Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Stanley Steemer

Bowie, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 58 deep cleaning services · 4.8★ from 2,772 Google reviews

Report card

Percentile vs other deep cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 86% of deep cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 83% of deep cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 83% of deep cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 99% of deep cleaning services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of deep cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of deep cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.528
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 528 Google reviews tagged “General carpet cleaning” · showing 40

KatherineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Hector and Dominique were exceptional. They cleaned carpet and tiled floors in a home that was built in 1970. All of their hard work gave the home the needed facelift. Thank you so much for providing an excellent service.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
LauraLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This team was professional, friendly, and efficient. Dominique did a walk through of the areas with me and explained the process. My carpets and furniture look so much better!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Agnes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★

The technician was very courteous and informative. Told me what to expect before they began and kept me informed during the process. Also, how their service can better serve my needs in the future. Not sure how clean the carpet and upholstery will look until it dries. So far satisfied.

Paid $500+OverpricedGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism+ Value
Alexandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Mike and Travis (I think) were amazing. So informative and helpful and my disgusting stains disappeared like magic. Thanks so much guys!

Customer photo from Alexandra's reviewCustomer photo from Alexandra's review
Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
MichaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have used Stanley Steamer before, and like before, the two gentleman that showed up did an outstanding job. They are so careful and professional. They even demonstrated how my sectional couch needed cleaning. A five star experience.

Paid $500+Reasonable priceGeneral carpet cleaning
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ouilty service outstanding work overall quality performance

Paid $250–300Reasonable priceGeneral carpet cleaning
Evangelist12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The Technicans were very knowledgeable and professional we believe they did a great and wonderful job. We are more than satisfied with the results and work they did. Satisfied Customers L & W M Craw

Customer photo from Evangelist's review
Flood cleanupCarpet steam cleaningGeneral carpet cleaning+ Professionalism
DennisLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend Stanley Steamer to clean and refresh carpets! I will call them in the future. The bill was less than my estimate!

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaning
Melissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Reggie and Jimmy did an amazing job on my carpet. They were professional, efficient, friendly, thorough and fast and they left my carpet looking awesome. I really appreciate their work.

Paid $300–350OverpricedGeneral carpet cleaningCarpet cleaning
Elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Hardwood floor cleaning They did an excellent job

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Value
Debby13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast. Great job. Nice guys.

Paid $350–400Reasonable priceGeneral carpet cleaning
CynthiaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stanley Steemer is always fast, reliable, and professional. I appreciate the service. Anthony Riggs & Brandon McIlwain are great! Request them.

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The service professionals were very courteous and helpful. Would highly recommend Stanley Steemer

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningService not listed+ Professionalism
Meredith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Easy process and respectful crew. Came in and got the job done quick, easy, and efficiently. Definitely will use again.

Paid $100–150Reasonable priceGeneral carpet cleaning
MikeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★

Marcus and Antonio were great. They were thorough and respectful and were in and out in no time. My issue is with Tim the person on the desk. Initially when the techs arrived I showed them what needed to be done and asked the m to slide a bed away from a wall by one to 2 feet so the techs could clean around the…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Value
AndrewLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent job great service as usual. The gentleman came in and promptly did the shampoo of carpeting in various rooms, stairs and hallway, didn't take very long came out great.!

General carpet cleaning
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The carpets look fantastic, Anthony was very nice and explained everything. I would recommend Anthony , Hector and Stanley Steemer to everyone.

Paid $500+Reasonable priceCarpet steam cleaning
Charlene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

On time very professional

Paid $150–200Reasonable priceGeneral carpet cleaning
Gail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Prompt. Worked quickly, but methodically. Asked questions and acted on additional info. Put up with our protective pup.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Marcus and Darryl were very quick and efficient! Very personable

Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
TesaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was a great experience that my husband and I will definitely use again! They were professional, thorough and quick, and very friendly! Baby’s room is clean and ready to go and we even got our basement carpet, our main bedroom and our stairs done! 10/10 recommend! Thank you again!

Customer photo from Tesa's review
Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
ErinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Stanley Steemer did a great job from start to finish. They called me the day before to confirm the appointment and called me when they were on their way. They showed up on time and took care of everything quickly and thoroughly. My carpets look great, and I really appreciated the prompt service! I do wish I had…

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Renee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cody and team did a great job cleaning the carpet in our home. They were both so professional, knowledgeable and patient. Great recommendations on their savings package deal. The carpet looks amazing and I am so glad that we called Stanley Steemer again! I will be calling them again soon!

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Both men were professional, thorough, friendly, courteous, and knowledgable. Definitely recommend!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
James17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had my carpet cleaned good job team.

General carpet cleaning
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Polite, and thorough. Kitchen grout from gray to white!

Paid $200–250Reasonable priceGeneral carpet cleaning
Quinspiration7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Reginald and Jamal were very professional. They did a wonderful service cleaning, and was on time.

Paid $500+OverpricedGeneral carpet cleaning
Diann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very nice guys. Went out of the way to turn my outside water back on and reset my electrical box when a circuit breaker blew.

Paid $300–350OverpricedGeneral carpet cleaningPet stain & odor removalService not listed
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

These guys were absolutely fantastic! My rugs and furniture look and smell wonderful. They look brand new! I highly recommend this team of men to come out. We had three area carpets and four pieces of furniture clean for a greatprice and it was absolutely wonderful!

Paid $500+Great priceUpholstery cleaningGeneral carpet cleaning
linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Nice professional guys!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Rosi12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mauro & Brandon were absolutely professional and friendly. They gave me great information for my next cleaning and recommended protection shield to make the next cleaning a lot easier. They cleaned up and respected my home. Rooms came out so clean !!! Definitely will request Mauro and Brandon on the next cleaning. You guys were great!!!

Paid $250–300Reasonable priceGeneral carpet cleaning
Patti2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I have actually had Stanley Steemer cleaning my carpets for 18 years. Ever since Michael came to my home the first time in 2016, I have been requesting him. He does a fantastic job every time and is a great asset to Stanley Steemer.

Paid $100–150Reasonable priceGeneral carpet cleaning
Gina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The technicians did a wonderful job. Alot of attention to detail, my carpets look new. Thank you

Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Quality+ Value
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was impressed with the professionalism and a great job accomplished on my carpet I am requesting the same two gentleman for the next cleaning Good 👍

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaning+ Punctuality
DuaneLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Both techs were personable and professional. Explained potential outcomes but no promises.

Reasonable priceGeneral carpet cleaning
RVNLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an outstanding job.

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
AmyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike Wells and Brandon McIlwain did a wonderful job and were very thorough and professional. I have used Stanley Steemer on numerous occasions and I have always been impressed with the service that they provide.

Carpet steam cleaningGeneral carpet cleaning+ Quality+ Professionalism+ Value
Daphne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional...very nice team

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Joe16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guys did an amazing job with our hardwood floors, carpet and furniture. They were very Thorough and took extra care working in our house. We highly recommend them to anyone

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
ALocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you, Stanley Steemer, for deep cleaning and deodorizing my carpets! Scheduling online was a breeze, and communication was great. DeShawn and Jamal were professional, courteous, and worked efficiently to get the job done.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning

Show more general carpet cleaning reviews (488 more) →

Price

$303+12% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning649$203–$384
General carpet cleaning527$170–$347
Upholstery cleaning210$214–$440
Pet stain & odor removal165—
Area rug cleaning117$188–$614
HVAC duct & vent cleaning55$536–$1.1k
Carpet cleaning53$151–$272
Flood cleanup10—

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