Carpet cleaning service · Chattanooga, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★1,986 Google reviews · 23 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$221typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Stanley Steemer technicians for their punctuality, polite communication, and thorough cleaning of carpets, upholstery, and ducts. Reviews highlight efficient scheduling, reasonable pricing compared to competitors, and attentive service that addresses specific stains or pet issues. However, some lower-rated experiences cite incomplete cleaning, unexpected costs, or equipment failures, while others note inconsistent results on grout or missed areas during the service.
Google rating: 4.9 out of 5 from 1,986 reviews (95% five-star).
Reviews on this page: 1,986 Google reviews (1,593 with written comments, 67 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 25, 2026.
Service: House Cleaning Service serving Chattanooga, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 90/100 on this factor. Category median: 95.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
1,986 Google reviews we collected
4.9of 5
5 stars1,87995%
4 stars623%
3 stars171%
2 stars80%
1 star201%
Praise vs complaints
Phrases our text analysis found in 1,593 written reviews
99%praise
Praise2,86399%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7626%
Reasonable21572%
Overpriced41%
Not sure31%
$221-11% vs typical house cleaning services
Middle half of what 267 customers paid ($153–$379) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude96133%
Quality & results85029%
Speed & response45816%
Would recommend27910%
Communication2067%
Price & value983%
Honesty & trust301%
What customers talk about
We read 1,593 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From calling for estimate, setting up appointment and the cleaning itself, could not have been more professional and efficient.”
“Aaron and Ashton did an excellent job - Very thorough and fast!”
“How you don't understand that you need a portable unit in an apartment complex is both incompetent and dismissive of my time.”
“Communicated well, efficient with the timing, most certainly a professional job.”
“I highly recommend these guys and Stanley Steemer for a professional exceptional job.”
“I've used Stanley Steemer in the past and will use them again as needed.”
“Aaron with Stanley Steemer was very polite and answered all my questions.”
“Well worth the money and love thats there isnt a pyramid scheme or crazy pricing.”
“but it sucks and it’s not worth it.”
“…and pleasant, and most importantly committed to doing a good job and trustworthy!…”
People customers mention
Steamer80 reviews
James35 reviews
Ethan29 reviews
Frank25 reviews
Jason23 reviews
Jeff23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
From calling for estimate, setting up appointment and the cleaning itself, could not have been more professional and efficient.
The men were polite, on time and did a great job.
Deborah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Aaron with Stanley Steemer was very polite and answered all my questions. He cleaned our bonus room in our rental for $125 when another company was wanting to charge us $350!! Will definitely use Stanley Steemer in the future!!
Paid $100–150Great priceCarpet steam cleaning
BrendaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Extremely nice gentleman who came to clean our old carpet and I was amazed at how much better it looked when he was finished. He got stains up that I assumed were permanent. Excellent job!!! I highly recommend.
BobbyLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Excellent carpet cleaning service. Steven was exceptional. He was on time, communicated well & hard working. Carpet looked great & better than I expected. He was very presentable, professional, & polite. I have used the company before & I will again in future.
Meg11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Chris was awesome! Stanley Steemer comes through AGAIN! Second time for using them in our home and the job was brilliant. Communicated well, efficient with the timing, most certainly a professional job. Very reasonably priced, exceeded expectations. We have a cat and he made sure I had the cat secure (not an outdoor…
Paid $100–150Great priceCarpet steam cleaning
DavidLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Great work. Technicians were competent in their services. They spent extra care on stained areas.
Friendly and punctual.
From calling for estimate, setting up appointment and the cleaning itself, could not have been more professional and efficient.
The men were polite, on time and did a great job.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 8 hours ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Janet Geer1 reviewiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I have used your service several times in the past and was always pleased and today is no exception. They did a good job and they were very pleasant and polite.
Response from the owner · 2 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Robin Taber9 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Aaron and Ashton did an excellent job - Very thorough and fast!
Price assessment: Reasonable price
Price: $250–300
Positive: Punctuality
Services: Carpet steam cleaning
Response from the owner · 6 years ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs.
Deborah Rose4 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Aaron with Stanley Steemer was very polite and answered all my questions. He cleaned our bonus room in our rental for $125 when another company was wanting to charge us $350!! Will definitely use Stanley Steemer in the future!!
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Brenda RigsbyLocal Guide · 18 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Extremely nice gentleman who came to clean our old carpet and I was amazed at how much better it looked when he was finished. He got stains up that I assumed were permanent. Excellent job!!! I highly recommend.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Bobby AllenLocal Guide · 33 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Excellent carpet cleaning service. Steven was exceptional. He was on time, communicated well & hard working. Carpet looked great & better than I expected. He was very presentable, professional, & polite. I have used the company before & I will again in future.
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Philip LutinLocal Guide · 19 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Meg Brock11 reviewsiTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
Chris was awesome! Stanley Steemer comes through AGAIN! Second time for using them in our home and the job was brilliant. Communicated well, efficient with the timing, most certainly a professional job. Very reasonably priced, exceeded expectations. We have a cat and he made sure I had the cat secure (not an outdoor cat) before he started the cleaning machine. I do recommend without hesitation.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 5 days ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
David JohnstonLocal Guide · 66 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great work. Technicians were competent in their services. They spent extra care on stained areas.
Friendly and punctual.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 7 years ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean!
