How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 6,669 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for carpet cleaning
Clear ✕All 170 Google reviews tagged “Carpet cleaning” · showing 160
Jordan went above and beyond! I recommend him highly
Joseph and Ro did a great job. They were friendly, efficient, neat, paid attention to details , explained everything thoroughly and left the house cleaner than it was before. Excellent job.
Just had my carpet and sofa cleaned, and Izaha did a great job! He was very efficient, and I'm so pleased with the results so far.
The gentlemen were very polite and thorough. They examined the furniture and explained in detail. My services were very reasonable and they spent an ample amount of time cleaning everything. They made sure to clean existing furniture. I recommend this company highly.
Sean was very professional and my carpets look great. I’ve used Master Clean in the past and now I will only use Stanley Steamer. He showed me how my hardwood floors would look with them doing the cleaning. He then tackled the floors and I was sold on their service. Night and day difference. My husband is a Viet Nam…
We’ve been using Stanley Steemer every four months and have had such a great experience every time! Shawn is our technician and he’s fantastic. He’s always so friendly, professional, and does a great job. We’ve also had them clean our couches and have been really happy with the results. It’s so nice having someone…
We have 4 dogs and 2 cats. Stains are inevitable and hard to get rid of completely but after Joseph left the carpet and tile looked brand new. Definitely will use again.
Izaha did a great job- he took care of the stains as well as the pet hair and ground in kitty litter. We would definitely use you again!
Ronald provided exceptional service — both professional and thorough. When he arrived, I had several questions and was unsure about adding an area rug to today’s cleaning. His expertise quickly put me at ease, and his professionalism was outstanding. He worked incredibly hard on the high‑traffic areas in our great…
He was great! Very Professional!
Jedadiah was VERY knowledgeable, respectful, and curtious. He did a tremendous job on my carpet and when I schedule again I hope he comes back or someone with the same mannerisms. Great job, Stanley Steamer, my carpets look brand new.
Friendly, communicative, and did everything they could to help with our pet stain removal!
Ron was very friendly and polite. He explained everything that he would do and everything he would be able to do for us in the future. The work was was completely thoroughly and the carpets look fantastic ! Such a nice man. We highly recommend him
Shawn did an awesome job!
The tech was very friendly and efficient. He worked quickly and the carpets look great.
The employee that you sent, "Chase" was exceptional! He was friendly, professional, hard working & a pleasure to be around. We highly recommend Chase & will insist he cleans for us again the next time we need carpet/floor cleaning services. You guys have an Awesome employee in Chase!! (Even though he was a "Marine")…
Easy scheduling. Friendly, accommodating, professional employees. Quality work. Would recommend every time!
My experience with Stanley steamer was great beginning to end. Getting a quote and scheduling the service was very easy through their website. They provided text reminders and updates on when my steamer would arrive. Ron arrived on time and was very kind. He was willing to explaining the process letting me know what…
Shawn was excellent at explaining everything he was doing and the differences in services. He was very clearly experienced moving efficiently through the services and sharing advice on how to keep the carpet cleaner for longer moving forward. Wonderful job!
Friendly fast thorough service!
Professional, professional and did a great job!
Very friendly and professional young man did a great job and I would have him come back again.
Blames storms for their staff ruining our carpets, had contractors come out to verify we have no leak etc and the company won't take responsibility on their young employees who have no knowledge on properly cleaning carpet. Our floors now need replaced due to the amount of water they left on our floors and caused a…
A very professional, thorough cleaning on my sofa and area rug! better results than i expected, due to pet wear & year.
Jeff was friendly personable and knowledgeable. He worked hard and did an awesome job!
Ronald was pleasant and quick! Did a great job!
On time, very easy to book and even reschedule. Very polite and professional. My carpets were covered in pet accidents and they look great.
Great job. He took his time but was still efficient and made magic happen. I am very satisfied with the results so far.
Service was great! Their guy Jordan was timely, professional and very personable. Cleaning was thorough and done in a timely manner!
My carpet and furniture look so much better. Jakeem and Pace were great! They kept me informed every step of the way. He was passionate about his work and went above and beyond for our service
Brent was amazing! We had a campus house with six bedrooms, two hallways and a whole bunch of steps as well as two area rugs cleaned and they look great! Stanley Steemer was running a deal and we are not only pleased with the service but the price. Thank you!
Shoutout to DeAndre getting my place back into great shape, thanks so much, appreciate the work
This was a great experience. The gentleman was great. He was polite, curious, and efficient. He introduced himself and confirmed what we wanted. He asked if I needed any other work done and was willing to cleaned two smaller rugs. He again ask if I was satisfied which I was. He gave me instructions on how…
Benjamin was the technician who cleaned my brother's apartment carpet today. He was kind and patient with my brother who is on the Autism spectrum when he became frustrated when the payment method needed to be changed. His professionalism was very appreciated! In addition there was a lot of heavy staining on sandy…
Jedadiah always takes great care and time in delivering the best results. Highly recommend!
Everything was great. He Drake was very polite and heard what was my problem areas and now it looks like new and smells great!
DeAndre was the best! He was very personable and professional. I'd definitely recommend him and Stanley Steemer.
Jedadiah not only did an amazing wonderful job but while he was cleaning he educated me about what to use and not use when spot cleaning and why. He also told me about the best runners to put under throw rugs. I want him to be my technician every time I get my rugs cleaned!!
Very professional and friendly.
Carpets look brand new! Thanks Konstantin and Amand!
Ron is a true professional, He informed me every step of the way about what He was doing. I’ve been using Stanley steamer for about 3 1/2 years now, Ron truly went above and beyond doing things that I had never seen the other service men do. My carpets look amazing. I will be requesting him to return on my future visits.
Jedidiah from Stanley Steemer did an outstanding job cleaning the carpets in our home. From the moment he arrived, he was professional, courteous, and incredibly respectful. He took the time to explain the process, worked efficiently, and made sure everything was completed to a very high standard. One thing that…
Very respectful and professional.
Great experience with Brandon & Constantine and Stanley Steemer overall. My carpet looks brand new! And thats saying a lot with two boys and a very large puppy! Highly recommend!
Kitt did a phenomenal job. He was kind, very thorough, and knowledgeable about his profession. I will recommend anyone to Kitt.
He was polite, professional, and efficient. Very pleased with my cleaning.
Our carpet has been gone over a month. Service was meant to take 2 to 3 weeks Max call yesterday was told by the call center that it still “processing” . When the call center folks tried to ring the Columbus office to speak to the manager they were told they were busy. Terrible service
Could not be happier with the service. How do you find the most polite employees? We will always come back for more service. Thank you!
Ricky did a great job on my carpets after my dog left 2 huge gross stains in our loft. He was thorough and asked me to look at his work to make sure it was satisfactory. On time, professional and treated my house with care.
Joseph was so kind! Carpets cleaned!! 10/10 would recommend. Thank you!
Very knowledgeable, gave me recommendations for future use, just a. Al around nice person
Brandon was very professional and efficient technician. The carpet looks and smells great! I would recommend him to friends and family.
The young man was very professional and polite!! I love my clean carpet. Will be using again
Great service. Only thing I find ridiculously high priced is the upholstery cleaning. Carpet cleaning seemed reasonable. Our technician was thorough and took care to protect things while working. Personable and professional as well.
The duo that showed up were cordial, and friendly. They walked me through the process and all the things I needed to note about the after care and anything to look out for.
Kitt and Oliver did a great job, were polite and professional, and did an awesome job getting some yucky puppy spots out of the carpet. Appreciate the easy online booking, and the notification of arrival text- vey helpful. 4/29-Today it was Kitt and Saquan who came out to do the carpets, and they did an awesome job…
FANTASTIC👏👏👏👏
D was great. Friendly, easy to work with. These guys always do right by me. Thank you!!
The salesman that clean my carpet was excellent mannerism on time very professional and nice personality 👏🏾👏🏾🎉would love to have him all the time !!
Joseph did a fantastic job on our carpet. He was friendly and professional. It was a great first experience with Stanley Steemer!
Very thorough. I couldn’t have asked for better experience
Jed was a fantastic technician. Very professional, knows his job very well, friendly and quick. Jed helped me out big time as I prepped my house to put on the market. His service was very much appreciated. Paid a pretty good price for the service. I did not find it overpriced by any means. Thanks again Jed for your help.
I definitely will ask for Kitt in the future. He was very helpful and thorough as well.
Arjan and Kitt did an awesome job taking care of our Admin area at The Wyler Collection. The carpet tiles have had been installed since 2011 and had been exposed to a good amount of leaks and other spills. These 2 guys quickly took care of us with no downtime to our staff. I’ll definitely look to have them back…
We had our hallway & staircase done and the carpet is extremely old and they were able to do exactly what I needed them too. Very good service!
Average. They came in through my garage and left the whole tiled breezeway from the garage to the house completely wet! They threw down a wet floor sign. I had to dry the whole thing with towels and a mop or it would have turned into an ice rink. The carpet on my stairs had basic dirt spots, that I got out myself…
Great, professional experience. 10/10 would recommend Ron and Stanley Steamer for carpet, grout and upholstery cleaning!
Jedadiah was professional and took great care of our home while performing the work. I will request him each time we have Stanley Steemer out.
Arrived within time window. DeAndre was polite, courteous and respectful of our property. Would use again.
Kenyatta was extremely professional, took the time to explain things to me. Did a great job from start to finish. He earned a tip from me. Well done Stanley Steemer on this hire!
My tech was DeAndre. I got my front room carpet Oder eliminator cleaned and deodorized. My tech did a wonderful job at explaining what would work best since I have dogs and also let me know that carpet pad can also hold orders as well. DeAndre did wonderful at preparing the room and making sure everything was…
We had dryer vent cleaned. They discovered that the vent was disconnected at the roof , probably from a new roof job. They reattached it, cleaned the vent, cleaned the extra lint that had blown in the attic and took care of everything efficiently and thoroughly.
These gentlemen were very amazing. They schooled me on a few things and definitely believe they got the job done I can’t wait to have them come back out. Thank you so much.
⭐️⭐️⭐️⭐️⭐️ 5-Star Review Dwight provided exceptional service from start to finish. He arrived on time and even communicated with us before he got here, which was greatly appreciated. When he arrived, he took the time to set everything up carefully so he wouldn’t cause any damage to our front door. He used the…
Ron was professional, courteous and friendly. Very respectful of my home and was very knowledgeable in answering questions that I had.
Ricky did a great job and was very efficient.
Ronald always does a fantastic, thorough job.
Jeff was excellent, efficient and very polite!
Jeff, our technician was excellent! It was the best cleaning I've had since we've moved into our house 25 years ago. Thank you!!!
Cole was very professional and kind 😊 he got the job done!! Thank you!
Returning customer after chasing better deals for several years only to find the old saying is true, “You get what you pay for.” The price was reasonable but the quality service and care Jake took with my furniture and how quick the carpet dried was priceless. Having a well trained, knowledgeable, personable,…
It was ok. I had to ask if they did under the sofas because you advertise you move sofas. I'll wait the sun comes out to see if there is any difference as you can't really tell when it's overcast. Spots could not be removed, I was disappointed with that. I picked the advertised best of the best carpet cleaner and I wasn't WOWed for the price I paid.
Jedadiah did a terrific job! Carpet looks great! He was very professional and efficient. Thank you.
Jeffrey is a great brand ambassador for Stanley Steemer and he does an amazing job! Will definitely use Stanley Steemer again!
The team was very professional and extremely knowledgeable! I'm so happy with the results!
Shawn and Jalen did a great job. They were both friendly and answered all my questions.
Dwight and Oliver did a great job on my carpet! They were very courteous and polite. It was a good experience and I will have Stanley Steemer out again.
Great service and very professional. Excellent job
Joseph arrived within the time frame promised. Did a great job in a very timely manner. Was very professional and explained what was done as well as made sure that we were pleased with the cleaning.
Professional and friendly.. gave pointers on keeping carpet clean!
They arrived on time and was very professional. Will always use Stanley Steamer.
Richard did a fantastic and thorough job. He listened to the needs of each room, made suggestions, and priced out options for me. Removed stains. Communication was great. Richard was very professional and friendly. Highly recommend him.
Jeffery did a great job with the carpet cleaning. Friendly & professional. I was not feeling well on the day of our cleaning and he even offered to pull our trash cans up to the house. He offered suggestions for spot cleaning upon completion of the job. We would be happy to have him out again the next time the carpet is ready for a cleaning.
Was told upfront that all stains might not come clean due to age and type
Thanks for coming so quickly. You guys were fast and did a great job. I wasn’t sure about the room bc it’s been 8 years but you guys did an amazing job and my stairs look way better than before.
Excellent professional work, pleasant demeanor
Great customer service by the cleaning team.
Very pleased with the service. DeAndre did a very good job. Explained everything clearly. Was very kind. Definitely will use you guys in the future.
Jalen and Konstantin were wonderful. Professional, knowledgeable and friendly. They did a great job with the carpet and couch cleaning.
Great customer service!!!
Great service by Dwight he was on time explained what he was doing and was very professional. Really great service and job cleaning our carpet and furniture.
Scheduling and quote process is easy and fast. Oliver and Jeffrey were polite, fast and friendly. A huge improvement was made in the carpet and tile floors. Not just visually but also in cleanliness and odor. The rooms smell fresh and clean. I was shocked how quickly they were able to finish the job and very…
Our whole experience with Stanley Steemer was a good one. Kitt came out, explained what he was going to do, gave us updates along the way, and did his thing. He was friendly, professional, and did a thorough job. I'd highly recommend Kitt and the services Stanley Steemer offers.
Both of our service providers were very professional and good with communication. These gentlemen were thorough as well.
Oh my goodness I cannot rave enough how beautiful! My carpet looks throughout the house and the deodorizer is wonderful. The two gentlemen that came were very, very efficient, knew exactly what they were doing, explain everything that they were doing and it was totally wonderful experience with Stanley steamer
Dryer vent cleaning done. 3 guys came, Excellent service. I never used them? But I would recommend. They will have more business from me.
The service technician, Kenyatta, arrived in the time window as scheduled. He was very friendly and professional. We did a walk through of the areas to be cleaned, and he immediately got to work. He then reviewed the work done and future carpet care and provided the bill, with photos. My carpet looks great!
Chris and his partner did an excellent job in a timely manner on cleaning our carpet.
Jeffrey and Oliver were professional, efficient, friendly, on time and informative. The carpet looks new and we will be using Stanley Steemer the next time and will be requesting Jeff and Ollie. A great duo!!
Great job! Got the spots out and carpet looks wonderful!! Kudos to Jakeem!!
Came on short notice and did a great job. Very friendly and informative. Will use the in the future for sure!
Jeff and Blake were gracious and professional. They provided great detail and information for maintaining our carpets. They put our dogs at ease and left the carpets looking like new. We will be using them exclusively in the future. I spent a lot of time talking with Jeff and really enjoyed our conversation.
DeAndre was AMAZING! quick, efficient, talkative, great experience. Highly recommend Stanely Steamer and him.
Ricky did an outstanding job! He's a real pro. Pays attention to detail and does first class work. He really understands customer service. Completely happy with the Stanley Steemer experience.
Jeff Slappy and his trainee Donovan were great. On time, courteous, friendly and careful. Perfect service.
Fast service very friendly staff. Kulwinder cleaned my carpets and they were dry the next morning. Carpet looks and smells clean. Would highly recommend this company if you want fast service, friendly people and reasonable pricing.
I’ve had Shawn from Stanley Steemer out twice now, and both times he’s done an incredible job. This time, he tackled a few puppy accidents from my Tibetan Mastiff and managed to get everything — stains, odor, and all the shedding — completely taken care of. The carpets look amazing, and the whole house smells so…
Technician was great and very friendly. Carpets and sofa look like new, thanks!
Excellent communication and service! Kit was kind, punctual, professional and thorough. Would definitely recommend.
Great experience with Joseph. I got the job done quickly and professionally!
Excellent!
Jakeem was the very BEST than anyone could hope for! I will always ask for him in the future!!!!!
Online booking was super convenient. Kit’s service was top notch when he came out to do the cleaning. Carpet cleaned up perfectly.
Bryce did amazing!
My carpet tech Richard was quick efficient was able to get the life back into my mom's house carpets that have not been professionally cleaned in 30yrs. Getting ready to put the house on the market they were able to schedule us in last minute. Though not able to get all the prior stains from the carpet caused by…
Kitt arrived and was very professional from the start. He introduced himself and discussed the plan for what he was going to be doing and asked what we would like done. He did a very thorough job and went over certain spots extra to be sure the job was done well. We have 2 dogs that shed a lot and when he was…
Jacob did an awesome job. Very professional and courteous.
The technicians arrive when scheduled and were very efficient. The carpets look great!
These guys did such an amazing job! We had a room that needed lots of love and they made it look almost new! Thank you!
Kostantin and Connor were great! Very friendly and detail oriented. Provided with all the needed information and did a great job overall. Thank you!
Frank and Konstantin were GREAT. Truly the best. They did the most thorough job imaginable and I couldn’t believe how good the carpets looked.
Super happy with Shaun and his customer service. Will book again! Went out of his way to get us the best service and price.
Wonderful service- carpet looks brand new!!
Had carpet, tile, area rug, and a couch cleaned and everything looks brand new! Jakeem went above and beyond!
Jeffrey did an excellent job for us. He was very professional and personable, and he went above and beyond in cleaning and renewing our carpets. Thank you, Jeffrey!
Ricky & James did an incredible job! My carpets look amazing. They even went the extra mile and came back in, after putting away the hose, to clean up one more spot they noticed before they left. Highly recommend! Thank you!
Ben and Joe were friendly and professional. It was evident that Ben was coaching Joe as he was a new employee. Ben was clear in his instructions and both were very attentive to my requests. They are an asset to your company and I will definitely request them for our future cleanings. Thank you!.
Abdinasir was very pleasant and professional. I would hope I have him for my next cleaning. Most recent cleaning was done by Kitt. A very pleasant and friendly guy who did an amazing job on carpet upstairs and down. I definitely will request him again.
Richard was timely, thorough and did a great job with my home carpet cleaning!
Outstanding service! DeAndre cleaned three rooms of carpet to perfection. He was punctual, worked quickly, pleasant mannerisms and professional. I highly recommend DeAndre And Stanley steamer for high-quality professional service.
Kelvin did an incredible job, was fast, efficient, and thorough. He was able to respond in less than 3 hours to my initial request. Highly recommend
WOW the work was amazing! I will be requesting this teams services each time I have Stanley Steamer out to my house! Can’t say enough good things of the work that was compl
Marcus really went the extra mile. We will definitely schedule again.
Carpet cleaning, did a great job!
Kelvin and Cecil were friendly, professional and on time! They completed all services above and beyond my expectations- would highly recommend!
Excellent service- prompt professionals performed our carpet cleaning- Brandon was awesome!
Chris did an amazing job cleaning my carpet. After reading previous reviews, it is clear that he deserves a promotion for providing a great customer experience! Thank you Chris!!!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1260 | $158–$347 |
| General carpet cleaning | 1127 | $153–$334 |
| Pet stain & odor removal | 578 | $139–$373 |
| Upholstery cleaning | 512 | $170–$340 |
| Area rug cleaning | 290 | $163–$477 |
| HVAC duct & vent cleaning | 184 | $471–$1.1k |
| Carpet cleaning | 168 | $139–$315 |
| Flooring | 82 | $536–$1.1k |
