Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Stanley Steemer

Bowie, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 58 deep cleaning services · 4.8★ from 2,772 Google reviews

Report card

Percentile vs other deep cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 86% of deep cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 83% of deep cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 83% of deep cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 99% of deep cleaning services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of deep cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of deep cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.167
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 167 Google reviews tagged “Pet stain & odor removal” · showing 20

Renee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Reggie was amazing and so professional. He was able to answer my questions and make me feel at easy. Bravo Reggie and Ivan!

Carpet cleaningPet stain & odor removalArea rug cleaning
KatherineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Hector and Dominique were exceptional. They cleaned carpet and tiled floors in a home that was built in 1970. All of their hard work gave the home the needed facelift. Thank you so much for providing an excellent service.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thank you Mike for doing an amazing job cleaning and deodorizing these 32 year old carpets! Not only do they look great, they smell even better! And also for the great job you did on my sofa and chair as well. Thanks for explaining everything prior to cleaning, and for being kind to my dog!

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Alexandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Mike and Travis (I think) were amazing. So informative and helpful and my disgusting stains disappeared like magic. Thanks so much guys!

Customer photo from Alexandra's reviewCustomer photo from Alexandra's review
Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job getting pet stains out of my carpet and cleaning out the lint from my dryer. They moved my couches too. They were very thorough cleaning up the spaces after the jobs were completed. I have allergies and sensitivities to scents and it’s wonderful now having clean carpets that don’t cause…

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removalHVAC duct & vent cleaning
Starla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Marcus is reliable and extremely professional. He works a tough stain without being asked. His pleasant customer service is appreciated.

Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Sandman1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Nice friendly people, did a great job and they were quick too.

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removal
ChristineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They were very fast and professional. They got the stains out of the carpet. I had to leave them with my husband since I had to leave for a vet appointment. The rug looked good in that I didn’t see any stains.😀 Update: Jimmy and Kumar were very fast. Knowledgable, and the carpet looks like new except it’s currently wet.😊

Paid $300–350Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Jarelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jimmy & Kumar entered our house with an upmost level of professionalism. They visually assessed the room & stairs that were to be cleaned. They then hooked up their equipment & got right to it! Didn’t take long at all & explained the after cleaning care instructions & also introduced us to a new yearly program that…

Paid $200–250Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
AndreaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brandon and Antonio from Stanley Steemer were professional and timely. There was a foul smell coming from our 9x12 size area rug and we couldn’t specifically identify the source. We called Stanley Steemer and was able to get scheduled in less within 72 hours and the shampoo and deodorizer was less than $180. I was…

Paid $150–200Reasonable pricePet stain & odor removalArea rug cleaning
Toni12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Both gentlemen were so professional and very nice!

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Joanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Marco and Anthony did a amazing job

Paid $250–300Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
MikeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★

Marcus and Antonio were great. They were thorough and respectful and were in and out in no time. My issue is with Tim the person on the desk. Initially when the techs arrived I showed them what needed to be done and asked the m to slide a bed away from a wall by one to 2 feet so the techs could clean around the…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Value
GeorgeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Consistently reliable quality service over the years, but this team was the best yet! New tile grout staining service is terrific! Best my bathroom floor grout has looked in years! Update: 2023. John and Jonathan from the Bowie office, came by to do upstairs area rugs for the first time. Prompt, efficient,…

Paid $400–450Reasonable priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Merry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This may be another note on Reggie. but Reggie is a great agent to clean and desensitize your carpet in both notes. Thank you Reggie.

Paid $100–150Reasonable priceCarpet cleaningPet stain & odor removal
Maddalena9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike was excellent. Very thorough I will ask for him the next time I use stanley steemer.

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removal
TesaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was a great experience that my husband and I will definitely use again! They were professional, thorough and quick, and very friendly! Baby’s room is clean and ready to go and we even got our basement carpet, our main bedroom and our stairs done! 10/10 recommend! Thank you again!

Customer photo from Tesa's review
Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Justin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional and friendly

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removal
ErinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Stanley Steemer did a great job from start to finish. They called me the day before to confirm the appointment and called me when they were on their way. They showed up on time and took care of everything quickly and thoroughly. My carpets look great, and I really appreciated the prompt service! I do wish I had…

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Renee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cody and team did a great job cleaning the carpet in our home. They were both so professional, knowledgeable and patient. Great recommendations on their savings package deal. The carpet looks amazing and I am so glad that we called Stanley Steemer again! I will be calling them again soon!

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (147 more) →

Price

$303+12% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning649$203–$384
General carpet cleaning527$170–$347
Upholstery cleaning210$214–$440
Pet stain & odor removal165—
Area rug cleaning117$188–$614
HVAC duct & vent cleaning55$536–$1.1k
Carpet cleaning53$151–$272
Flood cleanup10—

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