How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREStanley Steemer
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 6,669 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 1,129 Google reviews tagged “General carpet cleaning” · showing 80
Ronald was wonderful! He explained everything and was very careful with the cleaning of our area rugs. The cleaning was thorough. Thank you
Jordan went above and beyond! I recommend him highly
Very professional
Tech was professional & very knowledgeable. He did a thorough cleaning & patiently answered our questions. Great cleaning job, Brent. Thank you!
Got my carpet cleaned today and was disappointed. Service was good but my carpet looks pretty much the same. They are in the business of cleaning carpets, so no matter how old the carpet, to me, seems like it should get clean. My carpet is about 9 years old with one cleaning in between. But as a carpet cleaning…
Technicians Dan and Troy were excellent. Thank you! Thank you.
Really good job! Better than my home carpet machine. Tech was very friendly and honest. I will be reaching out for the next cleaning.
We’ve been using Stanley Steemer every four months and have had such a great experience every time! Shawn is our technician and he’s fantastic. He’s always so friendly, professional, and does a great job. We’ve also had them clean our couches and have been really happy with the results. It’s so nice having someone…
Excellent service. Our technician was professional, polite, and left our carpets looking and smelling great.
The team did an AMAZING job of walking me throughout process! We started one on one on my carpet, area rugs and countertop chairs. They updated me throughout the process and then after everything was complete. I would definitely recommend!
Ronald was kind, polite and professional and did great work cleaning our carpets!
Ron was great!! On time, did a great job!
Easy scheduling. Friendly, accommodating, professional employees. Quality work. Would recommend every time!
The technician did a great job and he was very polite and nice to deal with and very professional. I appreciate all he did
Great service
7 offices 1 hall. Arrived early worked around our schedule and personal
Kenneth was amazing. He absolutely killed it with making the carpets look like we never even lived here. And he was awesome with our little crazy 2 year old husky. Recommend 10000% !!
Shawn did an OUTSTANDING JOB! He was very courteous and friendly. He also up sold me (with NO pressure) on a great package that will save me in the long run. I would highly recommend him and will request him on my next cleaning.
My parents always used Stanley Steemer when I was growing up—I hadn’t, mainly because of the cost. But after this experience, I’m so impressed. Kenyatta went above and beyond. His work was spot on, and it was truly some of the best customer service I’ve received. The world needs more people like him.
Ronald was pleasant and quick! Did a great job!
Jeffrey Slappy did a wonderful job. I will be requesting him for all my cleaning needs
Excellent service, very professional, He put a lot of effort into the job! Great guy!
Very friendly, polite young man. Enthusiastic and energetic and got the job done to my standards. I'll always use this company for my cleaning needs whether it be duct work or carpets.
Great job. He took his time but was still efficient and made magic happen. I am very satisfied with the results so far.
Service was great! Their guy Jordan was timely, professional and very personable. Cleaning was thorough and done in a timely manner!
Shoutout to DeAndre getting my place back into great shape, thanks so much, appreciate the work
Christopher and Konstantin were miracle workers. They were on time, explained everything that would be done, very polite, extremely conscientious, and made my old carpets look new again. Konstantin even created a cool checkerboard pattern with the cleaning! I am a long time Stanley Steemer client and have never had anything but great service.
Dwight went out of his way to take care of the carpet cleaning.
DeAndre was the best! He was very personable and professional. I'd definitely recommend him and Stanley Steemer.
Jedidiah from Stanley Steemer did an outstanding job cleaning the carpets in our home. From the moment he arrived, he was professional, courteous, and incredibly respectful. He took the time to explain the process, worked efficiently, and made sure everything was completed to a very high standard. One thing that…
Jedadiah provided great service. Very professional and friendly. Explained the process and suggestions. Moving in he made sure my carpet came out very clean.
Great experience with Brandon & Constantine and Stanley Steemer overall. My carpet looks brand new! And thats saying a lot with two boys and a very large puppy! Highly recommend!
Stanley Steamer to the rescue!! Our carpet looks great and as always exceeding my expectations. Thank you for making me a happy customer once again!!
Our service was superb! Jedadiah was courteous, responsive to our questions and thorough. Thank you!
Excellent service. Very professional.
Joseph was so kind! Carpets cleaned!! 10/10 would recommend. Thank you!
Kenyatta provided excellent customer service leaving our carpet spotless and fresh. Appreciated his efficiency and high attention to detail.
Very knowledgeable, gave me recommendations for future use, just a. Al around nice person
Super job, Jordan. Showed me what each room looked like as he finished. Very personable young man. We will ask for him next time we use your service.
Great service. Only thing I find ridiculously high priced is the upholstery cleaning. Carpet cleaning seemed reasonable. Our technician was thorough and took care to protect things while working. Personable and professional as well.
Excellent job by Jedadiah F. I was most definitely provided first-class customer service. He explained things that I had never been told. I highly recommend that his hard work be commended! He did a fantastic job!! Thanks,
Great service. Always satisfied with there service.
Outstanding performance. Very professional. Promote him.
D was great. Friendly, easy to work with. These guys always do right by me. Thank you!!
The salesman that clean my carpet was excellent mannerism on time very professional and nice personality 👏🏾👏🏾🎉would love to have him all the time !!
Joseph did a fantastic job on our carpet. He was friendly and professional. It was a great first experience with Stanley Steemer!
Jedidiah was on time, courteous and paid attention to detail. He was honest about what services were beneficial and those that weren’t. He made sure to explain the services and aftercare. The rug and sofas are fresh and clean!
Ron was very efficient and knowledgeable about the available services. He took the time to ask questions about my specific flooring to make sure he treated it properly. His estimate for how long the service would take was spot on and he made sure I knew exactly what was going on and where he and his equipment would be at all times.
Kenyatta, was such a pleasant young man. He was very professional, courteous, knowledgeable, answered all my questions regarding stains on the floor or moving things around. He was very patient and explained very thoroughly what he was going to do and what he was able to do. He was respectful to my house, which is…
They did a great job cleaning my carpets. They worked hard and were very professional. I highly recommend them.
Great service! Enrique and Oliver did a great job on my carpet and tile grout.
Constantin and Christopher were absolutely fantastic. They were 100% efficient and 100% effective. They paid attention to every detail and also, put their own personal touches on the service. These two are some of the very best and I want them to come back every single time I use Stanley Steemer!
Kenyatta was fantastic, so nice and did an amazing job! Would happily have him back again if we need more work! Thanks for a great service!
We had Stanley Steamer out to help us with our spring carpet cleaning. Can’t say enough good things about our experience. Our carpet looks brand new. The technician, Kenyatta, was very professional and respectful of our home. Highly recommend Stanley Steamer and Kenyatta.
Edit: Just had another cleaning with Devin, and he was fantastic, as usual. Love having Stanley Steemer out to freshen up the carpets. Keon and Colton were both very professional and delivered fantastic service while doing a wonderful job. I had a 'problem area' on our carpet where a dog has had multiple accidents,…
Last minute carpet cleaning before selling house. Very quick appointment and completion! Deodorized and high travel areas thoroughly cleaned. Highly recommended! 🙂
It was great carpets look new again my steamer guy was awesome
Jed was a fantastic technician. Very professional, knows his job very well, friendly and quick. Jed helped me out big time as I prepped my house to put on the market. His service was very much appreciated. Paid a pretty good price for the service. I did not find it overpriced by any means. Thanks again Jed for your help.
Dwight, Jeremy, and Zachary provided an exceptional service! I highly recommend for carpet and upholstery cleaning. I also had my air ducts cleaned. They all were efficient and provided insight into the process.
I completely get that my carpet was in bad shape but after it dried I notice brittle spots all through the carpet making it feel worse than before they cleaned it. Plus after having my windows open and a fan going the smell was overwhelming. He suggested after having it done multiple times it should lighten up. I…
Scheduling was easy and this crew did a fantastic job. I have 4 dogs and I foster even more, and the carpet looks awesome.
Jeff did a great job and worked super hard! He went above and beyond for service. We would call him again!
Ron was amazing! He explained the process and worked hard from the moment he got here until he left. He made sure we were happy with our cleaning, which we absolutely were!!
Average. They came in through my garage and left the whole tiled breezeway from the garage to the house completely wet! They threw down a wet floor sign. I had to dry the whole thing with towels and a mop or it would have turned into an ice rink. The carpet on my stairs had basic dirt spots, that I got out myself…
Did such an amazing job! Great service.
Jalen and Konstantin were professional, pleasant and explained the work to be done . They were fine representatives for your company and would want them when I need your service again.
Exceptional, professional service. Stanley steamer never disappoints. My carpetslook great! Dwight was thorough and did a terrific job.
Kenyatta was extremely professional, took the time to explain things to me. Did a great job from start to finish. He earned a tip from me. Well done Stanley Steemer on this hire!
Kit was great to work with and did a fantastic job. Very professional.
These gentlemen were very amazing. They schooled me on a few things and definitely believe they got the job done I can’t wait to have them come back out. Thank you so much.
Ronald always does a fantastic, thorough job.
Technicians were on time, professional, very polite, and did a great job.
Issac and Oliver were nothing less than STELLAR! They came out as a re-do for my carpet. They listened to my concerns, and recognized what needed to be done to make the carpet clean. This team of men knows their business. I will most definitely be requesting these expert carpet cleaners in the future!! Thank you gentlemen! .
Brett did an amazing job. He's 5 star!! Great work.
Stanley steamer was here and they did an incredible job. we hadn’t been able to think about cleaning carpets for a few years due to our caregiving duties of my mother. It feels so good to get the carpets brilliantly cleaned. We also have four kitties and so they make their own little messes now and then and…
Shawn and Jalen did a great job, very happy with their work
Kenyatta and Thomas did a great job. They displayed a strong work ethic and expertise at their craft. They communicated very well, asking good questions to make sure our needs were met. They ensured our safety as we walked through the house to prevent slips or falls. We were truly pleased with the service we received today!
They arrived on time and was very professional. Will always use Stanley Steamer.
Richard did a fantastic and thorough job. He listened to the needs of each room, made suggestions, and priced out options for me. Removed stains. Communication was great. Richard was very professional and friendly. Highly recommend him.
I've been using Stanley Steemer since 1990. They have always done a great job cleaning my carpets and furniture. Their spot remover and odor out are excellent. The technicians are pleasant, polite and knowledgeable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1260 | $158–$347 |
| General carpet cleaning | 1127 | $153–$334 |
| Pet stain & odor removal | 578 | $139–$373 |
| Upholstery cleaning | 512 | $170–$340 |
| Area rug cleaning | 290 | $163–$477 |
| HVAC duct & vent cleaning | 184 | $471–$1.1k |
| Carpet cleaning | 168 | $139–$315 |
| Flooring | 82 | $536–$1.1k |
