Carpet cleaning service · Columbus, OH · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★6,669 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$253typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and thoroughness of services ranging from carpet and tile cleaning to furniture care. Many reviewers note that technicians explain the process and products used, while others highlight transparent pricing without hidden fees. However, some low-star reviews describe instances of missed appointments, upcharges, or damage to property, including claims that carpets remained dirty or were ruined by excessive water application.
Google rating: 4.9 out of 5 from 6,669 reviews (94% five-star).
Reviews on this page: 6,669 Google reviews (5,103 with written comments, 157 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: November 10, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 89/100 on this factor. Category median: 98.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
6,669 Google reviews we collected
4.9of 5
5 stars6,25794%
4 stars2153%
3 stars561%
2 stars511%
1 star901%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,57199%
Complaints361%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price28428%
Reasonable68267%
Overpriced182%
Not sure353%
$253-2% vs typical rug cleaning
Middle half of what 855 customers paid ($170–$453) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,55734%
Quality & results1,36830%
Speed & response66614%
Would recommend44310%
Communication4119%
Price & value1052%
Honesty & trust571%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, he was professional, personable, and genuinely passionate about the work he does.”
“At that point, the lack of accountability, miscommunication, and unprofessional handling of the situation was unacceptable.”
“Arjan and Jeffrey were very professional and provided excellent service.”
“This was, without question, one of the worst customer service experiences I have ever had.”
“They were friendly, efficient, neat, paid attention to details , explained everything thoroughly and left the house cleaner than it was before.”
“I called 3 other duct cleaning companies initially for quotes…all slow to respond, no follow up and cost money for a service charge just to provide an estimate.”
“Absolutely will use them again for future services.”
“I have a treasure trove of recommendations for my friends and neighbors, and a huge local network, but never will I recommend Stanley Steemer to anyone again.”
“He explained everything and was very careful with the cleaning of our area rugs.”
“My services were very reasonable and they spent an ample amount of time cleaning everything.”
“i don’t have very dirty carpet but this is look like worse (for 250$) overpriced and nothing is not done ,only wet carpet and bad smell!”
“Up front cost so no surprises when it’s time to pay.”
“I can’t explain how angry I am by this ridiculous scam being run by what’s supposed to be a reputable local company.”
People customers mention
Steamer122 reviews
Brandon51 reviews
Konstantin30 reviews
Kenyatta25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Linda14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 40 minutes ago★★★★★
Ronald was wonderful! He explained everything and was very careful with the cleaning of our area rugs. The cleaning was thorough. Thank you
ShonaLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Excellent service!! The guys that came today were very friendly very courteous and they did a fantastic job getting our carpets to look really clean.
Secret2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Service was professional and personable. Great job!! 4 years of dog has been erased. Thank you!
Emery2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Savon was outstanding! Great job! Very professional. I’m very happy with Savon and Stanley Steamer.
Paid $100–150Great priceCarpet steam cleaning
Diane13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Arjan and Jeffrey were very professional and provided excellent service. We would highly recommend them.
Paid $500+Reasonable priceCarpet steam cleaning
RobinLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
What a great experience. Arrived on time, very thorough and extra touches. Highly recommend!
Ronald was wonderful! He explained everything and was very careful with the cleaning of our area rugs. The cleaning was thorough. Thank you
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 6 months ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Mark Young5 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
I called Stanley Steemer for clean carpets, but apparently I got the VIP experience thanks to Jedadiah! 😂
From start to finish, he was professional, personable, and genuinely passionate about the work he does. You can tell when someone is just there to get a job done versus someone who actually takes pride in their work. Jedadiah is definitely the latter!
He mentioned how much he enjoys seeing the customer’s satisfaction at the end of a job, and honestly, that speaks volumes about the kind of employee he is. He didn’t just want clean carpets; he wanted to make sure I was HAPPY with the results.
My carpets look great, and Stanley Steemer has officially earned a repeat customer. I’ll absolutely be requesting Jedadiah next time!
Stanley Steemer, if you’re reading this, give that man some recognition! Great employees like him are the reason customers come back. 👏🏼
10/10 service. 10/10 attitude. 10/10 Jedadiah!
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 50 minutes ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Peggy KaplanLocal Guide · 59 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Izaha cleaned the tile and grout in my kitchen and bathrooms. He did a great job. He was very thorough and professional. And friendly! My floors look so much better!
Services: Service not listed
Response from the owner · 3 days ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Emery Hobbs2 reviewsiTotal number of Google reviews Emery has written across all businesses on Google Maps, not just this one.
Savon was outstanding! Great job! Very professional. I’m very happy with Savon and Stanley Steamer.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 4 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Alonzo Edmundo6 reviewsiTotal number of Google reviews Alonzo has written across all businesses on Google Maps, not just this one.
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Max Davis6 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
