How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 6,669 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 290 Google reviews tagged “Area rug cleaning” · showing 100
Ronald was wonderful! He explained everything and was very careful with the cleaning of our area rugs. The cleaning was thorough. Thank you
Joseph and Ro did a great job. They were friendly, efficient, neat, paid attention to details , explained everything thoroughly and left the house cleaner than it was before. Excellent job.
Technicians Dan and Troy were excellent. Thank you! Thank you.
Sean was very professional and my carpets look great. I’ve used Master Clean in the past and now I will only use Stanley Steamer. He showed me how my hardwood floors would look with them doing the cleaning. He then tackled the floors and I was sold on their service. Night and day difference. My husband is a Viet Nam…
Excellent service from scheduling and quote staff all the way through delivery of my cleaned area rugs. Friendly, courteous, and knowledgeable employees. Off site cleaning is a perfect option. Definitely 5 star and warrants Stanley Steemer's high BBB rating.
Ronald provided exceptional service — both professional and thorough. When he arrived, I had several questions and was unsure about adding an area rug to today’s cleaning. His expertise quickly put me at ease, and his professionalism was outstanding. He worked incredibly hard on the high‑traffic areas in our great…
He was great! Very Professional!
Jeffrey S is awesome! Did a great job on my sofa and rug! Looks like new!
The employee that you sent, "Chase" was exceptional! He was friendly, professional, hard working & a pleasure to be around. We highly recommend Chase & will insist he cleans for us again the next time we need carpet/floor cleaning services. You guys have an Awesome employee in Chase!! (Even though he was a "Marine")…
Dwight did a very thorough job. Positive experience! Willing to do as much as we needed to GET IT as CLEAN as possible! THIS IS THE 3rd time we have had Dwight clean our carpets and area rugs. He is AMAZING! Stanley Steemer is always my choice bc it is one stop shop! They do it ALL! PLUS the arrival at our home is…
Brent was amazing! We had a campus house with six bedrooms, two hallways and a whole bunch of steps as well as two area rugs cleaned and they look great! Stanley Steemer was running a deal and we are not only pleased with the service but the price. Thank you!
This was a great experience. The gentleman was great. He was polite, curious, and efficient. He introduced himself and confirmed what we wanted. He asked if I needed any other work done and was willing to cleaned two smaller rugs. He again ask if I was satisfied which I was. He gave me instructions on how…
They showed up promptly and did good work!!
Very polite…answered all of our questions and made good suggestions. Will ask for him the next time
Always on time, efficient and kind! The carpets and furniture looks great!
Very respectful and professional.
Both Kit and Griffin were wonderful! We were going to have our hardwood floors and, a leather sofa and a side chair cleaned. However, because of the coating on our floors, and the type of leather on our sofa, they could not be cleaned. Lit and Griffin were very thorough in their communication to us on this and were…
I've been a client for years and this was by far the best service I've had. Dwight was amazing! Very professional, attentive and made two really dirty rugs(pet stains and high traffic) look brand new. The upholstery looks great as well. Will be requesting Dwight in the future.
Could not be happier with the service. How do you find the most polite employees? We will always come back for more service. Thank you!
Kitt was the Representative from Stanley Steamer and he was very professional and very nice. He explained everything before he started the process and what you expect afterwards.
I would like to thank Jordan from Stanley Steamer for the outstanding job he did cleaning my outdoor area rug! Jordan was professional, courteous, and very thorough. His attention to detail and dedication to providing excellent service truly stood out. Thank you, Jordan, for your hard work and for delivering such a…
Bad .. simple cleaning service scheduled 3.00 pm - 6.00 pm .. men arrived 6.45 pm ..evaluated for more than 1 hour and decided cannot be done today .
Great service. Only thing I find ridiculously high priced is the upholstery cleaning. Carpet cleaning seemed reasonable. Our technician was thorough and took care to protect things while working. Personable and professional as well.
I can’t believe the miracle that you all performed on my very expensive rug! It always looked dirty and was smashed down. 2 weeks with you and it’s fluffy and looks brand new! This will be an annual thing! Wow!!!!!
Kitt was wonderful. Service was friendly and quick
Dwight was professional and did a great job!
Constantin and Christopher were absolutely fantastic. They were 100% efficient and 100% effective. They paid attention to every detail and also, put their own personal touches on the service. These two are some of the very best and I want them to come back every single time I use Stanley Steemer!
Kulwinder provided excellent service, explained the cleaning process and provided suggestions for future services. I like that Stanley Steamer has options for carpet cleaning.
Brent was personable, respectful of our space and belongings, conscientious and efficient.
I always recommend Stanley Steemer. Prompt, professional, kind, and thorough.
I had my whole home cleaned. The two gentleman were helpful in making sure I got what I wanted done. There were many area rug as well as carpets, hardwood floors and vinyl floors to deal with. I would ask for the same tea if they are available next time!
Jedadiah was professional and took great care of our home while performing the work. I will request him each time we have Stanley Steemer out.
Jalen and Konstantin were professional, pleasant and explained the work to be done . They were fine representatives for your company and would want them when I need your service again.
Fantastic service! Already scheduled my next cleaning!!
Jeff, our technician was excellent! It was the best cleaning I've had since we've moved into our house 25 years ago. Thank you!!!
Returning customer after chasing better deals for several years only to find the old saying is true, “You get what you pay for.” The price was reasonable but the quality service and care Jake took with my furniture and how quick the carpet dried was priceless. Having a well trained, knowledgeable, personable,…
Issac and Oliver were nothing less than STELLAR! They came out as a re-do for my carpet. They listened to my concerns, and recognized what needed to be done to make the carpet clean. This team of men knows their business. I will most definitely be requesting these expert carpet cleaners in the future!! Thank you gentlemen! .
Richard is knowledgeable about carpets and how to best clean them. He did excellent work on our multiple carpets. He is a strong communicator and educated me about the differences to consider with wool carpets. I hope we are lucky enough to have him next time!
Shawn and Jalen did a great job. They were both friendly and answered all my questions.
Jeremy and Cameron did an excellent job throughout the process of cleaning my ducts. They showed me before and after pictures, they sealed leak areas of the ducts and vents, cleaned all the registers, and I had them install a dual UV lamp for mold spores, etc. Also serves as a whole house air purifier system.
Excellent professional work, pleasant demeanor
Very pleased with the service. DeAndre did a very good job. Explained everything clearly. Was very kind. Definitely will use you guys in the future.
Great customer service!!!
DeAndre is a professional and he delivered excellent high quality service and my carpet looks sparkling new! He deserves a raise!
The team showed up on time and were extremely thorough. The house looks and smells great.
Very professional and I was very pleased with the work....
Both of our service providers were very professional and good with communication. These gentlemen were thorough as well.
Tech was professional and explained the service Zi needed for a wool area rug. He removed the rug leaving furnnitre in place.
Ricky did an outstanding job! He's a real pro. Pays attention to detail and does first class work. He really understands customer service. Completely happy with the Stanley Steemer experience.
Kulwinder was very professional and was very clear in communicating changed/additions to my requested service. He did a great job with everything and was very kind.
We have had Stanley Steemer clean carpet and furniture, and most recently air duct and dryer vent cleaning. They have done a great job for us every time. We always receive a text when they’re on their way to our home. The employees have been very polite and do a great job explaining the service. We highly recommend!
Tristan came as expected and did a wonderful job. There was an orange “something” stuck to my stairs and he work diligently and got it out! No more eye sore! Thank you so much!
Jeremy and his helper came and cleaned our air ducts and dryer vent. They went above and beyond in their service. The before and after photos said it all! They were very professional, knowledgeable and friendly. I highly recommend them.
Bryce did amazing!
The technicians arrive when scheduled and were very efficient. The carpets look great!
Excellent job and very happy with their work!
Very professional, polite and explained everything . I will request Jeff and Chris the next time!
Had carpet, tile, area rug, and a couch cleaned and everything looks brand new! Jakeem went above and beyond!
Both gentlemen took their time. Asked questions, and provided the service I requested.
Very good experience as usual with Frank. Both He and Konstontine paid attention to detail and went beyond my expectation. The carpet and couch are very clean. An amazing job since I have threee dogs.. thank you
The young men were on time worked efficiently and did excellent work. I would be happy to have either one of them back in My Home again.
The team showed up were professional and considerate. Would highly recommend.
Cant say enough. Greg did what it took to make sure my carpet was clean in all areas. Very pleasent young man, and took his job very seriously. Hard to find today.
WOW the work was amazing! I will be requesting this teams services each time I have Stanley Steamer out to my house! Can’t say enough good things of the work that was compl
Excellent job. The stair Runner and furniture looks amazing!
Kelvin our tech was polite and professional! He came out to give an estimate on our area rug and to clean the carpet. He took the area rug out for cleaning and he helped me pick up the carpet pad and move to garage for the time being or until area rug is returned. He did an absolute fantastic job cleaning the…
As usual Steemer is Awesome! Arjan and Shane Took their time and made my Carpet looks amazing and smell amazing!! Thanks so much!!
Brandon did a great job, we had a nice amount of furniture to move around and it was not light furniture. Area rug was cleaned and he worked hard to get our problem areas cleaned. Will recommend him again!!!
They were great… great service… great guys
Christopher was very personable & courteous and did EXCELLENT work. Stanley Steamer is fortunate to have him in their employ!
Excellent service- prompt professionals performed our carpet cleaning- Brandon was awesome!
Frank is the man! Professional and friendly! Made sure it was done right!
Isaiah was excellent!! He was very polite and informative about the process. The rugs look great! I would definitely hire him again
Excellent service. Service team was complete professionals and performed exceptional cleaning. Much appreciated!
Great and timely service. My technician was so friendly - he explained everything and gave me a nice discount for signing up for a service plan.
He was on time and agreed to move the furniture. Very personable.
Chris did an amazing job cleaning my carpet. After reading previous reviews, it is clear that he deserves a promotion for providing a great customer experience! Thank you Chris!!!
Good attention to detail! My furniture looks brand new!
Frank and his team are beyond amazing! I could not recommend him higher if I tried!
Very respectful of our home and did an amazing, very thorough job!
Awesome customer service. Frank was professional, personable and customer focused. He also was a nice person! He also puts a personal touch on his work. Such a pleasure seeing someone who loves their craft!!!
Tyshaun did a great job in getting out the tough coffee stain on our light carpet...he was very professional and courteous..
I have come to rely on this company for good service and value - they help keep my home liveable. Cleaned up a nasty pet stain!
Everything was beyond my expectations ! Great job!!!
I highly recommend Ton-Sha, as he was very kind, courteous, and professional! ⭐️
Austin was very nice and let me know how to best clean the area rug.
Jedidiah was early today, which was awesome. He was very personable, polite, and very professional. There was no strong odor to the cleaning solution and it's drying quickly.The carpet looks so much better and tomorrow I'm sure it will look like new. I'll be using your services again. Thanks, M. Gill
The duo Shawn and John were excellent. Pleasant, friendly and informative. I would recommend Stanley Steamer for services.
Shawn and Sir came to my home to give me a quote for cleaning of my large oriental rug. They let me know they were coming ahead of time which was extremely helpful in organizing my day. Both were very professional (and mindful of getting my hardwood floors wet when coming into the house.) I was given a clear quote…
Did a great job cleaning our carpets. Extremely helpful and informative!
Maria did a great job, was very helpful and extremely informative, and very pleasant to interact with!! Will be sure to request her next time around!
It would be good if there was a smaller time window for the appointment. Appreciate the aaaociate qorkwd with us on the price
Zachary was very knowledgeable and friendly - I appreciate the valuable advice and how honest he is. Excellent representative of a great company!!
I had a great experience with Charles, very professional and great at what he does. He listened to my issues and addressed all of them. Our carpet is clearly cleaner and we are happy we called Stanley Steemer. Highly recommend!
Zachary was awesome did not hesitate to answer the questions and be the most helpful of any business associate I have come in contact with in a very long time!!
Great experience and carpet looks and smells great. Super friendly and knowledgeable employee!!
Jordan with Stanley Steemer was fantastic! He was professional, friendly, helpful with direction, worked quickly and expertly! A joy to have him and watch him work 10/10 would hire again!
Cecil was great!! The service was on time and very professional, and my carpets look and smell amazing.
Area rug and sofa look brand new!
Great work
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1260 | $158–$347 |
| General carpet cleaning | 1127 | $153–$334 |
| Pet stain & odor removal | 578 | $139–$373 |
| Upholstery cleaning | 512 | $170–$340 |
| Area rug cleaning | 290 | $163–$477 |
| HVAC duct & vent cleaning | 184 | $471–$1.1k |
| Carpet cleaning | 168 | $139–$315 |
| Flooring | 82 | $536–$1.1k |
