpholstery cleaning
MMargaret5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Michael and Kyle did a great job cleaning our carpets. The arrived on time, called ahead of their arrival, and left us with with clean carpets and helpful suggestions for keeping them that way. They were friendly, polite, and very thorough. And, they finished in record time.
MMarian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Awesome experience with Stanley Steemer. Service Technicians were very friendly and professional.
Paid $500+Great priceHVAC duct & vent cleaning
KKatherineLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hector and Dominique were exceptional. They cleaned carpet and tiled floors in a home that was built in 1970. All of their hard work gave the home the needed facelift. Thank you so much for providing an excellent service.
GGail3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very professional. Arrived on time and completed work in timely manner. Very friendly . Did a great job.
JJohn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mike was very professional and thorough. I was skeptical about some of these stains being removed beforehand. Mike got them out with no problem.
The Stanley Steemer technicians were timely, professional, and thorough. Would use them again.
Response from the owner · 13 hours ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
M
Milton Fletcher6 reviewsiTotal number of Google reviews Milton has written across all businesses on Google Maps, not just this one.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
C
Carly Thompson6 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
Stanley steemer service from today was extremely effective and efficient. They provided a precise estimated arrival time and were finished up 30 minutes after they arrived. Highly recommend.
Services: Carpet steam cleaning
Response from the owner · a day ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
L
Lorne Whitney4 reviewsiTotal number of Google reviews Lorne has written across all businesses on Google Maps, not just this one.
Anthony performed this service at my residence in 2020 - was very amenable then and even more so this time around. Emmanuel is being groomed by a true professional...
Response from the owner · a day ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
G
Glenn Moss3 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Professional, personable and quick with the job. Pleased with how they handled themselves and did the work.
Price assessment: Not sure
Price: $200–250
Services: Upholstery cleaning
Response from the owner · 2 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
T
Teena Miller1 reviewiTotal number of Google reviews Teena has written across all businesses on Google Maps, not just this one.
Very professional and courteous gentleman. They explained what they would be doing and were very considerate about areas that were wet, brought it to my attention and mopped it up for my and their safety.
My carpets are so clean. I am very pleased and will recommend Stanley Steamer to anyone and everyone. Thank you so much!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Wow! Thank you so much for your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
M
Margaret Lovell5 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Michael and Kyle did a great job cleaning our carpets. The arrived on time, called ahead of their arrival, and left us with with clean carpets and helpful suggestions for keeping them that way. They were friendly, polite, and very thorough. And, they finished in record time.
Price assessment: Reasonable price
Price: $300–350
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Carpet steam cleaning
Services: Carpet steam cleaning
Response from the owner · 3 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
M
Mark MLocal Guide · 32 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
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Marian Barcroft4 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Awesome experience with Stanley Steemer. Service Technicians were very friendly and professional.
Price assessment: Great price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · 3 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
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Renee Russo Johnson5 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Reggie was amazing and so professional. He was able to answer my questions and make me feel at easy. Bravo Reggie and Ivan!
Services: Carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 5 days ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
