Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 6,669 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of rug cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 89% of rug cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 89% of rug cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for leather cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Leather cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Leather cleaning”

Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The young man who cleaned my carpet was very polite and very dedicated as to how he did his job and how much I was satisfied! You better keep him.

Paid $100–150Great priceCarpet steam cleaningLeather cleaning
Doris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Both Kit and Griffin were wonderful! We were going to have our hardwood floors and, a leather sofa and a side chair cleaned. However, because of the coating on our floors, and the type of leather on our sofa, they could not be cleaned. Lit and Griffin were very thorough in their communication to us on this and were…

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningLeather cleaning
PollyAnnLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very quick response and got everything cleaned. Happy wih the results! Will definitely call them again.

Paid $500+Reasonable priceUpholstery cleaningLeather cleaningMattress cleaning+ Responsiveness+ Punctuality+ Professionalism
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeremy and his helper came and cleaned our air ducts and dryer vent. They went above and beyond in their service. The before and after photos said it all! They were very professional, knowledgeable and friendly. I highly recommend them.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
TomLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The young men were on time worked efficiently and did excellent work. I would be happy to have either one of them back in My Home again.

Upholstery cleaningArea rug cleaningLeather cleaning+ Punctuality+ Professionalism
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Crew killed it, great job!

Upholstery cleaningLeather cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Candy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Furniture is several years old and never been cleaned. It looks and feels like new

Leather cleaning

Price

$253-2% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning1260$158–$347
General carpet cleaning1127$153–$334
Pet stain & odor removal578$139–$373
Upholstery cleaning512$170–$340
Area rug cleaning290$163–$477
HVAC duct & vent cleaning184$471–$1.1k
Carpet cleaning168$139–$315
Flooring82$536–$1.1k

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